Lemonaid Health is an online medical provider that covers a range of mental and physical health conditions. Lemonaid Health costs $95 monthly for ongoing mental health medication treatment for anxiety, depression, or seasonal affective disorder (SAD). Lemonaid Health is fast, effective, and an excellent choice for treating mild-to-moderate mental health symptoms.
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Pros & Cons of Lemonaid Health
Lemonaid Health is a fast and convenient solution for some mental health concerns. However, the company does not offer any form of therapy, your provider may change frequently over time, and care is only available for a select few concerns and diagnoses, so it isn’t the best choice for everyone.
Key Takeaways – Lemonaid Health
- Scheduling and evaluation with Lemonaid Health is extremely fast and accessible.
- Lemonaid Health does not accept insurance – all care is out-of-pocket
- Lemonaid Health only offers care for specific conditions including depression, anxiety, insomnia, seasonal affective disorder (SAD), and nicotine cessation.
- Lemonaid Health costs can be difficult to understand, as there may be different prices depending on which condition is being treated.
- Lemonaid Health does not offer any sort of therapy options. Moreover, your medication provider may change between visits, so continuity is lacking.
Lemonaid Health – At A Glance
Membership Fees? | $95 monthly |
Cost of Online Therapy | N/A - no therapy offered |
Age Limitations for Online Therapy | N/A |
Cost of Online Psychiatry/Medication Management | Membership is $95 Medications are out-of-pocket |
Age Limitations for Online Psychiatry | Between 25 and 60-years-old |
Additional Services Offered | Anxiety/ Depression, Insomnia, Smoking Cessation |
Insurance Accepted? | No |
Self-Select or Matched with Provider | Matched but different providers each time |
Can You Change Providers? | Yes |
Speed to First Appointment | Less than 15 min - often next day |
Frequency of Appointments | Consultations scheduled as needed |
Messaging with Provider Between Appointments? | Messaging to customer service which is routed to a provider if needed |
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What Is Lemonaid Health?
Lemonaid Health is an online doctor’s office that can assess, diagnose, and treat a variety of mental health and medical conditions. In terms of mental health, Lemonaid Health can treat depression, anxiety, insomnia, SAD, and nicotine dependence. Mental health services with Lemonaid Health cost $95 monthly. Insurance is not accepted, and therapy is not available.
Depending on the time and your location, you could schedule a same-day voice call with a provider, or you may receive a call from a healthcare professional later on. After discussing your symptoms and situations, they will outline treatment options that include a range of anti-anxiety and antidepressant medications that are available to be shipped directly to you.
Additional Services Lemonaid Health Offers
Though the service seems to target mental health needs, Lemonaid Health provides a fairly comprehensive range of health services. They have the availability to test and treat numerous symptoms and conditions.
Lemonaid offers the following services:
- Men’s Health – including erectile dysfunction, premature ejaculation, and hair loss.
- General Health – with problems involving cold sores, herpes, sinus infections, acid reflux, asthma, high cholesterol, and others. There is also a primary care complete option to integrate all general health conditions.
- Skin Health – such as acne and dark spots
- Women’s Health – including birth control, morning-after pill, urinary tract infections, and hot flashes
- Lab Testing – options for sexually transmitted disease (STD), A1C blood sugar, cholesterol, and blood type testing.
How Much Does Lemonaid Health Cost?
Lemonaid Health costs $95 monthly for anxiety or depression treatment. New clients can receive their first month for $25 at the time of this writing. Costs include ongoing monthly visits with a medication provider. Lemonaid Health does not accept insurance. Medications are not covered under the monthly cost.
Smoking cessation treatment and insomnia treatment are not included in the typical cost of mental health care discussed above. Smoking cessation treatment costs $15 monthly, and insomnia treatment costs $60 monthly, with a 50% first-month discount.
Medications are not covered in the base cost of Lemonaid Health. Instead, after you have been prescribed a medication, you purchase it via Lemonaid Health’s online pharmacy or have it sent to your local pharmacy.
Lemonaid Health Physical Health Services Cost
Prices for physical health services at Lemonaid Health vary depending on the condition being treated. However, most services are covered under the ongoing Primary Care Complete Plan for a cost of $99 monthly which includes phone visits with a provider. Medications are not covered under this cost.
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Does Lemonaid Health Accept Insurance?
No, Lemonaid Health does not accept insurance for therapy or consultations. All services are cash-pay only and Lemonaid Health will not generate superbills for out-of-network billing.
For other options that accept insurance, read our full breakdown of the best online therapy options that work with insurance.
Who Is Lemonaid Health Right For?
Lemonaid Health is an excellent solution for people without insurance, those with straightforward symptoms, and those looking for a fast and easy solution for mental health medication management.
People Without Insurance
The low cost of Lemonaid Health makes the option a great choice for the uninsured or underinsured. For $30 a month, a person can receive professional mental health assessments and affordable, generic medications.
Those With Relatively Straightforward Symptoms
Many mental health conditions are challenging to understand, diagnose, and appropriately treat, while others are clear and straightforward. For people experiencing simple, uncomplicated symptoms of mild-to-moderate depression or anxiety, Lemonaid Health deserves some consideration. However, it isn’t a good choice for folks that need more in-depth care.
Those Looking for a Fast and Easy Option
Speed could be the best asset of Lemonaid Health. You could have a consultation just minutes after signing up for the service with medications coming just 2-3 days later. Within a week, you could be on the path toward feeling better, whereas traditional providers could have waiting lists spanning weeks or months. On the other hand, though, with the speed and brevity that Lemonaid Health is founded on, the care is not as comprehensive as some other options.
Who Might Want an Alternative to Lemonaid Health?
Lemonaid Health is a solid option for online mental health medication management, however, people outside of the treatment age range, people with complicated or severe symptoms, and those seeking therapy will have to look elsewhere.
People Outside of the Age Range
Lemonaid has a rather restrictive age range for clients – between 25 and 64, so anyone outside these ages will need to seek treatment elsewhere. They recommend visiting a doctor in person, but exploring other online treatments could be helpful.
Take a look at our list of the best online therapy services for teens for more options worth considering for teenagers.
People with Complicated or Severe Symptoms
Lemonaid Health will be a helpful resource for people with clear and mild symptoms that fall within the list of disorders Lemonaid Health can treat, but as symptoms intensify, change, or become complicated with multiple conditions, and substance use, Lemonaid Health is not a good choice. Those with bipolar, schizophrenia, and other disorders benefit more from traditional face-to-face care.
Those Seeking Therapy
Lemonaid Health has no therapy component. It’s medication only, so if you’d like an integrated treatment option, you’ll have to look elsewhere.
Another provider like Cerebral may meet your needs. Read our full review of Cerebral for more details.
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Lemonaid Health User Reviews
Online user reviews of Lemonaid Health present a mix of strongly positive and strongly negative opinions. The company is mostly available via the website, but the Primary Care Complete Service has an app available on the Google Play store and the App Store with a current rating of 2.8.
Below, we will outline some of the major sentiments found among Lemonaid Health reviews found across the internet.
Speed & Efficiency
Many user reviews see Lemonaid Health as extremely quick and convenient, especially if you work nontraditional hours. Lemonaid Health offers services faster and more easily than can be found from traditional mental health providers.
Frequent Changes to Services and Providers
Some reviewers point to recent frustrations with the service changing their terms of service and policies that leave people without the medications they have been receiving for some time. Another user noted that the medication was not delivered in a timely way, while others decried unexpected fee increases and frequent provider changes.
How To Get Started with Lemonaid Health
Getting started with Lemonaid Health is quick and painless. Simply complete the free mental health assessment to see what services Lemonaid recommends and go from there.
To get started with Lemonaid Health:
- Head to the Lemonaid Health sign-up page and get started with a short assessment.
- Follow the assessment, input a few details about yourself, and ensure Lemonaid Health is a good fit for you.
- Upload a selfie and a copy of your photo ID to ensure your identity.
- Consent to treatment and view your results.
- Pick your plan. (Based on our answers, Lemonaid suggested the Depression and Anxiety Membership for $95.)
- Wait for a call from a health professional immediately, or schedule a meeting for a later date.
Lemonaid Health Anxiety & Depression Treatment: Detailed Review
The clear strength of Lemonaid Health is the ability to offer quick treatment to people across the country. For $95 monthly, you’ll receive an evaluation from a professional and access to proven medications delivered to your home. Affordability, convenience, and access make the Depression and Anxiety Membership an option worth consideration for many.
What Is Medication Management Like With Lemonaid Health?
Medication management with Lemonaid Health could not have been simpler. I logged into the service to complete the free mental health assessment at 5:57 pm Eastern time on a Monday evening. I completed the evaluation and signed up for the discounted first-month plan around 6:13 pm; a wonderfully fast turnaround time.
As a mental health professional, I understood that the service’s questionnaire was incorporating depression and anxiety questions widely used by me and my colleagues. These questions are a great starting point to gather information and make diagnostic conclusions. The assessment checked for safety concerns and issues that would make me a poor candidate for telehealth services, like schizophrenia, suicidal ideation, or active substance use issues.
As clear as the service was, I found myself extremely confused when I finished the process. What should I do next? Before I had a chance to wonder for long, my phone rang. It was Emily from Lemonaid Health, but Emily was not a customer service representative, she was a nurse practitioner calling to further assess my symptoms. Less than 20 minutes after starting the process, I was speaking to a mental health professional.
Emily kindly and professionally went through the responses from my assessment – which, for this review were fabricated to get our foot in the door – and determined that I did not sound like a great fit for medication at this time due to mild symptoms. She, instead, suggested therapy and some lifestyle changes, like exercise, to help the symptoms. If symptoms do not improve in a month or two, she recommended that I check back in through Lemonaid.
She discussed some medications that could be helpful at that time and that I could have them delivered to my home, but it felt far from a sales pitch. She seemed interested in getting me the best possible outcomes with the lowest risk.
Lemonaid Health Vs Competitors
There’s no shortage of online mental health providers. Given this range of competitors, let’s see how Lemonaid Health stacks up to two of its most prominent competitors – PlushCare and MDLive.
Lemonaid Health Vs PlushCare
Lemonaid Health and PlushCare offer similar online mental health services but do so in different ways. Lemonaid Health costs $95 for mental healthcare medication management plans, whereas PlushCare is priced by appointment. PlushCare costs $129 upfront, and $99 per visit for psychiatric services.
The major difference between the two is the therapy. PlushCare offers therapy services that integrate with medication management offerings. Therapy with PlushCare costs $169 for a 45-minute therapy session. Therapy is not an option for Lemonaid Health users. Notably, PlushCare does accept insurance from a select range of payors.
To learn more about how these two services differ, visit our full review of PlushCare.
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Lemonaid Health Vs MDLive
MDLive provides online psychiatric care, like Lemonaid Health, however, it also offers therapy and accepts insurance. Sessions with MDLive range from $108 – $248 per session, depending on whether you need therapy or psychiatry. While this is more expensive than Lemonaid Health, MDLive accepts some insurance plans, so it might be more affordable overall for some.
To learn more about MDLive and how it differs from Lemonaid Health, visit our full MDLive review.
Final Verdict
How Lemonaid Health Has Evolved
Lemonaid Health was founded in 2013 under the premise that “Healthcare is broken globally” due to issues with costs and inefficiencies that keep people who need healthcare from receiving healthcare.
The first version of the app launched in 2015 with a focus on birth control medications and added care for UTIs in 2017. By 2019, the service had helped more than 100,000 people access healthcare in the U.S. alone.
Lemonaid Health is backed by influential names in the healthcare and technology space including 23andMe – which now owns Lemonaid Health – and Quest Diagnostics. It now assesses and treats dozens of mental and physical health conditions.
Frequently Asked Questions About Lemonaid Health
What Credentials Do Lemonaid Health Providers Hold?
The professionals of Lemonaid Health come from a range of medical backgrounds including MDs, DOs, registered nurses, pharmacists, and nurse practitioners. You’ll easily be able to view your selected provider’s credentials from within the website.
Does Lemonaid Health Take Insurance?
No. Lemonaid Health does not accept insurance.
How Am I Matched With a Provider on Lemonaid Health?
The matching process with Lemonaid Health is fairly unclear. The process happens quickly, and based on availability, you may be matched with someone before you have a chance to seek out providers.
Can I Switch to a New Provider?
You can request a new provider with Lemonaid Health at any time, however, Lemonaid Health also does not guarantee you will keep any given provider for more than one session.
Who Is Eligible for Medication?
From the mental health side, many issues, symptoms, and conditions will exclude you from treatment. For instance, severe symptoms, suicidal ideations, and current substance abuse are usually exclusion criteria for telehealth services.
To be eligible for anxiety or depression treatment through Lemonaid Health, you must:
- Be between the ages of 25 to 60
- Be free from substance use
- Not be pregnant or breastfeeding
- Not have other serious mental health issues like bipolar or schizophrenia
- Have no other serious medical issues, like HIV, seizures, or glaucoma
What Medications Are Available?
Lemonaid offers numerous medications that work well for depression and anxiety from drug classes called selective serotonin reuptake inhibitors (SSRIs) and serotonin and norepinephrine reuptake inhibitors (SNRIs).
Medications include:
- Sertraline (Zoloft)
- Citalopram (Celexa)
- Fluoxetine (Prozac)
- Escitalopram (Lexapro)
- Paroxetine (Paxil)
- Venlafaxine (Effexor)
- Duloxetine (Cymbalta)
- Bupropion (Wellbutrin)
Sedatives and other controlled substances, like benzodiazepines, will never be prescribed.
Where is Medication Management Available?
Services with Lemonaid Health are available nationwide. All 50 states and Washington, D.C. can assess services, but with different rules and regulations. People in some states may require a video call, while others can use phone calls or messaging only.
How Do I Get My Medications?
You can get your medications through Lemonaid Health either via its online pharmacy or, have them sent to a local pharmacy.
Can I use my FSA or HSA Funds?
No, you cannot use HSA for therapy or FSA with Lemonaid Health.
How Can I Cancel My Membership with Lemonaid Health?
Lemonaid Health asks that you call its customer service line (888-536-2267) or message the customer service team to cancel your account. Review the Lemonaid Health cancellation policy for more details on appointment and membership cancellations.
Does Lemonaid Health Offer Refunds?
Lemonaid Health may offer refunds on a case-by-case basis. Consult the Lemonaid Health Terms of Use and contact customer service for more information.
Is Lemonaid Health HIPAA Compliant?
Yes. Lemonaid Health is HIPAA-compliant and all records and visits will be kept secure. All issues related to privacy can be found in Lemonaid Health’s privacy policy.
Is Lemonaid Health Legitimate?
Yes. Lemonaid Health is a legitimate and well-respected online medical platform.
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