Lemonaid Health is an online medical provider that covers a range of mental and physical health conditions. Lemonaid Health costs $95 monthly for ongoing mental health medication treatment for anxiety, depression, or seasonal affective disorder (SAD). Lemonaid Health is fast, effective, and a good choice for treating mild-to-moderate mental health symptoms. However, Lemonaid does not accept insurance, making it a poor fit for some.
Lemonaid Health At a Glance
Cost: $95 monthly
Insurance Accepted? No
Therapy & Medication? No, just medication
Pros & Cons of Lemonaid Health
Pros - Exceptionally fast care available minutes after signing up
- Pricing is specific to the concern you need help with rather than one blanket cost
- Offers assessments to see your symptoms change over time.
- No long-term commitment
Cons - No therapy options available
- Does not accept insurance
- Video sessions are not always guaranteed – some states only require phone calls
- Contact with providers can be inconsistent and you aren’t guaranteed to see the same provider every visit
Who Is Lemonaid Health Right For?
- People without insurance
- Those with relatively straightforward symptoms
- Those looking for a fast and easy solution for mental health medication management
Preview Lemonaid Health
Lemonaid Health is an online doctor’s office that can assess, diagnose, and treat a variety of mental health and medical conditions. In terms of mental health, Lemonaid Health can treat depression, anxiety, insomnia, SAD, and nicotine dependence. Mental health services with Lemonaid Health cost $95 monthly.
Lemonaid Health’s set monthly subscription cost of $95 gets you a monthly session with a Lemonaid doctor or nurse practitioner skilled in mental health medication management. You can also message your provider in between sessions whenever you want. Unlike other Lemonaid services, free delivery of medications for anxiety and depression is included in your monthly cost.
Keep in mind that your medication provider may change between visits, so Lemonaid isn’t the best choice for those with complex symptoms who need ongoing oversight. Lemonaid Health is a solid option for online mental health medication management for relatively simple or uncomplicated symptoms, however, if you’re looking to keep the same provider every session and have a deeper, more continuous relationship with your provider, you may want to consider alternatives.
One of our favorite online psychiatry providers is Talkiatry. During our full review of Talkiatry, we found the care to be very comprehensive. However, Talkiatry only accepts patients with an in-network insurance plan. If you’re looking for a cash-pay alternative to Lemonaid, then Brightside Health is an excellent choice that offers medications for the same monthly price but also offers therapy as well.
Why You Can Trust My Review
I have been a professional counselor in western Pennsylvania for more than 15 years treating children, adolescents, and adults with a variety of mental health conditions. Since 2010, I have been training and supervising other therapists to provide high-quality treatment for their clients. As a writer, I contributed to numerous high-quality websites that focus on mental health, substance abuse, and the impact of medical health conditions on a person’s well-being.
Lemonaid Health has a lot of great aspects and is a service we recommend for some. If you have an uncomplicated set of symptoms or are otherwise only looking for medication management, then Lemonaid can be a fast and easy choice.
Based on our quantitative multi-point scoring criteria, Lemonaid Health earned 4 out of 5 stars during our most recent review.
Review our scoring criteria for online psychiatry platforms here.
Review our complete editorial policies here.
Firsthand Lemonaid Reviews
Eric Patterson’s Experience with Lemonaid Health
Detailed Review of Lemonaid – What is Lemonaid?
Lemonaid Health is an online doctor’s office that can assess, diagnose, and treat a variety of mental health and medical conditions. In terms of mental health, Lemonaid Health can treat depression, anxiety, insomnia, SAD, and nicotine dependence. Mental health services with Lemonaid Health cost $95 monthly. Insurance is not accepted, and therapy is not available.
Depending on the time and your location, you could schedule a same-day voice call with a provider, or you may receive a call from a healthcare professional later on. After discussing your symptoms and situations, they will outline treatment options that include a range of anti-anxiety and antidepressant medications that are available to be shipped directly to you.
Additional Services Lemonaid Health Offers
Though the service seems to target mental health needs, Lemonaid Health provides a fairly comprehensive range of health services. They have the availability to test and treat numerous symptoms and conditions.
Lemonaid offers the following services:
- Men’s Health – including erectile dysfunction, premature ejaculation, and hair loss.
- General Health – with problems involving cold sores, herpes, sinus infections, acid reflux, asthma, high cholesterol, and others. There is also a primary care complete option to integrate all general health conditions.
- Skin Health – such as acne and dark spots
- Women’s Health – including birth control, morning-after pill, urinary tract infections, and hot flashes
- Lab Testing – options for sexually transmitted disease (STD), A1C blood sugar, cholesterol, and blood type testing.
What Is Medication Management Like With Lemonaid Health?
Medication management with Lemonaid Health could not have been simpler. I logged into the service to complete the free mental health assessment at 5:57 pm Eastern time on a Monday evening. I completed the evaluation and signed up for the discounted first-month plan around 6:13 pm; a wonderfully fast turnaround time.
As a mental health professional, I understood that the service’s questionnaire was incorporating depression and anxiety questions widely used by me and my colleagues. These questions are a great starting point to gather information and make diagnostic conclusions. The assessment checked for safety concerns and issues that would make me a poor candidate for telehealth services, like schizophrenia, suicidal ideation, or active substance use issues.
As clear as the service was, I found myself extremely confused when I finished the process. What should I do next? Before I had a chance to wonder for long, my phone rang. It was Emily from Lemonaid Health, but Emily was not a customer service representative, she was a nurse practitioner calling to further assess my symptoms. Less than 20 minutes after starting the process, I was speaking to a mental health professional.
Emily kindly and professionally went through the responses from my assessment – which, for this review were fabricated to get our foot in the door – and determined that I did not sound like a great fit for medication at this time due to mild symptoms. She, instead, suggested therapy and some lifestyle changes, like exercise, to help the symptoms. If symptoms do not improve in a month or two, she recommended that I check back in through Lemonaid.
She discussed some medications that could be helpful at that time and that I could have them delivered to my home, but it felt far from a sales pitch. She seemed interested in getting me the best possible outcomes with the lowest risk.
How Much Does Lemonaid Health Cost?
Lemonaid Health costs $95 monthly for anxiety or depression treatment. New clients can receive their first month for $25. Costs include ongoing monthly visits with a medication provider as well as medication delivery. Lemonaid does not accept insurance.
Smoking cessation treatment and insomnia treatment are not included in the typical cost of mental health care discussed above. Smoking cessation treatment costs $15 monthly, and insomnia treatment costs $60 monthly, with a 50% first-month discount.
The cost of medications and delivery are covered under the monthly fee for mental health medication management, however, you can also elect to have your medication sent to a local pharmacy for pick up.
Lemonaid Health Physical Health Services Cost
Prices for physical health services at Lemonaid Health vary depending on the condition being treated. However, most services are covered under the ongoing Primary Care Complete Plan for a cost of $99 monthly which includes phone visits with a provider. Medications are not covered under this cost.
Who Does Lemonaid Health Serve?
Lemonaid Health treats patients in all 50 states and Washington DC. You must be at least 18 years old to use Lemonaid Health. Lemonaid Health offers mental health services for anxiety, depression, insomnia, Seasonal Affective Disorder (SAD), and nicotine dependence.
Lemonaid is a quick and easy choice for many who are looking for relatively uncomplicated medication management. However, Lemonaid doesn’t accept insurance which could be prohibitive for some. If you’re looking for online psychiatric care that’s covered by insurance, one of our favorite options is Talkiatry.
Another limitation of Lemonaid is its lack of talk therapy options. If you’d like to pair medication management with talk therapy under one platform, one of the best options is Brightside Health.
Lemonaid Vs. Competitors
Lemonaid is a great option for those who need quick and easy care, but don’t plan on using insurance for payment. PlushCare is another option that bills session-by-session, and also accepts insurance. MDLive offers a number of medical and mental health services a la carte, and Brightside Health offers one of the most affordable cash-pay programs for online psychiatry that we’ve seen.
Cost: $95 monthly
Insurance Accepted? No
-
Lemonaid Health offers exceptionally fast care available minutes after signing up -
Available nationwide
-
No therapy options available -
Does not accept insurance
Price: $99 – $169 per session
Insurance Accepted? Yes
-
Short wait times to connect with a provider -
Free 15-minute consultations with therapists
-
A membership is required to unlock all the services that are offered -
Limited number of clinicians available
Price: $108 – $299 monthly
Insurance Accepted? Yes
-
Offers a range of services, including online psychiatry, therapy, and medical visits -
Appointments can be scheduled in as little as 24 hours
-
Psychiatry and therapy are not available to children under the age of 10 -
No options for text therapy
Price: $95 – monthly
Insurance Accepted? Yes
-
Accepts many insurance plans -
Excellent, hands-on care from providers
-
Not as convenient as some competitors -
Cash-pay is more expensive than competitors
Lemonaid Health Vs PlushCare
Lemonaid Health Vs MDLive
Lemonaid Health Vs. Brightside Health
User Reviews of Lemonaid
Online user reviews of Lemonaid Health present a mix of strongly positive and strongly negative opinions, but it’s worth noting that most sources only have a few reviews, so they may not be reflective of everyone’s experiences.
Reviews from Trustpilot | 2.0 out of 5 stars | 27 reviews
Positive reviews from Trustpilot include users noting that Lemonaid’s doctors and medical staff are responsive and reliable. They give plenty of warning when it’s time to renew prescriptions, they’re upfront about pricing and require you to acknowledge any changes in cost before they bill you (so no surprises).
Negative reviews from Trustpilot include a mixture of reports of quality decreases since 23andMe acquired Lemonaid Health in 2021.
Reviews from Reddit | r/stressless
Positive reviews from users on Reddit about Lemonaid indicate that medication through Lemonaid Health is convenient and free delivery is a great bonus.
Negative reviews from users on Reddit about Lemonaid focus on unauthorized charges made on some clients’ accounts. A user expressed her disappointment when she could not stop the shipping and billing of her pills even though she had contacted Lemonaid on numerous occasions.
Who May Want an Alternative to Lemonaid Health?
Lemonaid Health is a solid option for online mental health medication management, however, people outside of the treatment age range, people with complicated or severe symptoms, and those seeking therapy will have to look elsewhere.
People Outside of the Age Range
Lemonaid has a rather restrictive age range for clients – between 18 and 75, so anyone outside these ages will need to seek treatment elsewhere. They recommend visiting a doctor in person, but exploring other online treatments could be helpful.
Teen Counseling is a great choice for kids above age 13. Or, take a look at our list of the best online therapy services for teens for more options worth considering for teenagers.
People with Complicated or Severe Symptoms
Lemonaid Health will be a helpful resource for people with clear and mild symptoms that fall within the list of disorders Lemonaid Health can treat, but as symptoms intensify, change, or become complicated with multiple conditions, and substance use, Lemonaid Health is not a good choice. Those with bipolar, schizophrenia, and other disorders benefit more from traditional face-to-face care.
Those Seeking Therapy
Lemonaid Health has no therapy component. It’s medication only, so if you’d like an integrated treatment option, you’ll have to look elsewhere.
Talkspace is a great choice for anyone looking to combine therapy and psychiatry, plus they take insurance. If you need something geared toward cash pay, then Brightside Health is also a great option.
Lemonaid Health Review – Our Final Verdict
“Lemonaid Health has a lot of great aspects and is a service we recommend for some. If you have an uncomplicated set of symptoms or are otherwise only looking for medication management, then Lemonaid can be a fast and easy choice. Its relative affordability is hard to beat. It is an excellent choice for those who are looking for medications they are already familiar with or who have simple issues that don’t require talk therapy.
However, If your symptoms are complicated or affected by substance use, a service like Lemonaid Health will not be a good fit. Those who want services covered by insurance or those looking for therapy will need to look into other options.”
Frequently Asked Questions
What Credentials Do Lemonaid Health Providers Hold?
The professionals of Lemonaid Health come from a range of medical backgrounds including MDs, DOs, registered nurses, pharmacists, and nurse practitioners. You’ll easily be able to view your selected provider’s credentials from within the website.
Does Lemonaid Health Take Insurance?
No. Lemonaid Health does not accept insurance.
How Am I Matched With a Provider on Lemonaid Health?
The matching process with Lemonaid Health is fairly unclear. The process happens quickly, and based on availability, you may be matched with someone before you have a chance to seek out providers.
Can I Switch to a New Provider?
You can request a new provider with Lemonaid Health at any time, however, Lemonaid Health also does not guarantee you will keep any given provider for more than one session.
Who Is Eligible for Medication?
From the mental health side, many issues, symptoms, and conditions will exclude you from treatment. For instance, severe symptoms, suicidal ideations, and current substance abuse are usually exclusion criteria for telehealth services.
To be eligible for anxiety or depression treatment through Lemonaid Health, you must:
- Be between the ages of 18 to 75
- Be free from substance use
- Not be pregnant or breastfeeding
- Not have other serious mental health issues like bipolar or schizophrenia
- Have no other serious medical issues, like HIV, seizures, or glaucoma
What Medications Are Available?
Lemonaid offers numerous medications that work well for depression and anxiety from drug classes called selective serotonin reuptake inhibitors (SSRIs) and serotonin and norepinephrine reuptake inhibitors (SNRIs).
Medications include:
- Sertraline (Zoloft)
- Citalopram (Celexa)
- Fluoxetine (Prozac)
- Escitalopram (Lexapro)
- Paroxetine (Paxil)
- Venlafaxine (Effexor)
- Duloxetine (Cymbalta)
- Bupropion (Wellbutrin)
Sedatives and other controlled substances, like benzodiazepines, will never be prescribed.
Where is Medication Management Available?
Services with Lemonaid Health are available nationwide. All 50 states and Washington, D.C. can assess services, but with different rules and regulations. People in some states may require a video call, while others can use phone calls or messaging only.
How Do I Get My Medications?
You can get your medications through Lemonaid Health either via its online pharmacy or, have them sent to a local pharmacy. Medication delivery is included in the mental health subscription for $95 monthly.
Can I use my FSA or HSA Funds?
No, you cannot use HSA for therapy or FSA with Lemonaid Health.
How Can I Cancel My Membership with Lemonaid Health?
Lemonaid Health asks that you call its customer service line (888-536-2267) or message the customer service team to cancel your account. Review the Lemonaid Health cancellation policy for more details on appointment and membership cancellations.
Does Lemonaid Health Offer Refunds?
Lemonaid Health may offer refunds on a case-by-case basis. Consult the Lemonaid Health Terms of Use and contact customer service for more information.
Is Lemonaid Health HIPAA Compliant?
Yes. Lemonaid Health is HIPAA-compliant and all records and visits will be kept secure. All issues related to privacy can be found in Lemonaid Health’s privacy policy.
Is Lemonaid Health Legitimate?
Yes. Lemonaid Health is a legitimate and well-respected online medical platform.
History & News About Lemonaid Health
- Year Founded: 2013
- Founder: Paul Johnson
- Parent Company: 23andMe
Lemonaid Health was founded in 2013 under the premise that “Healthcare is broken globally” due to issues with costs and inefficiencies that keep people who need healthcare from receiving healthcare.
The first version of the app launched in 2015 with a focus on birth control medications and added care for UTIs in 2017. By 2019, the service had helped more than 100,000 people access healthcare in the U.S. alone.
Lemonaid Health is backed by influential names in the healthcare and technology space including 23andMe – which now owns Lemonaid Health – and Quest Diagnostics. It now assesses and treats dozens of mental and physical health conditions.
We regularly update the articles on ChoosingTherapy.com to ensure we continue to reflect scientific consensus on the topics we cover, to incorporate new research into our articles, and to better answer our audience’s questions. When our content undergoes a significant revision, we summarize the changes that were made and the date on which they occurred. We also record the authors and medical reviewers who contributed to previous versions of the article. Read more about our editorial policies here.
Author: Eric Patterson, LPC (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Reviewed entire article and revised where necessary to improve factual accuracy, clarity, and enhanced readability. Updated Lemonaid logo. Reformatted entire article to new visual style and layout.
Author: Eric Patterson, LPC (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Added summary block and star rating breakdown
Author: Eric Patterson, LPC
Medical Reviewer: Benjamin Troy, MD
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