K Health is a telemedicine platform that offers urgent care, medical weight management, primary care, and mental health services. K Health provides care for anxiety and depression to adults ages 18-65 throughout the continental United States. It is not currently available in Alaska or Hawaii. Medication management costs $49 monthly plus an additional $12 monthly for prescription delivery. Currently, K Health does not accept insurance and they earned a 2.5 star rating overall during our independent review.
K Health At a Glance
Pros & Cons of K Health
- $49 monthly subscription is lower cost than many competitors
- Able to connect with a provider in less than an hour
- Medications can be picked up at a local pharmacy or shipped to you
- Access to primary and urgent care available for children (3-17)
- K Health does not accept insurance or allow for out-of-network billing
- No therapy offered
- No options for live video or phone sessions, everything is text-based in the app
- Mental health services are only available to adults ages 18-65
- Medication costs are not included in the monthly fee
Preview K Health
K Health offers a range of healthcare services, including medication management for depression and anxiety. K Health provides text-based psychiatry to adults ages 18-65. When you sign up with K Health, you are matched with a provider and communicate via message. The cost of medication management with K Health is $49 monthly and they do not accept Insurance. There is also an option to pay per session, which costs $73 and includes 1 week of follow-up chats.
Treatment for anxiety and depression with K Health is all done via text message on the company’s website or through the app. K Health providers can prescribe medications for depression and anxiety medication. K Health has a 4.6-star rating from 35.1K reviews in the Apple App Store and a 4.5-star rating from 24K reviews in the Google Play Store. K Health earned 2.5 out of 5 stars during our independent review. There is also an option to pay per session, which costs $73 and includes 1 week of follow-up chats.
K Health’s mental health plan only serves adults experiencing anxiety and depression. It does not offer mental health medications for children, teens, or older adults over 65 years old. The platform also does not prescribe controlled medications of any kind, so anyone seeking stimulants for ADHD or benzodiazepines for anxiety will require an alternative.
Online Psychiatry and Medication Management Covered by Insurance
Talkiatry can match you with a real psychiatrist who takes your insurance and is seeing new patients. They’re in-network with major insurers and offer medication management. Get started with a short online assessment
Why You Can Trust My Review
Review our scoring criteria for online psychiatry platforms here.
Review our complete editorial policies here.
What Is K Health?
K Health offers a range of healthcare services, including medication management for depression and anxiety. K Health provides text-based psychiatry to adults ages 18-65. When you sign up with K Health, you are matched with a provider and communicate via message. The cost of medication management with K Health is $49 monthly or $73 per session. Medication is billed separately at $12 monthly. Insurance is not accepted and they earned 2.5 stars overall during our review.
Treatment for anxiety and depression with K Health is all done via text message on the company’s website or through the app. When you sign up and pay for K Health, you are matched with a provider that is licensed in your state. According to the company, it typically takes less than an hour to get matched and providers are available 24/7. When I initially signed up with K Health, I was matched with a provider in only 10 minutes.
However, when I tried to use the service again, it took several hours to get connected with a provider. It seems that the length of time it takes depends on the availability of providers at that moment. Understandably, some times may be busier than others. K Health’s providers include board-certified physicians and nurse practitioners who are able to prescribe medication for anxiety and depression. Providers may, but do not necessarily, specialize in psychiatry.
K Health provides treatment for a range of anxiety and depressive disorders, including generalized anxiety, social anxiety, health anxiety, panic attacks, performance anxiety, major depressive disorder, seasonal depression, postpartum depression, and more. All correspondence with providers is done via secure messaging, which earned K Health 1 star in the “Psychiatric Appointment Features” category of our scoring criteria. When I signed up for the service, I spoke with a board-certified family medicine physician. They reviewed the results of my initial assessment and suggested medication and therapy.
K Health does not offer therapy, they referred me to a few other websites to consider. I was told that I would receive a reminder in a month to check in with a provider and get a refill of my medication. Because the service is first-come-first-serve, you will not necessarily speak to the same provider again for follow-up visits.
K Health providers can prescribe medications for depression and anxiety medication. According to the company, their providers choose the safest first-line treatments. Common medications prescribed by K Health providers include sertraline (Zoloft), fluoxetine (Prozac), escitalopram (Lexapro), and buspirone (Buspar). They do not prescribe controlled medications of any kind. You can choose to have your medication sent to your local pharmacy or shipped directly to you for an additional charge of $12 monthly.
How to Sign Up for K Health
To sign up for an account, please visit the K Health website. After you sign up, you can download the K Health app through the Apple App Store or Google Play Store.
K Health Membership: Detailed Review
K-Health is a subscription-based healthcare service. The mental health plan with K Health costs $49 a month. It includes text-based communication with a licensed provider and ongoing communication for refills. With this plan, you also get access to 24/7 text-based support for primary and urgent care needs, as well as pediatric care for your children. It’s important to note that online providers cannot treat all medical conditions. In some cases you may be referred to see an in-person provider if online care is not appropriate for your condition.
K Health’s mental health plan serves adults ages 18 to 65. Psychiatry is not available for children and teens, but children ages 3 to 17 can receive pediatric medical care through K Health. K Health’s providers include board-certified physicians and nurse practitioners. My assigned provider was a family medicine physician, not a psychiatrist. If you are looking for a psychiatric specialist (psychiatrist or psychiatric nurse practitioner), this may not be guaranteed with K Health.
K Health offers text-based psychiatry. Rather than attending a live session, you communicate with your provider via text on the company’s website or app. During your appointment, your provider will determine if medication is right for you. If they decide to prescribe you medication, you can either have the medication sent to your local pharmacy for pick up or mailed to you for an additional cost of $12 a month. Once you are prescribed medication, you will have to check in each month about how you are doing and refill your medication(s). K Health will remind you in advance about these check-ins, so you don’t have to keep track.
In addition to medication management, K Health also offers primary care and urgent care services for children, teens, and adults ages 3 to 65. When you purchase the mental health membership, you also get access to these services for you and your children. Unlike many other online mental health platforms, K Health does not offer therapy or any other additional features through its app.
Moreover, K Health now provides Medical Weight Management. The K Health Medical Weight Management Program includes nearly everything K Health offers:
- Unlimited text-based visits with licensed medical providers
- 24/7 Urgent Care without an appointment
- Flexible appointments for chronic condition management
- Easy prescription management and renewals
- Treatment for anxiety and depression, including medication shipped to your door (medication cost not included)
- As always, no insurance needed, all on your own schedule
How Much Does K Health Cost?
K Health offers primary care, urgent care, and mental health treatment for a low monthly cost and they earned 5 stars in the “Online Psychiatry Cost” category of our scoring criteria. The mental health plan allows you to meet with a psychiatric provider online and get prescribed medication in as little as one hour. K Health does not accept insurance, so all costs are out-of-pocket.
Costs with K Health are:
- One-time Virtual Visit: $39 – you can meet with a medical provider for a one-time virtual visit to discuss a specific medical concern
- Primary Care Membership: $49 monthly – you will get unlimited text-based visits with primary or urgent care providers, remote annual wellness visits, management for chronic conditions, easy prescription management and renewals, and free urgent care for your children
- Mental Health Membership: $49 monthly – you will get access to all of the benefits of the primary care membership, as well as text-based visits with a psychiatric provider and ongoing check-ins for medication refills
- Medication Delivery: $12 monthly – Your medication will be delivered to your home
Who Does K Health Serve?
K Health is available for adults 18+ in all 48 continental US states except Alaska and Hawaii. K Health offers primary care, medical weight management, urgent care, and mental health treatment. You can access their free assessment to see if virtual anxiety and depression treatment could be a good fit for you. Whether you’re a good candidate for theri program or not, you can talk to a clinician to figure out the best path to treatment, but the clinician may decide it’s safer for you to be treated in person.
While clinicians practicing on the K Health platform can prescribe most medications, they always start with those that are considered the safest first-line treatments for anxiety and depression. You can learn more about what they treat and what prescriptions they provide in their Medical Policies.
Online Psychiatry and Medication Management Covered by Insurance
Talkiatry can match you with a real psychiatrist who takes your insurance and is seeing new patients. They’re in-network with major insurers and offer medication management. Get started with a short online assessment
K Health Vs Competitors
Compared to its competitors, K Health is the most affordable option for medication for anxiety and depression. Other online platforms like PlushCare and Lemonaid offer primary care and mental health services, but at a higher cost. One feature that sets PlushCare apart is that you can attend live video sessions, rather than only texting with a provider. The platform that is right for you will depend on your personal needs and budget.
K Health Vs PlushCare
K Health Vs Lemonaid Health
User Reviews of K Health
K Health has a 4.6-star rating from 26,000+ reviews in the Apple App Store and a 4.5-star rating from 21,400+ reviews in the Google Play Store. Many reviewers praised how fast and affordable K Health’s services were. The most common complaint was technical difficulties while using the app.
Reviews from Apple App Store | 4.7 out of 5 stars | 37.3K reviews
- Positive reviews on the Apple App Store about K Health indicate that the app saves time and money. Many users love the app & point out it makes life so much easier due to its convenience and low-cost membership.
- Negative reviews on the Apple App Store about K Health focus on isolated cases of unwanted charges. One user admitted that the fault is on her for not realizing the primary care visit was different from mental health treatment, causing her to be charged about three times the regular membership. However, the user was left with the impression that the app had been highly misleading.
Reviews from Google Play Store | 4.6 out of 5 stars | 24.5K reviews
- Positive reviews on the Google Play Store about K Health include reports of commendations for their mental health providers. A client stated that she always has too many questions, but the doctors are always extremely patient and answer all her questions and concerns.
- Negative reviews on the Google Play Store about K Health focus on problems with the app being buggy. Also, some users noted glitches in the app. They reported that the app would freeze and the chat with the provider would abruptly close. This has caused users to be frustrated and uninstalled the app from their mobile devices.
Reviews from Trustpilot | 3.1 out of 5 stars | 1,275 reviews
- Positive reviews from Trustpilot include users noting their experience with K Heath was thorough, efficient, and convenient. The whole process from signing up to chatting with a doctor was straightforward. The care users received was thorough and correctly diagnosed, and their medication was ready for pickup at their local pharmacy within an hour.
- Negative reviews from Trustpilot include reports of problems with the K Health app experiencing glitches, bugs, and disconnection issues.
Reviews from Reddit | r/povertyfinance
- Positive reviews from users on Reddit about K Health were mostly about the app being convenient. They appreciate the quick and easy way to get prescription medication using K Health.
- Negative reviews from users on Reddit about K Health focus on the app’s interface. Users of the app said the interface is terrible and not user-friendly. They added that the application freezes frequently causing users to restart the whole process again.
Who May Want an Alternative to K Health?
K Health’s mental health plan only serves adults experiencing anxiety and depression. It does not offer mental health medications for children, teens, or older adults over 65 years old. The platform also does not prescribe controlled medications of any kind, so anyone seeking stimulants for ADHD or benzodiazepines for anxiety will require an alternative.
People Who Have Diagnoses Other Than Anxiety and Depression
- K Health only treats anxiety and depression. If you are experiencing a different mental health condition, such as obsessive-compulsive disorder (ODC) or posttraumatic stress disorder (PTSD), then you should seek out an alternative platform, such as Cerebral, which provides treatment for a larger range of mental health conditions.
- You can learn more about alternatives for other diagnoses in our hands-on review of Cerebral.
Children and Teens in Need of Mental Health Medication
- K Health only offers psychiatry for adults ages 18 to 65. Children, teens, and older adults cannot participate in K Health’s mental health plan and would be better served by seeing an in-person provider or utilizing another online psychiatry platform that serves a larger age range, like Talkiatry.
- To learn more about options for children and teens, take a look at our review of Talkiatry.
Anyone Seeking Controlled Medications
- K Health does not prescribe controlled medications of any kind. If you are seeking prescriptions for stimulants, benzodiazepines, or any other controlled mental health medications, you will need to see an in-person provider. Most online psychiatry platforms also do not prescribe controlled medications, but Amwell is a platform that will coordinate with your primary care physician about prescribing controlled medications.
- You can read our Amwell review to learn more about options for controlled medications.
Does K Health Accept Insurance?
No, K Health does not accept insurance, which earned them 1 star in the “Insurance & Out of Network Benefits” category of our scoring criteria. According to the company, its membership fees are more affordable than using health insurance.
Out-of-Network Benefits
K Health does not assist with out-of-network reimbursement or provide a superbill. All costs associated with K Health must be paid out-of-pocket.
How Does K Health Work?
Getting prescribed medication with K Health is fast and easy. The entire process can take less than an hour. The first step is completing an online assessment through the K Health website or app. If you are eligible for K Health’s services, then you can sign up, get matched with a provider, and communicate via secure text message. If your provider prescribes you medication, you can choose between having it sent to you or picking it up from your local pharmacy.
- Complete the free online assessment
- Sign up for an account
- Complete your health profile
- Select whether you’d like to pick up your medication at your local pharmacy or have your medication delivered to you
- Pay the membership fees
- Get matched with a provider
- Text with your provider
- Get diagnosed and prescribed medication
- Have your medication shipped to you or pick it up at your local pharmacy
- Check-in with a provider each month for refills
Final Verdict
Frequently Asked Questions
What Credentials Do K Health Providers Hold?
K Health’s medical team consists of board-certified doctors and nurse practitioners. According to the company, their providers are equipped to treat a range of medical and mental health conditions, including depression and anxiety. However, their providers are trained in primary care, not psychiatry.
How Am I Matched With a Provider on K Health?
K Health matches you with a provider that is licensed in your state within approximately an hour of initiating a visit. The first provider available will be assigned to you.
Can I Choose a New Provider with K Health?
K Health does not have a formal procedure for selecting a new provider. If you’d like a different provider, you can end the appointment and request to start a new one. You will then be assigned to the next available provider. Follow-up appointments to discuss medication refills are done with the first available provider, which may or may not be with the provider you originally spoke with.
Who is Eligible for Medication with K Health?
Medication management with K Health is available to adults ages 18 to 65.
What Medications Are Available Through K Health?
K Health providers prescribe antidepressants and anti-anxiety medications. They do not prescribe any controlled medications, such as benzodiazepines.
Where Is Medication Management Available with K Health?
Medication management with K Health is available in the continental United States. It is not currently available in Alaska or Hawaii.
How Do I Get My Medications Through K Health?
You can select between having your medication sent to your local pharmacy or having it shipped to you directly at an additional charge. The cost of having your medication shipped to you is $12 a month in addition to the membership fee.
Can I use my FSA or I Funds with K Health?
You can use your FSA or HSA funds to pay for one-time visits with K Health, but you cannot use them to pay for recurring charges, like monthly subscription fees.
How Can I Cancel My Account/Subscription with K Health?
You can cancel your account by selecting “cancel” through your profile in the app. You can also cancel by contacting K Health’s customer support team by email at [email protected]. You must do so at least 48 hours before the end of your membership term.
Does K Health Offer Refunds?
K Health may offer refunds in select cases if you are unable to receive medical services. They do not offer refunds for partially used services. All refund requests are reviewed by the Customer Operations team. You can email them at [email protected] or call 516-218-1167.
Is K Health HIPAA-Compliant?
Yes, K Health is HIPAA-compliant. For more information, you can read K Health’s Privacy Policy and K Health’s Terms of Service.
Is K Health Legit?
Yes, K Health is a legitimate platform offering medical and mental health care.
History & News About K Health
Year Founded: 2016
Founded By: Ran Shaul, Allon Bloch, Israel Roth, and Adam Singolda.
Headquartered In: New York, NY
Publicly Traded? K Health is a privately held company
K Health is a New York-based company that was founded in 2016 by Ran Shaul, Allon Bloch, Israel Roth, and Adam Singolda.1 The company’s mission is to provide affordable, high-quality, and easily accessible healthcare utilizing cutting-edge technology. K Health prides itself on offering 24/7 access to urgent care, pediatric care, and mental health services. One of the unique features of K Health is how it utilizes artificial intelligence to identify potential diagnoses based on a person’s symptoms, age, sex, and medical history. Additionally, the platform offers virtual text-based visits with licensed medical providers and medication shipping.2
K Health has grown since its initial founding. In 2021, the company launched a pediatric program that allows children ages 3 to 17 to meet with a pediatrician virtually. As of 2021, K Health had secured $271 million in funding and was valued at $1.5 billion.3 In 2022, the company expanded to offer weight loss management as a part of its primary care services.4 Currently, K Health has over 100 board-certified physicians, nurse practitioners, medical scientists, and data engineers in its network.5 We attempted to reach out to K Health several times to inquire about any future plans to expand or accept insurance, but we did not receive a response back.
Choosing Therapy strives to provide our readers with mental health content that is accurate and actionable. We have high standards for what can be cited within our articles. Acceptable sources include government agencies, universities and colleges, scholarly journals, industry and professional associations, and other high-integrity sources of mental health journalism. Learn more by reviewing our full editorial policy.
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Crunchbase. (n.d.). K Health. Retrieved from: https://www.crunchbase.com/organization/kang-health
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K Health (n.d.). About us. Retrieved from: https://khealth.com/about
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Landi, H. (2021, January 19). K Health secures major funding, launches new virtual pediatric service. Fierce Healthcare. Retrieved from: https://www.fiercehealthcare.com/tech/k-health-secures-major-funding-launches-new-virtual-pediatric-service
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Business Wire. (2022, November 17). K Health platform now addressing weight loss to help prevent and manage multiple chronic conditions. Retrieved from: https://www.businesswire.com/news/home/20221117005212/en/K-Health-Platform-Now-Addressing-Weight-Loss-to-Help-Prevent-and-Manage-Multiple-Chronic-Conditions
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K Health (n.d.). Medical team. Retrieved from: https://khealth.com/medical-team
We regularly update the articles on ChoosingTherapy.com to ensure we continue to reflect scientific consensus on the topics we cover, to incorporate new research into our articles, and to better answer our audience’s questions. When our content undergoes a significant revision, we summarize the changes that were made and the date on which they occurred. We also record the authors and medical reviewers who contributed to previous versions of the article. Read more about our editorial policies here.
Author: Emily Guarnotta, PsyD (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Reviewed entire article and revised where necessary to improve factual accuracy (new pricing of $73 per session, added information on new offering of weight management, and new users reviews), clarity, and enhanced readability. Updated Lemonaid logo. Reformatted entire article to new visual style and layout.
Author: Emily Guarnotta, PsyD (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Added summary block and new star-rating breakdown.
Author: Emily Guarnotta, PsyD
Medical Reviewer: Benjamin Troy, MD
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