K Health, which we awarded 3 out of 5 stars, offers medication management for anxiety and depression-related conditions to adults throughout the continental US. It’s a text-based telemedicine platform that teams clinicians up with AI to provide 24/7 primary care, urgent care, mental health treatment, and medical weight loss. Membership costs $49 monthly (or $73 per session), plus an additional $12 monthly for direct prescription delivery. K Health does not accept insurance.
K Health at a Glance
Cost: $49 monthly; or $73 per session
Insurance Accepted: No
Pros & Cons of K Health
Pros - Able to connect with a provider in less than an hour
- Can ship medication directly to you for a fee
- Free assessment to determine whether it's right for you
- Free AI-assisted symptom checker
Cons - Does not accept insurance
- No therapy offered
- Mental health is limited to anxiety and depression
- No live video or phone sessions; everything is text-based
- Mental health services are only available to adults
Preview K Health
K Health provides a range of AI-assisted healthcare services, including text-based primary and urgent care. This review focuses on its mental health services, which include medication management for adults with depression and/or anxiety through message-based communication with a provider.
The cost of medication management with K Health is $49 monthly, and insurance is not accepted. There is also an option to pay per session, which costs $73 and includes one week of follow-up chats.
K Health does not offer mental health medications for children or teens, nor does it prescribe controlled medications of any kind. Anyone seeking stimulants for ADHD or benzodiazepines for anxiety will require an alternative like Talkiatry (which treats patients 5+) or Klarity Health.
If you need treatment for a mental health issue other than anxiety and depression, try Talkspace, Talkiatry, or Thriveworks. If what you need most is a same-day appointment, Doctor on Demand is great. Lastly, if you’re curious about AI-assisted therapy, consider Jimini, a platform that, in our experience, knocks hybrid care (human and AI) out of the park.
Detailed Review of K Health
K Health offers a range of text-based healthcare services for adults, including medication management for depression and anxiety. On this platform, AI and providers are essentially co-piloting your care. The hybrid AI model is interesting, and while it doesn’t cut the clinician out, it isn’t always clear to me when decisions are coming from your provider and when they are coming from AI. The fact that there is no face-to-face interaction doesn’t help.
Review our scoring criteria for online psychiatry platforms here.
Review our complete editorial policies here.
What Is K Health?
K Health offers AI-assisted healthcare services, including medication management for adults with depression and anxiety. When you sign up for a subscription with K Health, you are matched with a provider and communicate via message. The cost of medication management is $49 monthly (or $73 per session). You can choose to have medication sent to your local pharmacy or shipped directly to you for $12 monthly. Insurance is not accepted.1
Medication & Provider Messaging
Treatment for anxiety and depression with K Health is all done via text message on the company’s website or through the app. When you sign up and pay for K Health, you are matched with the first provider available who is licensed in your state. According to the company, it typically takes less than an hour to get matched, and providers are available 24/7. When I signed up, I was matched in 10 minutes. However, when I used the app again, it took several hours.
K Health’s providers include board-certified physicians and nurse practitioners who are able to prescribe medication for anxiety and depression. While some providers might specialize in psychiatry, it’s not guaranteed. Mine was a board-certified family medicine physician. When they reviewed my assessment, they suggested medication and therapy. For the therapy, they referred me elsewhere since K Health doesn’t offer it.
Treatment for Anxiety & Depression
K Health can prescribe medications for depression and anxiety, treating a range of conditions, including:
- Generalized anxiety
- Social anxiety
- Health anxiety
- Panic attacks
- Performance anxiety
- Major depressive disorder
- Seasonal depression
- Postpartum depression
- And more
According to the company, their providers choose the safest first-line treatments. Common medications prescribed by K Health include sertraline (Zoloft), fluoxetine (Prozac), escitalopram (Lexapro), and buspirone (Buspar). It does not prescribe controlled medications of any kind (i.e., stimulants or benzodiazepines).
Primary & Urgent Care
In addition to medication management, K Health also offers primary care and urgent care services for adults, as well as medical weight management.
How Does K Health Use AI?
You can isolate the platform’s AI use into at least two categories:
- AI Physician Mode: This feature synthesizes the patient’s medical record before their primary care visit, giving the healthcare provider clinical recommendations.
- AI Symptom Checker: Using billions of data points from patients’ medical records, this free feature gives you information about what symptoms you may be experiencing and refers you to a doctor if necessary.
While there are valid concerns about this kind of AI-assisted care, a recent peer-reviewed study showed that in about two-thirds of cases, physicians made “nearly or exactly the same clinical decisions as the AI recommendation.” In the remaining third, the AI recommendations were rated “superior nearly twice as often as those of doctors.”2, 3, 4
How Much Does it Cost?
K Health offers medication management for primary care, urgent care, and mental health (specifically anxiety and depression) for a monthly cost of $49 (or a per session rate of $73). K Health does not accept insurance, so all costs are out-of-pocket. If you are prescribed medication, you can choose to have it shipped directly to you for $12.
Insurance
K Health does not accept insurance. According to the company, its membership fees are more affordable than using health insurance.
Out-of-Network Benefits
K Health does not assist with out-of-network reimbursement or provide a superbill. All costs associated with K Health must be paid out-of-pocket.
Who Does K Health Serve?
K Health is available for adults 18+ in the continental US (all states except Alaska and Hawaii). K Health offers primary care, medical weight management, urgent care, and mental health treatment for anxiety and depression. You can access their free assessment to see if virtual anxiety and depression treatment could be a good fit for you.
User Reviews
K Health has a 4.7-star rating from 41K reviews in the Apple App Store and a 4.6-star rating from 25K reviews in the Google Play Store. Many reviewers praised how fast and affordable K Health’s services were. The most common complaint was technical difficulties while using the app.
Reviews from Apple App Store | 4.7 out of 5 stars | 41K reviews
Positive reviews on the Apple App Store about K Health indicate that the app saves time and money. Many users love the app & point out that it makes life so much easier due to its convenience and low-cost membership.
Negative reviews on the Apple App Store about K Health focus on isolated cases of unwanted charges. One user felt the app was misleading in regard to price.
Reviews from Google Play Store | 4.6 out of 5 stars | 25K reviews
Positive reviews on the Google Play Store about K Health include praise for their mental health providers. One client said she always has a lot of questions, but the doctors are always extremely patient and address all of her concerns.
Negative reviews on the Google Play Store about K Health focus on problems with the app being buggy. Users reported that the app would freeze and chats would abruptly close.
Reviews from Trustpilot | 3.4 out of 5 stars | 1,399 reviews
Positive reviews from Trustpilot include users noting their experience with K Heath was thorough, efficient, and convenient. The whole process from signing up to chatting with a doctor was straightforward. Many praised the accuracy of their diagnoses and noted that prescriptions were often ready for pickup at their local pharmacy within the hour.
Negative reviews from Trustpilot include reports of problems with the K Health app experiencing glitches, bugs, and disconnection issues.
Reviews from Reddit | r/povertyfinance
Positive reviews from users on Reddit about K Health were mostly about the app being convenient. They appreciate the quick and easy way to get prescription medication using K Health.
Negative reviews from users on Reddit about K Health focus on the app’s interface. Users of the app said the interface is terrible and not user-friendly. They added that the application freezes frequently causing users to restart the whole process again.
Alternatives & Competitors
Other platforms that provide similarly cheap and speedy care include Doctor on Demand and Hims & Hers, both of which we included on our list of best online psychiatry options. For excellent face-to-face psychiatric care and therapy online, we suggest Talkiatry (also listed in our best-of guide). Jimini is an example of a mental health platform that is effectively incorporating AI, specifically an LLM, into its care.
Best for Psychiatric Care - Talkiatry
Price: ~ $30 copay
Insurance Accepted: Yes, exclusively
Overall, Talkiatry is better for psychiatric care. You’re guaranteed to work with a psychiatrist, whereas with K Health, you may not. Depending on your location, those psychiatrists can prescribe clinically approved controlled medications. Talkiatry also provides therapy as needed (or coordinates care with outside therapists).
In comparison, K Health is all about ease of use and access. It’s a low-cost alternative that could be a good option for people who want refills on established anxiety medication or an AI-assisted approach to general health and well-being.
Read more in our Talkiatry review.
Pros & Cons
Pros - Treats children (5+), teens, and adults
- 300+ highly vetted psychiatrists
- Can prescribe controlled medication
Cons - Only accepts in-network patients
- Therapy only offered in conjunction with psychiatry
Best for Same-day Appointments - Doctor on Demand
Price: $99 – $299 per session
Insurance Accepted: Yes
Doctor on Demand is great for virtual healthcare that covers primary care, urgent care, and mental health, just like K Health. It’s also a quick-fix solution to getting refills for SSRIs, SNRIs, and some anti-anxiety medications that still gets you face-to-face with a provider.
Our reviewer saw a prescribing physician in under five minutes to get a refill of Prozac. The platform also makes it easy to connect with a psychiatrist or a therapist, and while we wouldn’t necessarily recommend this platform for therapy, it’s great for uncomplicated, as-needed psychiatric care.
For more context, read our Doctor on Demand review.
Pros & Cons
Pros - Same-day appointments available
- The mobile app is easy to use
- Many commercial insurance plans accepted
Cons - Costly for ongoing out-of-pocket sessions
- Strict time limit for sessions
Best AI-assisted Therapy - Jimini
Price: $200 per session
Insurance Accepted: A few plans
Jimini is a newer platform (only available in 9 US states) that effectively integrates an LLM model of AI, the chatbot Sage, into care. Unlike K Health, Jimini focuses on therapy, and its providers all have 8+ years of experience. Jimini also offers continuity of care, allowing you to see the same therapist over time and build a relationship through regular sessions, direct messaging, and insights gathered from your conversations with Sage. The platform accepts several insurance plans, so it’s worth checking to see if you’re covered!
You can learn more in our full Jimini review.
Pros & Cons
Pros - Highly experienced therapists
- 24/7 AI-optimized care & support
Cons - Only operates in 9 states
- Doesn’t prescribe medication
- Cash pay is high
Why You Can Trust My Review
“I research and review mental health services with the goal of helping people find care that fits their needs, preferences, and budgets. In reviewing K Health, I looked closely at how its mental health services are delivered, what kinds of conditions it treats, and how it balances affordability with continuity of care.
From my perspective, K Health’s biggest strengths are its low cost and the convenience of text-based communication. But I see clear limitations, too; namely, that all care is delivered via messaging (with no option for video or phone calls), and there’s no guarantee that you’ll see the same provider over time.
The platform’s use of AI is a distinctive feature that could offer added value, but only if users understand when and how it’s being used. That’s an area where transparency will be important.”
History & News About K Health
Year Founded: 2016
Founded By: Ran Shaul, Allon Bloch, Israel Roth, and Adam Singolda.
CEO: Allon Bloch
Headquartered In: New York, NY
Publicly Traded: No
K Health is a New York-based company that was founded in 2016 by Allon Bloch (CEO), Ran Shaul (Chief Product Officer), Israel Roth (former Chief Technology Officer), and Adam Singolda (Board Member and CEO of Taboola). Bloch, with prior experience as co-CEO of Wix.com and CEO of Vroom, decided to start K Health after his father’s stroke highlighted the challenges of accessing reliable medical information.1, 2
Early on, K Health focused on creating a free medical app to offer personalized health information based on user input and the platform’s proprietary data model. This model was trained on millions of anonymized clinical records.3
By 2019, K Health expanded its scope to include direct-to-consumer acute care. In 2021, it started offering treatment for mild to moderate depression and anxiety, making its way into the mental health space, which was not its original intent.5 The company also launched weight loss management and a pediatric program for children ages 3 to 17; however, since then, it stopped treating kids and teens and refocused on adult care.6, 7
In 2023, K Health announced a collaboration with Cedars-Sinai, one of the most respected hospital systems in the US. The goal was to integrate K Health’s AI assistant into Cedars-Sinai’s virtual urgent care services, making the technology a first-line clinical support tool. Over the years, K Health entered into other partnerships with health systems and organizations, including the Mayo Clinic, Hackensack Meridian Health, and Hartford HealthCare.8
In 2024, a peer-reviewed study published in the Annals of Internal Medicine evaluated K Health’s AI assistant in comparison to practicing physicians using simulated clinical cases. Conducted by researchers at Cedars-Sinai and Tel Aviv University, the study found that the AI’s clinical decisions aligned with doctors in 68% of cases and were actually more accurate in 21%. These findings were presented during the American College of Physicians (ACP) Internal Medicine Meeting 2025.2
Frequently Asked Questions
What Credentials Do K Health Providers Hold?
K Health’s medical team consists of board-certified doctors and nurse practitioners. According to the company, their providers are equipped to treat a range of medical and mental health conditions, including depression and anxiety. For the most part, their providers are trained in primary care, not psychiatry.
How Am I Matched With a Provider on K Health?
K Health matches you with the first provider available that is licensed in your state within about an hour of initiating a visit. You aren’t guaranteed to meet with the same provider at future check-ins.
Can I Choose a New Provider with K Health?
K Health does not have a formal procedure for selecting a new provider. If you’d like a different provider, you can end the appointment and request to start a new one. You will then be assigned to the next available provider. Follow-up appointments to discuss medication refills are also done with the first available provider, which may or may not be with the provider you originally spoke with.
Who is Eligible for Medication with K Health?
Medication management with K Health is available to adults.
What Medications Are Available Through K Health?
K Health providers prescribe antidepressants and anti-anxiety medications. They do not prescribe any controlled medications, such as benzodiazepines or stimulants.
Where Is Medication Management Available with K Health?
Medication management with K Health is available in the continental United States. It is not currently available in Alaska or Hawaii.
How Do I Get My Medications Through K Health?
You can choose to have your medication sent to your local pharmacy or shipped to you directly for an additional charge. The cost of having your medication shipped directly is $12 a month in addition to the membership fee.
Can I use my FSA or I Funds with K Health?
You can use your FSA or HSA funds to pay for one-time visits with K Health, but you cannot use them to pay for recurring charges, like monthly subscription fees.
How Can I Cancel My Account/Subscription with K Health?
You can cancel your account by selecting “Cancel” through your profile in the app. You can also cancel by contacting K Health’s customer support team by email at [email protected]. You must do so at least 48 hours before the end of your membership term.
Does K Health Offer Refunds?
K Health may offer refunds in select cases if you are unable to receive medical services. They do not offer refunds for partially used services. All refund requests are reviewed by the Customer Operations team. You can email them at [email protected] or call 516-218-1167.
Is K Health HIPAA-Compliant?
Yes, K Health is HIPAA-compliant. For more information, you can read K Health’s Privacy Policy and K Health’s Terms of Service.
Is K Health Legit?
Yes, K Health is a legitimate platform offering medical and mental health care.
Does K Health Use AI?
Yes, K Health uses AI to provide personalized health information, assist in clinical decision-making, and support virtual care services.4
Here is how K Health uses AI:
- Symptom analysis: Its AI compares user-reported symptoms to a large dataset of anonymized medical records to suggest possible conditions and treatments.
- Clinical decision support: The AI assists doctors by offering evidence-based diagnostic suggestions and treatment options.
- Triage and care navigation: It helps determine whether users need a virtual visit, in-person care, or self-care based on the information they input.
- Continuous learning: The system improves over time by integrating feedback from real clinical outcomes.
ChoosingTherapy.com strives to provide our readers with mental health content that is accurate and actionable. We have high standards for what can be cited within our articles. Acceptable sources include government agencies, universities and colleges, scholarly journals, industry and professional associations, and other high-integrity sources of mental health journalism. Learn more by reviewing our full editorial policy.
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K Health (n.d.). About us. Retrieved from: https://khealth.com/about
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(April 4, 2025). “Researchers Find K Health’s AI Clinical Recommendations Rival Doctors’ in New Study Published in Annals of Internal Medicine.” Business Wire. https://www.businesswire.com/news/home/20250403068767/en/Researchers-Find-K-Healths-AI-Clinical-Recommendations-Rival-Doctors-in-New-Study-Published-in-Annals-of-Internal-Medicine
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Feldman, A. (April 4, 2025). “New Study Finds An AI’s Clinical Decisions Rivaled Doctors.” Forbes. https://www.forbes.com/sites/amyfeldman/2025/04/04/new-study-finds-an-ais-clinical-decisions-rivaled-doctors/
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Kule, A. (Dec. 8, 2021). “Artificial Intelligence Can Improve the Healthcare System for Good.” K Health. Klarity. https://khealth.com/blog/about-k/ai-higher-quality-healthcare/
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Lovett, L. (August 25, 2021). “K Health expands its mental health offering with Trusst acquisition.” Mobi Health News.
https://www.mobihealthnews.com/news/k-health-expands-its-mental-health-offering-trusst-acquisition
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Landi, H. (2021, January 19). K Health secures major funding, launches new virtual pediatric service. Fierce Healthcare. Retrieved from: https://www.fiercehealthcare.com/tech/k-health-secures-major-funding-launches-new-virtual-pediatric-service
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Business Wire. (2022, November 17). K Health platform now addressing weight loss to help prevent and manage multiple chronic conditions. Retrieved from: https://www.businesswire.com/news/home/20221117005212/en/K-Health-Platform-Now-Addressing-Weight-Loss-to-Help-Prevent-and-Manage-Multiple-Chronic-Conditions
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Landi, H. (Jul. 1, 2024). “Digital primary care startup K Health raises $50M in equity funding round.” Fierce Healthcare. https://www.fiercehealthcare.com/health-tech/digital-primary-care-startup-k-health-raises-50m-equity-funding-round
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Church, M. (Jan. 28, 2025). “Talkiatry Review 2025: Pros & Cons, Cost, & My Experience.” ChoosingTherapy.com. https://www.choosingtherapy.com/talkiatry-review/
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Suarez-Angelino, L. (April 16, 2025). “Doctor on Demand Review 2025: Pros & Cons, Cost, & My Experience.” ChoosingTherapy.com. https://www.choosingtherapy.com/doctor-on-demand-review/
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Adamek, E. (Feb. 18, 2025). “Jimini Health Review 2025: My Experience, Cost, & Pros & Cons.” ChoosingTherapy.com. https://www.choosingtherapy.com/jimini-review/
We regularly update the articles on ChoosingTherapy.com to ensure we continue to reflect scientific consensus on the topics we cover, to incorporate new research into our articles, and to better answer our audience’s questions. When our content undergoes a significant revision, we summarize the changes that were made and the date on which they occurred. We also record the authors and medical reviewers who contributed to previous versions of the article. Read more about our editorial policies here.
Author: Emily Adamek, B.A. (Change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Edited for clarity and accuracy; updated score from 2.5 to 3 stars after adjusting individual star ratings for Extra Features and Provider Credentials; removed all mention of pediatric care as K Health now only treats adults; added Talkiatry, Doctor on Demand, and Jimini as Alternatives; added new information to News & History section about partnerships and a recent peer-reviewed study on the effectiveness of K Health’s proprietary AI model; added new relevant sources; added FAQ, “Does K Health use AI?”
Author: Emily Guarnotta, PsyD (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Reviewed entire article and revised where necessary to improve factual accuracy (new pricing of $73 per session, added information on new offering of weight management, and new users reviews), clarity, and enhanced readability. Updated Lemonaid logo. Reformatted entire article to new visual style and layout.
Author: Emily Guarnotta, PsyD (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Added summary block and new star-rating breakdown.
Author: Emily Guarnotta, PsyD
Medical Reviewer: Benjamin Troy, MD
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