Talkiatry Review 2025: Pros & Cons, Cost, & My Experience

My Experience

When I signed up for Talkiatry, I took a 10-minute assessment to determine my eligibility, entering my insurance details. This allowed me to schedule a quick call with a care coordinator for the following day. We discussed my background, why I was seeking services, and some of my preferences for a provider. After a brief hold, the coordinator returned and apologized that there were no appointments available for over two weeks.

Despite the relatively long wait, I was excited that my insurance was in-network. When the time came, I joined my session via my cellphone. I didn’t experience any technical issues, and Talkiatry made it easy by texting me a link directly. While I was joining my session, the system asked a few questions, such as what I was hoping to achieve with psychiatry and whether I was experiencing suicidal thoughts. Right before I entered the virtual waiting room, I entered some vital signs including my height, weight, and blood pressure.

My session was scheduled for an hour, but both my provider and I felt that 45 minutes was sufficient. We discussed my background and an overview of my life up until now. We also discussed my everyday habits, diet, lifestyle, history of medication, and more. I mentioned that I didn’t want to stay on my medication forever, and she reassured me that we would work together in the long-term. When we finished, she sent my prescription (refills on an existing Sertraline dose) to my local pharmacy, and put in a referral for me to meet with a Talkiatry therapist.

No-Show Policy

Unfortunately, due to a family emergency, I had to cancel my first appointment. I was concerned because I did not know until the day before, and Talkiatry has a fairly strict no-show policy. They state that any cancellations, reschedules, or no-shows that occur within 48 hours of the scheduled appointment will incur a $100 fee. Fortunately, when I explained my situation to customer service via email, they waived the fee. All I had to do was call a provided number to reschedule.

Healow App

Talkiatry does not have its own mobile app, meaning it relies on the HIPPA-compliant Healow app. The app functions well as a patient portal where you can access your records and securely message your provider between appointments. You can expect a response within 48 hours. When getting set up on the app, you’ll enter some details about yourself, as well as a practice code that Talkiatry will send via email.

Therapy

While Talkiatry does not consider itself a therapy provider, the company does have therapists on staff, offering therapy to established psychiatry patients when their treatment plan calls for it. It has recently expanded its therapy offerings to include couples therapy, in addition to specific therapy services for seniors, children and adolescents, and for those with postpartum depression.

Existing Talkiatry patients can discuss with their current provider whether or not therapy is right for them. Since your insurance must already be in-network, Talkiatry therapy could be an excellent, affordable option.

Cost

Talkiatry’s costs vary based on your specific health insurance plan and coverage. Unlike many other online psychiatry platforms, Talkiatry does not charge a standard appointment fee, offer subscription services, or accept cash payments. Instead, they exclusively work with patients who have in-network insurance plans. Before scheduling an appointment, Talkiatry will confirm whether your insurance is accepted and provide details about any deductible, copay, or total out-of-pocket costs you may incur.

The majority of psychiatry visits cost patients $30 or less after insurance, although this depends on the details of your insurance. The best way to get a detailed estimate of your cost is to contact your insurance company directly and ask about your plan’s coverage for outpatient psychiatric services.

Insurance

Yes, Talkiatry accepts insurance. Coverage varies depending on the specific plan and state. According to a representative, Talkiatry is in-network with Aetna, Bind, Blue Cross Blue Shield, Cigna, ComPsych, Humana, Medicare, Oscar, United Healthcare, Oxford, and more. For a full list of plans, and to check whether or not yours is in-network, visit Talkiatry’s insurance page.

Who Do They Serve?

Talkiatry serves anyone ages five and up in 44 US states, as long as they have an insurance plan that’s in-network with Talkiatry. Talkiatry does not accept cash-pay patients. Disorders that Talkiatry treats include ADHD, anxiety, depression, bipolar disorder, sleep disorders, stress, burnout, and more.