Two of our experienced reviewers tried and tested Hers mental health, using their psychiatric medication services, and engaging with providers on the platform over the last two years. Hers, an online healthcare platform for women 18 years and older in the US, earned 3 stars overall during our independent review. From our experience, we found Hers does convenient medication prescribing well, but that users need to consider that they do not offer therapy or more comprehensive care.
Hers At a Glance
Cost: $49 monthly (billed as $147 quarterly)
Insurance Accepted? No
Pros & Cons of Hers
- Fast and convenient medication management service
- More affordable than competitors
- Specializes in women’s health issues
- Ability to easily change providers
- Face-to-face contact with a psychiatric provider is only available in the states that require it
- Profiles offer limited information about the medication providers
- Some features are only available on the website or app
- Does not accept health insurance
Who Is Hers Right For?
- People looking for affordable psychiatric medication maintenance care
Preview Hers
Hers mental health provides psychiatric medication for women experiencing anxiety and depression. The cost of Hers starts at $49 monthly, depending on the payment plan you desire and is available for women ages 18+ in most states in the US, except for Alaska and Arkansas. Services are quickly accessible, scheduling is easy, costs are affordable compared to other platforms, and women can receive specialized treatment for women-related issues. However, Hers provides limited information on potential providers before you schedule, there are no live psychiatry appointments, and some features are only available through the website.
Hers only offers care for women, while its sister company Hims offers care to men. Hers offers psychiatry, however it does not offer individual or couples therapy. BetterHelp is a very accessible and easy option for individual therapy, while Regain is a good alternative for those looking for couples therapy. Hers Health doesn’t accept insurance, so Talkiatry or Talkspace could be better alternatives for those looking to use insurance, depending on your coverage.
Why You Can Trust My Review
Our Hers mental health review is based on first-hand experience using their services by two of our experienced reviewers. The first reviewer – Emily – conducted a full review of everything Hers offers. Our second reviewer, Michelle, used Hers by going through the sign-up process, getting matched with a psychiatrist, trying and testing all the features, being prescribed and receiving medication, and even putting Hers’ customer service team to the test by requesting refunds and more. Over the last two years, we’ve learned a lot about Hers while also collectively testing and reviewing multiple other online psychiatry medication providers.
Based on our quantitative multi-point scoring criteria, Hers scored 3 out of 5 stars during our most recent review. Our scoring criteria measure 30+ metrics across 13 categories, ranging from quality of user experience to prescriber vetting and experience, and more.
Review our scoring criteria for online psychiatry platforms here.
Review our complete editorial policies here.
Firsthand Reviews of Hers
Below, we’ve presented a deep dive into everything Hers offers, starting with insights from our experienced reviewers. They tested the sign-up process, medication services, and even their customer service. Here are their experiences from firsthand use of the service.
Detailed Hers Review – What is Hers?
Hers is part of Hims & Hers Health, a telehealth company. Hers provides prescriptions for some medical conditions and sells over-the-counter (OTC) medications and personal care products geared toward women’s issues.
Hers is not a replacement for in-person mental health care or more comprehensive virtual care. When you take a mental health assessment through the app or internet browser, the service explains that the anxiety or depression diagnosis it gives you is not an official diagnosis. Even when a licensed provider from your state approves your prescription, you are still not given an official anxiety or depression diagnosis.
Hers is not for emergency mental health care. People experiencing severe anxiety, depression or self-harm should contact the crisis lifeline at 988, or 911 if it’s an emergency. You can also connect with a Crisis Text Line counselor by texting HOME to 741-741.
Convenient Online Medication Management
Hers offers one of the fastest ways of getting medication, which may be the right fit for some, but not a great choice for others. To get started, you simply need to fill out an intake questionnaire.
When I finished up my Hers online intake form, I was greeted an hour later with a message that my medication, which I had not taken for over a year, was in the mail on the way to me. I had not spoken to anyone about my medication history, symptoms, or my overall concerns about starting up medication again, aside from what information I provided in my intake questionnaire. I decided to go forth with the medication to see what the process was like. Afterward, I provided my shipping information and a photo of my ID. However, Hers did not charge me until a doctor approved my request, which happened the same day.
The medication reached me in a few days and I did not face any issues receiving my prescription. Hers is one of the most convenient ways of getting mental health medication, but this level of convenience would be highly dependent on the person using Hers.
Sexual Health & Other Wellness Services
Hers’ original main offering was its services for sexual health (increasing libido) and for treating hair loss. Hers also offers services and medication for weight management.
Prospective patients can use Hers to get treatment for sexual dysfunctions such as decreased libido. The system operates in basically the same way, with a few variations to the intake questionnaire. Hers also offers medications that can help with hair loss and medically-assisted weight loss. The most advertising done on their app was for hair loss medication.
How Much Does Hers Cost?
Hers treatment options cost $49 monthly and are billed at $147 every 3 months. A subscription with Hers does include medication management and check-ins, all via online messaging. Generic forms of common anxiety and depression medications are an additional cost, starting at $49 per month when you purchase a 3-month supply. When you first purchase the medication, the default at checkout is the 3-month supply for $49 per month.
In most US states, Hers does not require a virtual in person consultation with a doctor before getting a prescription, and there are no additional service fees for mental health prescriptions.
Hers does not accept insurance for any mental health services or prescriptions. You will need a valid credit or debit card to pay for transactions. You could still pay for your subscription with an FSA or HSA card, or you could request a superbill to submit for out-of-network reimbursement.
Who Does Hers Serve?
Hers specializes in serving women 18 and older in the United States experiencing depression and anxiety. Women wanting a fast, convenient, and affordable service for mental health medication may be drawn to this platform. While Hers is intended for women, the company also runs Hims, which offers the same services for men. Despite its name, Hims & Hers Health also serves members of the LGBTQ+ community.
Hers does not offer any kind of therapy services. If you’re looking for therapy with a similar convenience to Hers, then BetterHelp is a great option. For those seeking joint or couples therapy, you can look to ReGain. Hers mental health treats general psychological issues, and OCD is covered under this to a degree, but if you’re seeking a specialist to help with OCD-related symptoms, then NOCD is your best bet. Meanwhile, if you’re looking for a provider that’s covered by insurance and offers both therapy and psychiatry, then Brightside Health or Talkspace are two of the best options.
User Reviews for Hers
Across multiple sites, Hers reviews were generally positive. Many felt that the services and products offered were genuinely helpful and affordable. Major issues outlined in negative reviews mainly concerned issues with customer service, billing, and critiques of the overall care model. Much of the concerns were also from other services, not psychiatry, but the feedback was beneficial to take into consideration when looking for an online psychiatry platform.
Apple App Store | 4.6 out of 5 Stars | 4.4K Reviews
•Positive reviews of Hers comment on the easy to use interface and quick customer service from customer service staff.
•Negative reviews of Hers discuss receiving poor service from a psychiatrist, particularly noting the limited information given to them about the medication being prescribed and poor provider-patient interactions. Poor reviews also came from users expressing troubles getting reimbursements for prescriptions from Hers.
Google Play Store | 3.4 Stars out of 5 Stars | 792 Reviews
•Positive reviews of Hers include the app having a smooth interface and easy to find features, as well as users liking the fast service getting prescriptions needed
•Negative reviews of Hers include having endless intake surveys for the same service, poor communication from the providers, and unnecessary prescriptions given without communicating about symptoms, health history, and usage of the drugs.
Reviews from Trustpilot | 3.3 stars out of 5 | 1.7K Reviews
•3.7 stars out of 5
•Positive reviews of Hers include ease of finding a provider for a targeted condition, getting prescriptions in a timely manner, and learning more about prescriptions for certain conditions.
•Negative reviews of Hers include their providing prescriptions without any communication to the patients, glitches in the app interface, and poor communication with customer service representatives about reimbursements.
Reviews from Better Business Bureau | A+
- Positive reviews on BBB include users noting they have had great experiences with Hers. According to a client review, Hers provides what it advertises and supports clients whenever they need it.
- Negative reviews on BBB include reports of problems with customer support. Several clients have complained that they have not received a response to their concerns and inquiries, particularly regarding canceling their subscriptions.
Reviews from Reddit | r/Anxietyhelp, r/TheGirlSurvivalGuide
- Positive reviews on Reddit about Hers focus on how fast and convenient it is to get medications. A client stated that it only took him 1-2 days for the consultation and approval, and 6 days to receive his medication.
- Negative reviews on Reddit about Hers revolve around poor customer service. One client review stated that he was trying to cancel his subscription, but he was unable to contact any live customer service agent, resulting in an unwanted subscription charge in the client’s account.
Who May Want an Alternative to Hers?
Hers offers unique features, like medication management without needing to see a provider for an appointment. While many people may find this service appealing, some people may prefer to speak with a provider in person, over the phone, or via live video. If you are dealing with any mental health conditions other than anxiety or depression or would like to have an appointment with a psychiatric provider, then you would benefit from an alternative.
Those Seeking Comprehensive Psychiatric Care
Hers is very fast with their medication prescription. If you are looking for convenient options, Hers can be viable. However, if you’re looking to use both therapy and medication, Hers isn’t the best option. Brightside Health offers a good alternative, but Talkspace and Talkiatry are also good if your insurance is in-network with them.
People New to Mental Health Medication
Hers doesn’t provide more information on medication before prescribing it to their patients. A platform that can provide more medication support would be Brightside Health. If you’re new to medication and are looking for more comprehensive care, then Hers isn’t a good option.
Those With Mental Health Concerns That Require Specialty Care
Hers does not offer specialty care for mental health issues. General concerns can be addressed through more personalized care through Brightside Health. More specialized concerns can be better served by other providers, such as NOCD – an OCD digital mental health app. Folks suffering from eating disorders are best served by Equip Health.
People Struggling with Severe Mental Health Symptoms
We do not recommend online psychiatry to those who are suffering from severe mental health symptoms, such as suicidal ideation, hallucinations, or psychosis. Those suffering from severe mental health symptoms should seek in-person care or contact 988 – the crisis help line. Brightside Health is a great option if you are looking for care for severe mental health symptoms.
Hers Vs. Competitors
Hers could be a great option for those seeking maintenance psychiatric care, but would not be a great fit if you are seeking personalized, comprehensive care. If you’re looking for more personalized, hands-on care, then Brightside Health and Talkspace could be better alternatives. Both options offer therapy and accept insurance plans. Talkiatry can be a better medication option than Hers, but it’s only a viable option for those in-network.
Hers Vs. Brightside Health
Hers Vs. Talkspace
Hers Vs. Talkiatry
Hers Vs. Nurx
Hers Review – Our Final Verdict
Frequently Asked Questions
Are Psychiatrists Vetted on Hers?
All clinicians on Hers are licensed and accredited psychologists. Medication providers are either medical doctors or psychiatric nurse practitioners.
What is Hers Provider Matching Process?
Matching on Hers happens automatically based on your answers from the assessment and preferences you selected during the sign-up process. After, the system will designate you a provider to help you with your medication and questions.
Does Hers Prescribe Medication?
Yes, Hers is an online psychiatry platform that prescribes depression and anxiety medication, like Zoloft. Hers also offers prescriptions for hair loss, weight management, and other wellness areas.
Hers does not prescribe controlled substances, including amphetamines (such as Adderall) or benzodiazepines (such as Xanax and Valium)
How Much Does Hers Cost?
Hers treatment options start at $49 monthly and is billed every 3 months for $147. Currently, Hers does not offer any other pricing plans or options.
Can I Choose a New Therapist on Hers?
To change your medication provider or therapist through Hers, you must reach out to customer service. You can send a request through Herss’ help center, or email customer service at [email protected] or by calling 1-800-368-0038.
Can I Use My HSA/FSA for Hers?
You may be able to use your FSA or HSA for therapy, but it depends on whether Hers Mental Health meets the requirements of your flexible spending or health savings accounts. Hers recommends that you contact an accountant or tax professional to determine if you are eligible.
How Do I Cancel My Hers Subscription?
To cancel your subscription with Hers, you can email [email protected] or call 1-800-368-0038. If you would like to put a pause on your subscription without canceling, you can do so through the website or app by selecting your subscription and indicating how long you would like to pause your medication.
Does Hers Issue Refunds?
Hers does not generally offer refunds. If you have any issues with the service, you can reach out to customer support by emailing [email protected] or calling 1-800-368-0038.
Is Hers HIPAA Compliant?
Yes, Hers is a secure and HIPAA-compliant service. To learn more, see the company’s terms and conditions and privacy policy.
History & News About Hers
- Company Name: Hims & Hers Health, Inc.
- Year Founded: 2017
- Founders: Andrew Dudum, Jack Abraham, & Hilary Coles
- Publicly Traded? Yes
- Headquartered In: San Francisco, California
Hers is part of Hims & Hers Health, Inc., a telehealth platform that provides health care across all 50 U.S. states and Washington, D.C. Through the Hers platform, individuals may receive a remote diagnosis and treatment for skin care, hair care, sexual wellness, mental health, and primary care. Hers & Hers is not designed to replace your in-person healthcare providers, but rather supplement your care in cases of convenience if you don’t live near a healthcare provider or feel uncomfortable speaking in person to a healthcare professional about your mental health.
Additional Resources
To help our readers take the next step in their mental health journey, Choosing Therapy has partnered with leaders in mental health and wellness. Choosing Therapy is compensated for marketing by the companies included below.
Virtual Psychiatry
Talkiatry – Get help from a real doctor that takes your insurance. Talkiatry offers medication management and online visits with expert psychiatrists. Take the online assessment and have your first appointment in days. Free Assessment
Hims / Hers – If you’re living with anxiety or depression, finding the right medication match may make all the difference. Connect with a licensed healthcare provider in just 12 – 48 hours. Explore FDA-approved treatment options and get free shipping, if prescribed. No insurance required. Get Started
Free Prescription Discount Card
Optum Perks – Save up to 80% on most prescriptions. Optum Perks provides discounts at over 64,000 pharmacies nationwide. No memberships or costs to you, ever. It’s really that easy. Get your card and start saving. Get the discount card!
Talk Therapy
BetterHelp – Get support and guidance from a licensed therapist. BetterHelp has over 30,000 therapists who provide convenient and affordable online therapy. Take a Free Online Assessment and get matched with the right therapist for you. Take free assessment
Anxiety Newsletter
A free newsletter from Choosing Therapy for those impacted by anxiety. Get helpful tips and the latest information. Sign Up