Our experienced reviewers independently tested Hers’ medication services over the span of two years, giving it a 3-star rating. Hers was designed for adult women in the US. While it certainly excels at providing convenient prescriptions for mental and sexual health as well as hair loss, weight loss, and dermatology, it’s important to note that the platform does not offer therapy or comprehensive psychiatric care.
Editor's Notes
In our most recent evaluation, we maintain our 3 star rating. Hers is convenient for receiving non-controlled prescriptions; however, the lack of provider oversight — at least on a face-to-face level — leads us to recommend them only for people who need refills on an existing prescription.
Hers At a Glance
Cost: $49 monthly (billed as $147 quarterly)
Insurance Accepted: No
Therapy: No
Location: US
Pros & Cons of Hers
Pros - Few barriers to medication
- Free medication delivery
- Affordable cash-pay vs. competitors
- Focus on women’s health
- 24/7 provider messaging
Cons - No direct/face-to-face contact with providers
- Limited information about providers
- Limited oversight of prescription services
- Does not accept health insurance
- Does not offer therapy
- Cannot prescribe controlled medication
Preview Hers
Part of Hims & Hers Inc., Hers is a telehealth company that provides prescriptions for certain medical and mental health conditions and sells over-the-counter medications and personal care products tailored to women’s needs. Hims focuses on men’s care.
With a subscription cost of $49 monthly, billed quarterly at $147, this platform prioritizes accessibility, convenience, and discretion by providing easy, low-touch prescription services and direct-to-door delivery. Catering primarily to women in the U.S. aged 18 and older, Hers offers affordable, stigma-free mental healthcare.
Hers offers specialized treatment for a range of concerns, including anxiety, depression, skincare, hair loss, and weight loss. However, the platform provides limited information about providers before scheduling, and in most states, it does not offer live psychiatry appointments at all. Additionally, Hers does not offer therapy.
For women seeking therapy, the platform LunaJoy provides more comprehensive psychiatric and therapeutic care. Plus, it still focuses on women! Talkiatry and Talkspace are other widely used and broadly available alternatives for those who want to use their insurance for mental healthcare. If you want an alternative platform that offers cash-pay, is still convenient, but offers much more psychiatric oversight, check out Brightside Health or Sesame Care.
Detailed Review of Hers
We rated Hers 3 out of 5 stars, recognizing its convenience and affordability as attractive perks. However, drawbacks include its inability to accept insurance, the absence of therapy services, and the lack of face-to-face interactions with providers, the last of which may not suit everyone and could even be risky for certain patients with more complex needs.
Review our scoring criteria for online psychiatry platforms here.
Review our complete editorial policies here.
Convenient Online Medication Management
Getting started with Hers is very simple—just complete an intake questionnaire. It provides one of the fastest ways to access medication. However, its low-touch care model is not ideal for those who are new to medication. We recognize, though, that the lack of face-to-face interaction may be preferable to anyone whose fear of judgment is a barrier to care.
Lately, I’ve been struggling with anxiety and stress, so I decided to try Hers as a convenient way to seek treatment. Overall, my experience with Hers was positive. I began with the free mental health assessment, which took about 10 minutes to complete. The questionnaire suggested I may have moderate depression and severe anxiety, but it clarified that this was not an official diagnosis.
About an hour after completing my Hers online intake form, I received confirmation that my Sertraline prescription—despite not having taken it in over a year—was already on its way. I hadn’t spoken to anyone about my medication history, symptoms, or concerns beyond the information I provided in the intake questionnaire. While Hers didn’t charge me until a doctor approved the prescription later that same day, the process felt surprisingly fast and impersonal.
My medication arrived about three days after approval. Although I had the option to message the doctor who reviewed my case, the response I received felt generic, lacking any personalized guidance. When I asked about potential side effects and requested a conversation before starting the medication, I was simply advised to read about the symptoms first and decide for myself.
Uncomfortable with the lack of support, I reached out to customer service, explaining that I hadn’t received proper medical advice and didn’t feel confident taking the prescription. They assured me they would connect me with a clinician and mentioned that I could request a refund if I wasn’t satisfied. However, when I finally spoke with the clinician, their guidance was minimal—they recommended I stop taking the medication and suggested I do my own research.
Ultimately, after following up with customer service, I was able to secure a refund from Hers.
Sexual Health & Wellness
Hers initially focused on prescriptions for sexual health (libido support) and hair loss treatments. Today, its offerings have expanded to include services and medications for weight management, birth control, skin health, and mental health. The process remains largely the same, with slight adjustments to the intake questionnaire depending on the service.
How Much Does it Cost?
Hers costs $49 monthly, billed at $147 every three months. A subscription with Hers does include medication management, medication shipment, and check-ins via online messaging. In most US states, Hers does not require a virtual in-person consultation with a doctor before getting a prescription, and there are no additional service fees for mental health prescriptions.
Hers offers affordable birth control starting at $12 per month, without requiring insurance. By bypassing insurance companies, they aim to make access to quality birth control simpler and more convenient.
Insurance
Hers does not accept insurance for any mental health services or prescriptions. You will need a valid credit or debit card to pay for transactions. Some services, like weight loss medications, are eligible for HSA/FSA reimbursement. You could also request a superbill to submit for out-of-network reimbursement.
Who Does Hers Serve?
Hers serves women 18 and older in the US by providing access to healthcare solutions for mental health, dermatology, sexual wellness, and primary care. The platform connects users with licensed healthcare providers who can prescribe medications for anxiety, depression, acne, hair loss, and birth control needs. While Hers is intended for women, the company also runs Hims, which offers the same services for men. Hims & Hers Health also serves members of the LGBTQ+ community.
Hers does not offer any kind of therapy services. If you’re looking for convenient online therapy that accepts most major insurance plans, LunaJoy is a great option that also focuses on women. If you don’t live in a state they serve, then Brightside Health or Talkspace are good alternatives.
User Reviews
Across multiple sites, Hers’ reviews were generally positive. Many felt that the services and products were genuinely helpful and affordable. Major issues outlined in negative reviews concerned issues with customer service, billing, and critiques of the overall care model.
Apple App Store | 4.5 out of 5 Stars | 5.8K Reviews
Positive reviews of Hers comment on the easy-to-use interface and responsive customer service.
Negative reviews of Hers discuss receiving poor service from a psychiatrist, particularly noting the limited information given to them about the medication being prescribed and poor provider-patient interactions. Poor reviews also came from users expressing trouble getting reimbursements for prescriptions from Hers.
Google Play Store | 4.0 Stars out of 5 Stars | 1,035 Reviews
Positive reviews of Hers include the app having a seamless interface and easy-to-find features, as well as users liking the fast prescription services.
Negative reviews of Hers include having endless intake surveys for the same service, poor communication from the providers, and unnecessary prescriptions given without communicating about symptoms, health history, and usage of the drugs.
Reviews from Trustpilot | 3.3 stars out of 5 | 3,154 Reviews
Positive reviews of Hers include ease of finding a provider for a targeted condition, getting prescriptions promptly, and learning more about prescriptions for certain conditions.
Negative reviews of Hers include their providing prescriptions without any communication to the patients, glitches in the app interface, and poor communication with customer service representatives about reimbursements.
Reviews from Better Business Bureau | 3.78 out of 5 stars | 5,901 Reviews | A+
Positive reviews on BBB include users noting great experiences with Hers. According to a client review, Hers provides what it advertises and supports clients whenever they need it.
Negative reviews on BBB include reports of problems with customer support. Several clients have complained that they have not received a response to their concerns and inquiries, particularly regarding canceling their subscriptions.
Reviews from Reddit | r/Anxietyhelp, r/TheGirlSurvivalGuide
Positive reviews on Reddit focus on how fast and convenient it is to get medications. A client stated that it only took him 1-2 days for the consultation and approval, and 6 days to receive his medication.
Negative reviews on Reddit about Hers revolve around poor customer service. One client review stated that he was trying to cancel his subscription, but he was unable to contact any live customer service agent, resulting in an unwanted subscription charge.
Alternatives & Competitors
If you’re looking for more personalized, hands-on care, Brightside Health and Talkspace could be better alternatives. Both options offer therapy, medication management, and accept insurance plans. For more medical oversight but a still easy-to-use cash-pay prescription service, try Sesame Care. They offer ongoing medication management for $79 monthly. Although available in fewer states, LunaJoy is a great female-focused platform if you’re looking for more tailored care.
Most Comprehensive - Brightside Health
Price: $95 – $349 monthly
Insurance Accepted: Yes
Therapy: Yes
Brightside is a telehealth platform specializing in mental health care, offering therapy, medication management, or a combination of both for conditions like anxiety and depression. Unlike Hers, with low-touch care and little oversight from providers, Brightside offers personalized psychiatric care with frequent provider check-ins.
Learn more in our full Brightside Health review.
Pros & Cons
Pros - Accepts many insurance plans
- Excellent, hands-on care from providers
Cons - Customer service can be slow
- Treats teens in limited states
Most Convenient Ongoing Care - Talkspace
Price: $276 – $436 monthly
Insurance Accepted? Yes
Therapy? Yes
Talkspace offers convenient access to licensed therapists and psychiatrists through an ongoing subscription service. While both Hers and Talkspace provide subscription-based care, Talkspace stands out with its broader range of options, allowing users to connect with a therapist, psychiatrist, or both through live video, phone, and messaging. This flexibility provides more tailored support for those seeking different forms of care.
Check out our Talkspace review for additional information.
Pros & Cons
Pros - Accepts many insurances
- Also offers therapy
Cons - Not much control over initial therapist choice
- Fewer psychiatrists than therapists
Best For Insurance - Talkiatry
Price: ~ $30 copay with insurance
Insurance Accepted? Yes
Therapy: For existing patients
Talkiatry is a psychiatry-focused telehealth platform that exclusively accepts insurance, making it a strong option for those within its network seeking comprehensive, personalized mental health care. Unlike Hers, which offers cash-pay options for maintenance psychiatric care, Talkiatry provides in-depth evaluations and tailored treatment plans through board-certified psychiatrists.
Read our full Talkiatry review.
Pros & Cons
Pros - Very affordable if you’re in-network
- Provides in-depth, comprehensive care
Cons - No cash-pay options
- Therapy for existing patients only
Best Alternative For Women - LunaJoy
Price: $125 – $240 per appointment
Insurance Accepted? Yes
Therapy? Yes
LunaJoy could be an excellent alternative to Hers for women seeking virtual mental healthcare, especially those looking for a comprehensive, women-focused approach. Specializing in therapy, psychiatry, and wellness services, LunaJoy offers medication management, group therapy, wellness coaching, and more.
Read our LunaJoy review.
Pros & Cons
Pros - Focus on women’s health
- Accept many insurance plans
Cons - Only available in 13 states
Why You Can Trust My Review
“Our team took the time to test Hers’ sign-up process, medication services, and customer support, and we rated it 3 out of 5 stars. While we appreciate the convenience and stigma-free approach that Hers offers—something that can be valuable for those seeking discreet care—we found that its low-touch model didn’t quite meet all of our expectations.
The streamlined process that Hers offers can be appealing to many, especially those who prefer to handle things remotely. However, this same model left us with some concerns, particularly regarding the lack of personalized interaction. Without more hands-on support, there’s a greater chance for issues to arise or for users to feel less connected to their care. We believe in healthcare that balances convenience with thorough, human-centered support, and Hers’ approach leaves some room for improvement.”
History & News About Hers
- Company Name: Hims & Hers Health, Inc.
- Year Founded: 2017
- Founders: Andrew Dudum, Jack Abraham, & Hilary Coles
- Publicly Traded? Yes
- Headquartered In: San Francisco, California
Hims & Hers began as Hims Inc., founded in 2017 by Andrew Dudum, Jack Abraham, and Hilary Coles. Initially, its focus was on men’s health products like ED medication and hair treatments. In 2020, it rebranded as Hims & Hers, expanding to women’s health. Despite its growth, the company has faced criticism for its marketing practices and prescription practices.1, 2
Hims & Hers went public in 2021 through a SPAC merger with Oaktree Acquisition Corp., valuing it at almost $2 billion. That year, it acquired acne treatment startup Apostrophe to increase its dermatology offerings and briefly expanded into therapy services before pulling back.3
Between 2022 and 2024, the company grew its weight loss and metabolic health services, offering GLP-1 medications like Ozempic and Wegovy. However, in early 2025, the FDA ended the semaglutide shortage, limiting access to compounded versions—leading to a stock decline and scaled-back prescriptions.4
In October 2024, Dr. Jessica Shepherd became Hers’ first Chief Medical Officer. By March 2025, Hims & Hers shut down Apostrophe, integrating its dermatology services. It also acquired a California-based peptide facility to strengthen its supply chain and Trybe Labs, an at-home lab testing company, aligning with its push for personalized healthcare and AI innovations.5, 6, 7
Frequently Asked Questions
Is Hers Legit?
Yes, Hers is a legitimate wellness platform that can prescribe non-controlled medication.
Are Psychiatrists Vetted on Hers?
All clinicians on Hers possess valid licenses to practice medicine in the US and have obtained board certification in various specialized fields, including family medicine, internal medicine, psychiatry, and more.
What is Hers Provider Matching Process?
Matching on Hers happens automatically based on your answers from the assessment and preferences you selected during the sign-up process.
Does Hers Prescribe Medication?
Yes, Hers is an online psychiatry platform that prescribes depression and anxiety medication, including SSRIs like Escitalopram (Lexapro®) and Sertraline (Zoloft®). Hers also offers prescriptions for hair loss, weight management (e.g., Metformin and compounded GLP-1s), sexual wellness, and skin care.
Note that Hers does not prescribe controlled substances, including amphetamines (such as Adderall) or benzodiazepines (such as Xanax and Valium)
How Much Does Hers Cost?
Treatment with Hers costs $49 monthly, billed every three months at $147.
Can I Choose a New Therapist on Hers?
To change your medication provider or therapist through Hers, you must reach out to customer service. You can send a request through Herss’ help center, or email customer service at [email protected] or by calling 1-800-368-0038.
Can I Use My HSA/FSA for Hers?
You may be able to use your FSA or HSA for therapy, but it depends on whether Hers Mental Health meets the requirements of your flexible spending or health savings accounts. Hers recommends that you contact an accountant or tax professional to determine if you are eligible.
How Do I Cancel My Hers Subscription?
To cancel your subscription with Hers, you can email [email protected] or call 1-800-368-0038. If you would like to put a pause on your subscription without canceling, you can do so through the website or app by selecting your subscription and indicating how long you would like to pause your medication.
Does Hers Issue Refunds?
Hers does not generally offer refunds. If you have any issues with the service, you can reach out to customer support by emailing [email protected] or calling 1-800-368-0038.
Is Hers HIPAA Compliant?
Yes, Hers is a secure and HIPAA-compliant service. To learn more, see the company’s terms and conditions and privacy policy.
ChoosingTherapy.com strives to provide our readers with mental health content that is accurate and actionable. We have high standards for what can be cited within our articles. Acceptable sources include government agencies, universities and colleges, scholarly journals, industry and professional associations, and other high-integrity sources of mental health journalism. Learn more by reviewing our full editorial policy.
-
Brown, K., De Vynck, G. (2020, October 20). Hims built a $1.6 billion online empire by pushing prescriptions. Bloomberg.com. Retrieved from: https://www.bloomberg.com/news/features/2020-10-30/how-hims-built-an-online-prescription-drug-empire-on-outdated-oversight
-
Khazan, O. (2019, June 6). You can buy prescription drugs without seeing a doctor. The Atlantic. Retrieved from: https://www.theatlantic.com/health/archive/2019/06/hers-online-medicine/591121/
-
Torrence, R. (March 7, 2025). Hims and Hers Bought a Skincare Startup for $190 Million 4 Years Ago. Today it Shut it Down. https://www.businessinsider.com/hims-and-hers-shut-down-dermatology-business-apostrophe-2025-3
-
Reader, R. (2021, July 1). Hims & Hers’ latest telehealth offering: online therapy sessions. Fast Company. Retrieved from: https://www.fastcompany.com/90651750/hims-and-hers-teletherapy
-
(Oct. 2024) Hims & Hers names Dr. Jessica Shepherd as Chief Medical Officer of Hers. BusinessWire. Retrieved from: https://finance.yahoo.com/news/hims-hers-names-dr-jessica-130000056.html
-
Senha, S.K., (Feb. 2025). Hims & Hers warns it may stop selling compounded weight-loss drugs. Reuters.
https://www.reuters.com/business/healthcare-pharmaceuticals/hims-hers-warns-its-supply-compounded-weight-loss-drugs-could-be-constrained-2025-02-24/ -
(Feb. 2025). Hims & Hers expands capabilities to ultimately include affordable at-home testing for subscribers. Hims & Hers. https://news.hims.com/newsroom/hims-hers-acquires-at-home-lab-testing-facility-expanding-capabilities-to-ultimately-deliver-integrated-offerings-that-include-at-cost-whole-body-testing-personalized-care-for-subscribers
-
(N.d.) Hers. How it Works. Retrieved from: https://www.forhers.com/how-it-works
We regularly update the articles on ChoosingTherapy.com to ensure we continue to reflect scientific consensus on the topics we cover, to incorporate new research into our articles, and to better answer our audience’s questions. When our content undergoes a significant revision, we summarize the changes that were made and the date on which they occurred. We also record the authors and medical reviewers who contributed to previous versions of the article. Read more about our editorial policies here.
Author: Emily Adamek (Change)
Medical Reviewer: Kristen Fuller, MD (No change)
Primary Changes: Fact-checked and edited for readability; added details about weight loss and birth control with Hers; added more information to History & News section; updated data in User Reviews and Sources.
Author: Michelle Liu, MPH (No change)
Medical Reviewer: Kristen Fuller, MD (No change)
Primary Changes: Fact-checked all information; updated where necessary to improve factual accuracy and readability; updated formatting.
Author: Michelle Liu, MPH (No change)
Medical Reviewer: Kristen Fuller, MD (No change)
Primary Changes: Reviewed entire article and revised where necessary to improve factual accuracy, clarity, and enhanced readability. Updated Hers mental health pricing to reflect new pricing information provided by Hims ($49 monthly, billed quarterly).
Author: Michelle Liu, MPH (No change)
Medical Reviewer: Kristen Fuller, MD (No change)
Primary Changes: Added Nurx as a recommended alternative to Hers mental health.
Author: Michelle Liu, MPH
Medical Reviewer: Kristen Fuller, MD
Primary Changes: Reassessment of Hers and firsthand person impressions added; Added new FAQ; Fact-checked cost and offerings; updated style throughout. All new content was written by Michelle Liu, MPH, and medically reviewed by Kristen Fuller, MD.
Your Voice Matters
Leave your own reviews!
Have you used an online therapy company? Have you tried an online psychiatry service? Do you use a meditation or mindfulness app? We’d love to hear about your experience!
We want to hear about the companies you love and the companies you wish you never used.
Leave your feedback for our editors.
Share your feedback on this article with ChoosingTherapy.com’s editors. If there’s something we missed or something we could improve on, we’d love to hear it.
Our writers and editors love compliments, too. :)
