Two of our experienced reviewers tried and tested Hers mental health, using their psychiatric medication services, and engaging with providers on the platform over the last two years. Hers, an online healthcare platform for women 18 years and older in the US, earned 3 stars overall during our independent review. From our experience, we found Hers does convenient medication prescribing well, but that users need to consider that they do not offer therapy or more comprehensive care.
Hers At a Glance
Cost: $49 monthly (billed as $147 quarterly)
Insurance Accepted? No
Pros & Cons of Hers
Pros - Fast and convenient medication management service
- More affordable than competitors
- Specializes in women’s health issues
- Ability to easily change providers
Cons - Face-to-face contact with a psychiatric provider is only available in the states that require it
- Profiles offer limited information about the medication providers
- Some features are only available on the website or app
- Does not accept health insurance
Preview Hers
Hers mental health provides psychiatric medication for women experiencing anxiety and depression. The cost of Hers starts at $49 monthly, depending on the payment plan you desire and is available for women ages 18+ in most states in the US, except for Alaska and Arkansas. Services are quickly accessible, scheduling is easy, costs are affordable compared to other platforms, and women can receive specialized treatment for women-related issues. However, Hers provides limited information on potential providers before you schedule, there are no live psychiatry appointments, and some features are only available through the website.
Hers only offers care for women, while its sister company Hims offers care to men. Hers offers psychiatry, however it does not offer individual or couples therapy. BetterHelp is a very accessible and easy option for individual therapy, while Regain is a good alternative for those looking for couples therapy. Hers Health doesn’t accept insurance, so Talkiatry or Talkspace could be better alternatives for those looking to use insurance, depending on your coverage.
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Review our scoring criteria for online psychiatry platforms here.
Review our complete editorial policies here.
Firsthand Reviews of Hers
Below, we’ve presented a deep dive into everything Hers offers, starting with insights from our experienced reviewers. They tested the sign-up process, medication services, and even their customer service. Here are their experiences from firsthand use of the service.
Michelle Liu, MPH
Detailed Hers Review – What is Hers?
Hers is part of Hims & Hers Health, a telehealth company. Hers provides prescriptions for some medical conditions and sells over-the-counter (OTC) medications and personal care products geared toward women’s issues.
Hers is not a replacement for in-person mental health care or more comprehensive virtual care. When you take a mental health assessment through the app or internet browser, the service explains that the anxiety or depression diagnosis it gives you is not an official diagnosis. Even when a licensed provider from your state approves your prescription, you are still not given an official anxiety or depression diagnosis.
Hers is not for emergency mental health care. People experiencing severe anxiety, depression or self-harm should contact the crisis lifeline at 988, or 911 if it’s an emergency. You can also connect with a Crisis Text Line counselor by texting HOME to 741-741.
Convenient Online Medication Management
Hers offers one of the fastest ways of getting medication, which may be the right fit for some, but not a great choice for others. To get started, you simply need to fill out an intake questionnaire.
When I finished up my Hers online intake form, I was greeted an hour later with a message that my medication, which I had not taken for over a year, was in the mail on the way to me. I had not spoken to anyone about my medication history, symptoms, or my overall concerns about starting up medication again, aside from what information I provided in my intake questionnaire. I decided to go forth with the medication to see what the process was like. Afterward, I provided my shipping information and a photo of my ID. However, Hers did not charge me until a doctor approved my request, which happened the same day.
The medication reached me in a few days and I did not face any issues receiving my prescription. Hers is one of the most convenient ways of getting mental health medication, but this level of convenience would be highly dependent on the person using Hers.
Sexual Health & Other Wellness Services
Hers’ original main offering was its services for sexual health (increasing libido) and for treating hair loss. Hers also offers services and medication for weight management.
Prospective patients can use Hers to get treatment for sexual dysfunctions such as decreased libido. The system operates in basically the same way, with a few variations to the intake questionnaire. Hers also offers medications that can help with hair loss and medically-assisted weight loss. The most advertising done on their app was for hair loss medication.
How Much Does Hers Cost?
Hers treatment options cost $49 monthly and are billed at $147 every 3 months. A subscription with Hers does include medication management and check-ins, all via online messaging. Generic forms of common anxiety and depression medications are an additional cost, starting at $49 per month when you purchase a 3-month supply. When you first purchase the medication, the default at checkout is the 3-month supply for $49 per month.
In most US states, Hers does not require a virtual in person consultation with a doctor before getting a prescription, and there are no additional service fees for mental health prescriptions.
Hers does not accept insurance for any mental health services or prescriptions. You will need a valid credit or debit card to pay for transactions. You could still pay for your subscription with an FSA or HSA card, or you could request a superbill to submit for out-of-network reimbursement.
Who Does Hers Serve?
Hers specializes in serving women 18 and older in the United States experiencing depression and anxiety. Women wanting a fast, convenient, and affordable service for mental health medication may be drawn to this platform. While Hers is intended for women, the company also runs Hims, which offers the same services for men. Despite its name, Hims & Hers Health also serves members of the LGBTQ+ community.
Hers does not offer any kind of therapy services. If you’re looking for therapy with a similar convenience to Hers, then BetterHelp is a great option. For those seeking joint or couples therapy, you can look to ReGain. Hers mental health treats general psychological issues, and OCD is covered under this to a degree, but if you’re seeking a specialist to help with OCD-related symptoms, then NOCD is your best bet. Meanwhile, if you’re looking for a provider that’s covered by insurance and offers both therapy and psychiatry, then Brightside Health or Talkspace are two of the best options.
User Reviews for Hers
Across multiple sites, Hers reviews were generally positive. Many felt that the services and products offered were genuinely helpful and affordable. Major issues outlined in negative reviews mainly concerned issues with customer service, billing, and critiques of the overall care model. Much of the concerns were also from other services, not psychiatry, but the feedback was beneficial to take into consideration when looking for an online psychiatry platform.
Apple App Store | 4.6 out of 5 Stars | 4.4K Reviews
•Positive reviews of Hers comment on the easy to use interface and quick customer service from customer service staff.
•Negative reviews of Hers discuss receiving poor service from a psychiatrist, particularly noting the limited information given to them about the medication being prescribed and poor provider-patient interactions. Poor reviews also came from users expressing troubles getting reimbursements for prescriptions from Hers.
Google Play Store | 3.4 Stars out of 5 Stars | 792 Reviews
•Positive reviews of Hers include the app having a smooth interface and easy to find features, as well as users liking the fast service getting prescriptions needed
•Negative reviews of Hers include having endless intake surveys for the same service, poor communication from the providers, and unnecessary prescriptions given without communicating about symptoms, health history, and usage of the drugs.
Reviews from Trustpilot | 3.3 stars out of 5 | 1.7K Reviews
•3.7 stars out of 5
•Positive reviews of Hers include ease of finding a provider for a targeted condition, getting prescriptions in a timely manner, and learning more about prescriptions for certain conditions.
•Negative reviews of Hers include their providing prescriptions without any communication to the patients, glitches in the app interface, and poor communication with customer service representatives about reimbursements.
Reviews from Better Business Bureau | A+
- Positive reviews on BBB include users noting they have had great experiences with Hers. According to a client review, Hers provides what it advertises and supports clients whenever they need it.
- Negative reviews on BBB include reports of problems with customer support. Several clients have complained that they have not received a response to their concerns and inquiries, particularly regarding canceling their subscriptions.
Reviews from Reddit | r/Anxietyhelp, r/TheGirlSurvivalGuide
- Positive reviews on Reddit about Hers focus on how fast and convenient it is to get medications. A client stated that it only took him 1-2 days for the consultation and approval, and 6 days to receive his medication.
- Negative reviews on Reddit about Hers revolve around poor customer service. One client review stated that he was trying to cancel his subscription, but he was unable to contact any live customer service agent, resulting in an unwanted subscription charge in the client’s account.
Who May Want an Alternative to Hers?
Hers offers unique features, like medication management without needing to see a provider for an appointment. While many people may find this service appealing, some people may prefer to speak with a provider in person, over the phone, or via live video. If you are dealing with any mental health conditions other than anxiety or depression or would like to have an appointment with a psychiatric provider, then you would benefit from an alternative.
Those Seeking Comprehensive Psychiatric Care
Hers is very fast with their medication prescription. If you are looking for convenient options, Hers can be viable. However, if you’re looking to use both therapy and medication, Hers isn’t the best option. Brightside Health offers a good alternative, but Talkspace and Talkiatry are also good if your insurance is in-network with them.
People New to Mental Health Medication
Hers doesn’t provide more information on medication before prescribing it to their patients. A platform that can provide more medication support would be Brightside Health. If you’re new to medication and are looking for more comprehensive care, then Hers isn’t a good option.
Those With Mental Health Concerns That Require Specialty Care
Hers does not offer specialty care for mental health issues. General concerns can be addressed through more personalized care through Brightside Health. More specialized concerns can be better served by other providers, such as NOCD – an OCD digital mental health app. Folks suffering from eating disorders are best served by Equip Health.
People Struggling with Severe Mental Health Symptoms
We do not recommend online psychiatry to those who are suffering from severe mental health symptoms, such as suicidal ideation, hallucinations, or psychosis. Those suffering from severe mental health symptoms should seek in-person care or contact 988 – the crisis help line. Brightside Health is a great option if you are looking for care for severe mental health symptoms.
Hers Vs. Competitors
Hers could be a great option for those seeking maintenance psychiatric care, but would not be a great fit if you are seeking personalized, comprehensive care. If you’re looking for more personalized, hands-on care, then Brightside Health and Talkspace could be better alternatives. Both options offer therapy and accept insurance plans. Talkiatry can be a better medication option than Hers, but it’s only a viable option for those in-network.
Price:$49 monthly (billed as $147 quarterly)
Insurance Accepted? No
-
Very convenient -
Relatively affordable for cash-pay psychiatry
-
Live sessions with a provider are not guaranteed -
Care is very hands-off, with minimal oversight from a psychiatrist
Price: $95 – $350 monthly
Insurance Accepted? Yes
-
Accepts many insurance plans -
Excellent, hands-on care from providers
-
Not as convenient as Hers -
Cash-pay is more expensive than competitors overall than Hers
Price: Initial session $299, follow-ups $175
Insurance Accepted? Yes
-
Accepts many insurances -
Also offers therapy
-
Psychiatry is very expensive without insurance -
Fewer psychiatrists on platform than therapists
Price: In-Network Only
Insurance Accepted? Yes
-
Very affordable if you’re in-network -
Treatment plans are in-depth and comprehensive
-
You can only use Talkiatry if you have an in-network insurance plan -
No set cost; copays will vary based on your location and other factors
Cost: $59 initially, then $69 monthly, plus ~$25 monthly for medicine
Insurance Accepted? No, for sessions; Yes, for medicine
-
Convenient and accessible -
Asynchronous appointments are available
-
Care is not comprehensive and lacks detail -
Does not offer therapy
Hers Vs. Brightside Health
Hers Vs. Talkspace
Hers Vs. Talkiatry
Hers Vs. Nurx
Hers Review – Our Final Verdict
Hers is an online platform for women that provides care and prescriptions for anxiety, depression, birth control, and more. Hers also offers consultations and treatment for some primary care conditions along with products for skin care, and hair loss, and non-prescription supplements to address several concerns.
Hers seems to be a good platform for helping individuals with mild anxiety or depression interested in starting treatment. However, it would not be ideal for those seeking diagnostics, someone with severe symptoms, or in an emergency crisis. I would not recommend Hers, despite its ease of use and accessibility to receive prescriptions.
Other online psychiatry services such as Brightside Health or Talkiatry offer more comprehensive treatment, with some only being marginally more expensive than Hers cash-pay.
Frequently Asked Questions
Are Psychiatrists Vetted on Hers?
All clinicians on Hers are licensed and accredited psychologists. Medication providers are either medical doctors or psychiatric nurse practitioners.
What is Hers Provider Matching Process?
Matching on Hers happens automatically based on your answers from the assessment and preferences you selected during the sign-up process. After, the system will designate you a provider to help you with your medication and questions.
Does Hers Prescribe Medication?
Yes, Hers is an online psychiatry platform that prescribes depression and anxiety medication, like Zoloft. Hers also offers prescriptions for hair loss, weight management, and other wellness areas.
Hers does not prescribe controlled substances, including amphetamines (such as Adderall) or benzodiazepines (such as Xanax and Valium)
How Much Does Hers Cost?
Hers treatment options start at $49 monthly and is billed every 3 months for $147. Currently, Hers does not offer any other pricing plans or options.
Can I Choose a New Therapist on Hers?
To change your medication provider or therapist through Hers, you must reach out to customer service. You can send a request through Herss’ help center, or email customer service at [email protected] or by calling 1-800-368-0038.
Can I Use My HSA/FSA for Hers?
You may be able to use your FSA or HSA for therapy, but it depends on whether Hers Mental Health meets the requirements of your flexible spending or health savings accounts. Hers recommends that you contact an accountant or tax professional to determine if you are eligible.
How Do I Cancel My Hers Subscription?
To cancel your subscription with Hers, you can email [email protected] or call 1-800-368-0038. If you would like to put a pause on your subscription without canceling, you can do so through the website or app by selecting your subscription and indicating how long you would like to pause your medication.
Does Hers Issue Refunds?
Hers does not generally offer refunds. If you have any issues with the service, you can reach out to customer support by emailing [email protected] or calling 1-800-368-0038.
Is Hers HIPAA Compliant?
Yes, Hers is a secure and HIPAA-compliant service. To learn more, see the company’s terms and conditions and privacy policy.
History & News About Hers
- Company Name: Hims & Hers Health, Inc.
- Year Founded: 2017
- Founders: Andrew Dudum, Jack Abraham, & Hilary Coles
- Publicly Traded? Yes
- Headquartered In: San Francisco, California
Hers is part of Hims & Hers Health, Inc., a telehealth platform that provides health care across all 50 U.S. states and Washington, D.C. Through the Hers platform, individuals may receive a remote diagnosis and treatment for skin care, hair care, sexual wellness, mental health, and primary care. Hers & Hers is not designed to replace your in-person healthcare providers, but rather supplement your care in cases of convenience if you don’t live near a healthcare provider or feel uncomfortable speaking in person to a healthcare professional about your mental health.
We regularly update the articles on ChoosingTherapy.com to ensure we continue to reflect scientific consensus on the topics we cover, to incorporate new research into our articles, and to better answer our audience’s questions. When our content undergoes a significant revision, we summarize the changes that were made and the date on which they occurred. We also record the authors and medical reviewers who contributed to previous versions of the article. Read more about our editorial policies here.
Author: Michelle Liu, MPH (No change)
Medical Reviewer: Kristen Fuller, MD (No change)
Primary Changes: Reviewed entire article and revised where necessary to improve factual accuracy, clarity, and enhanced readability. Updated Hers mental health pricing to reflect new pricing information provided by Hims ($49 monthly, billed quarterly).
Author: Michelle Liu, MPH (No change)
Medical Reviewer: Kristen Fuller, MD (No change)
Primary Changes: Added Nurx as a recommended alternative to Hers mental health.
Author: Michelle Liu, MPH
Medical Reviewer: Kristen Fuller, MD
Primary Changes: Reassessment of Hers and firsthand person impressions added; Added new FAQ; Fact-checked cost and offerings; updated style throughout. All new content was written by Michelle Liu, MPH, and medically reviewed by Kristen Fuller, MD.
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