Noterro vs Jane App: Cost, Telehealth and Insurance Billing

• Choose Noterro for a hands-on solo or small clinic where price is the priority. Its plans cost $33, $55, and $77 a month, compared with Jane’s $54, $79, and $99. Additional practitioners cost $13.20 to $27.50, compared with $35 to $40 for a full-time practitioner on Jane. Annual billing takes another 15% off Noterro’s prices.
• Choose Jane for its counseling and therapy features. One-to-one video, secure client messaging, treatment plans, and outcome measures come with every plan. Noterro has no built-in video and lists no client messaging feature on any plan.
• Noterro offers a 14-day trial without a credit card and a full refund within 14 days of the first purchase. Cancellation is handled in settings. Jane offers demos instead of a free trial, starts billing in the signup month, and generally does not offer refunds.

Noterro has lower subscription prices and full-time practitioner fees than Jane. Both are browser-based Canadian platforms that handle scheduling, online booking, chart notes, intake forms, invoices, and card payments.

Their focus differs. Massage therapists make up 56% to 73% of Noterro’s reviewer base, and the company also serves chiropractors, physiotherapists, and osteopaths. Jane markets directly to psychologists, social workers, and counselors. Jane includes video sessions, while Noterro requires an outside service such as Zoom or Google Meet.

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How do Noterro and Jane App compare?

Pricing and feature details below come from the companies’ pricing, terms, and support pages, checked on September 22, 2026. Prices are in US dollars. Both companies list the same numerical amounts in Canadian dollars for Canadian clinics.

Prices are monthly unless noted. Annual plan prices show the equivalent monthly cost.

When should you choose Noterro?

Noterro’s lower subscription and practitioner fees suit hands-on practices that do not need built-in video. Its 14-day trial also makes it possible to test the software without a credit card.

Lower subscription and practitioner costs

• Core costs $21 less than Jane Balance and has no appointment cap. Balance allows 20 appointments a month, then automatically moves the account to the $79 Practice plan.
• Additional practitioners cost $13.20 on Core, $22 on Plus, or $27.50 on Max. Jane charges $35 or $40 for a full-time practitioner. Noterro does not distinguish between full-time and part-time staff.
• Annual billing reduces Noterro’s plan and practitioner fees by 15%. Jane offers neither annual billing nor an annual discount.

Trials, discounts, and mobile practice tools

• The 14-day trial includes every feature except File Uploads, with no credit card required.
• Cancellation is handled in settings, and notes remain readable afterward. Noterro also offers a full refund within 14 days of the first purchase.
• Noterro GO supports practitioners who work outside a clinic. Available on Plus and Max, it adds service areas, geo-fenced booking, route and agenda views, and driving directions through CarPlay or Android Auto.
• Association members and new graduates may qualify for discounts. Members of 20 listed associations, including ABMP, FSMTA, RMTAO, and NHPC, receive $10 off the base price. Practitioners who graduated within the past 12 months can extend the trial to six months.

When should you choose Jane?

Jane includes video, secure messaging, treatment plans, and outcome measures on every plan. Its subscription prices are higher, but it offers integrated US claims handling and more direct-billing connections in Canada.

Video and client communication

• One-to-one telehealth comes with every plan at no extra charge, with no separate video session cap. Noterro requires an outside service, such as Zoom or Google Meet, with links added to appointment emails.
• Secure client messaging is included on every Jane plan. Noterro’s one-way SMS reminders do not accept replies, and its help center says SMS cannot be used to message patients.
• Couples, family, and group video sessions are available through the $15 monthly Group Telehealth add-on per practitioner. It supports up to 12 related clients or 15 unrelated participants.

Insurance, clinic management, and running costs

• US electronic billing includes eligibility checks, primary and secondary claims, and ERA payment posting through Jane’s $20 add-on and a separate Claim.MD account. Noterro records and prints claims but does not receive electronic remittances.
• Canadian direct billing extends beyond TELUS eClaims to Teleplan and Pacific Blue Cross PROVIDERnet. Noterro integrates with TELUS eClaims only.
• Room and equipment scheduling comes with the $99 Thrive plan, along with self check-in, automated waitlists, and packages. Noterro lists room booking on its roadmap without a release date.
• Online card processing costs 2.85% + 25 cents through Jane Payments, compared with 3.5% + 10 cents through Square. On $5,000 a month across 40 transactions, Jane saves about $27.
• Unlimited AI notes cost $15 a month per practitioner with Jane’s AI Scribe. At Noterro’s standard rate of $0.16 per recorded minute, recording more than about 94 minutes costs more than Jane’s flat fee.

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How much does each platform cost?

Noterro’s published plans cost $33 for Core, $55 for Plus, and $77 for Max, each including one practitioner. Annual billing takes 15% off. Jane charges $54 for Balance, $79 for Practice, and $99 for Thrive, with monthly billing only.

Comparing base prices across the three tiers, Noterro costs $21 to $24 less a month. Paying annually increases that monthly difference to $25.95 to $33.55.

Solo practice costs

A solo cash-pay practitioner who needs only email reminders pays $33 on Noterro Core. Jane costs $54 on Balance or $79 on Practice once bookings exceed 20 a month. Noterro is $21 cheaper below that cap and $46 cheaper above it.

Adding text reminders and file storage means paying $55 for Noterro Plus or $79 for Jane Practice. For a solo counselor using video and AI notes, Jane Practice with Scribe costs $94. Noterro Plus costs $55, plus about $16 in Scribe credits for 100 recorded minutes and a separate video subscription. A paid video tool narrows that price difference.

Group practice costs

An owner with two full-time colleagues pays $59.40 a month on Noterro Core, $99 on Plus, or $132 on Max. The same group pays $149 on Jane Practice or $179 on Thrive.

If both colleagues book fewer than 24 hours a week, Jane’s part-time rates bring Practice down to $114. That remains above Noterro Plus at $99. Both companies include unlimited admin staff at no charge on every plan.

Price changes and notice periods

Noterro raised every plan and practitioner fee by 10% on August 12, 2025, when it introduced the annual discount. ¹ It retired legacy plans on April 28, 2026, moving those clinics to current tiers at their next renewal. ²

Jane’s Balance plan rose from $39 to $54 between July and September 2025. Practice and Thrive prices have held since April 2024. Noterro’s terms promise 30 days’ written notice before a price change. ³ Jane’s terms set no notice period.

How do video calls and client messaging compare?

Noterro’s video and messaging limits

Noterro has no built-in video conferencing or Zoom integration. Its help center recommends using an outside platform and coordinating virtual appointments with patients. ⁴ Clinics can paste a meeting link into appointment email templates, using a separate redirect for each practitioner with their own video room. Noterro’s own comparison page directs clinics that want integrated telehealth to Jane.

As of September 22, 2026, Noterro’s psychotherapy page advertises treatment-planning modules, secure communication platforms, and teletherapy support. Its help center, however, states that video is not built in and SMS reminders are one-way. Clients cannot reply or tap to confirm, and clinics cannot use SMS for individual or mass messages.

Jane’s built-in video

Jane includes one-to-one video on every plan at no extra charge. There is no separate video session cap, although Balance has an overall limit of 20 appointments a month. Clients join through a browser or the Jane for Clients app. The $15 monthly Group Telehealth add-on per practitioner supports couples, family, and group sessions, plus blurred backgrounds.

Charting and counseling tools

Every Jane plan includes intake forms, custom charting templates, outcome measure surveys, treatment plans, and secure messaging. US behavioral health practices can add a separate psychotherapy notes area with the same $15 add-on.

Noterro’s charting focuses on hands-on care, with body charts, orthopedic assessment, drawing on anatomical diagrams, and predictive charting. Notes have no dedicated ICD code field and do not support file attachments on the note itself. Our Jane App review covers its counseling features in more detail.

How does insurance billing work in the US and Canada?

Cash-pay practices that provide superbills can use either platform. Noterro adds superbills and insurance codes on Plus at $55. Jane includes superbills and CMS-1500 forms on every plan, including Balance at $54.

US electronic claims

Noterro’s $77 Max plan includes electronic claims, CMS-1500 autofill, and clearinghouse compatibility, but submissions require additional steps. Availity requires a paid Availity Essentials Pro account with FTP credentials, whose cost Noterro does not list. Office Ally and Trizetto require downloading an EDI file and uploading it to their portals. ⁵ Electronic remittances are not supported, so insurer payments must be recorded manually.

Jane’s insurance add-on costs $20 a month on Practice or Thrive, plus $5 for each additional full-time practitioner. Claims go through a separately billed Claim.MD account, with a 10% subscription discount for Jane users. This includes eligibility checks before appointments, primary and secondary claims, and ERAs posted against invoices. ⁶

For a solo US practitioner filing claims, the estimated monthly total is about $126 on Jane, compared with $77 plus the separate Availity account on Noterro.

Canadian direct billing

Noterro integrates with TELUS eClaims only. Jane integrates wiht TELUS EClaimsl; it also connects to Teleplan for British Columbia’s provincial billing and Pacific Blue Cross PROVIDERnet, at the same $20 add-on price.

What are the trial, refund, and cancellation terms?

Free trials and demos

Noterro’s signup process asks only for an email address at the first step, without a credit card or plan selection. Its 14-day trial includes everything except File Uploads. Plans can be switched during the trial, and any unused trial days are added to the renewal date when subscribing early.

Jane offers demos rather than a free trial. Options include a demo call, its user community, and a shared public demo clinic that resets nightly. A paid account requires a credit card and starts billing in the signup month, with that month’s charge prorated.

Refunds and account closure

Noterro offers a full refund within 14 days of the first purchase, but no refunds for unused time afterward. ³ Cancellation is handled on the subscription page in settings. Access continues until renewal, notes remain available read-only afterward, and clinic data is retained unless deletion is requested.

Jane’s fees are non-refundable except where Jane is at fault. Its guides direct customers to support for cancellation or to downgrade to Balance. When an account closes, it is deactivated, with one complimentary batch chart export per practitioner.

Moving data between platforms

Both companies offer free data imports. Noterro’s staffed migration takes about 15 minutes of the customer’s time and covers patients, appointments, clinical notes, forms, invoices, transactions, and attachments. Its documented migration from Jane includes insurance policies but not insurance claims.

Jane imports patients, appointments, products, and charts about 10 days after the import is booked. Setup consultations are included, but billing data does not transfer.

What do practitioners report?

Both platforms rate 4.8 for overall satisfaction on Capterra, with 626 reviews for Noterro and 534 for Jane. ⁷

Noterro reviews

Noterro also scores 4.8 for value for money and customer service. Reviewers praise responsive support and affordable pricing for small practices. Recurring complaints include lag, error messages, settings spread across multiple screens, forms that need rebuilding after an edit, and reporting gaps.

Payment and billing limitations are another concern. Among reviews that mention billing, 37% describe it negatively. Reviewers who moved from Jane almost always cite cost as the reason.

Jane reviews

Jane’s reviewers praise the included features and customer support. Recurring complaints concern the entry price for part-time solo practitioners, direct-billing difficulties, and telehealth reliability. Jane rates 4.1 from 114 Trustpilot reviews. ⁸

Its client app rates 4.8 from 495 US App Store ratings and 4.7 from 1,887 in Canada. ⁹ Noterro has no app store listing for practitioners or clients. Its clinic-branded app is installed through a browser rather than downloaded from the App Store or Google Play.

What are the alternatives?

SimplePractice is another option for US counselors who rely on insurance billing. It operates its own clearinghouse, with electronic primary and secondary claims, ERA enrollment, and payment posting on all three plans. Plans cost $49, $79, and $99 a month, with no separate clearinghouse subscription. Claims will cost 39 cents each starting October 1, 2026.

Its 30-day trial provides access to the top plan without a credit card. It also offers ePrescribe for $49 a month per clinician, which Jane does not provide. Our SimplePractice review covers its claim fees and add-ons.

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