Jane is one of the most well-rounded EHRs I’ve tested, with a modern interface and features that support everything from solo therapy practices to larger, multidisciplinary clinics. Pricing starts at $54 monthly, with plans that scale up as your practice grows. I took Jane for a full test drive to see how it handles real-world mental health workflows—it scored 4.5 out of a possible 5 stars.
While Jane has a lot to offer, it’s worth considering all of your options. Visit our full roundup of the best mental health EHRs for more of our top choices.
Jane At a Glance
Cost: $54–$99+ monthly
Scalability: Excellent
Value for Cost: Good
Time to Set Up: Moderate
Pros & Cons
Pros - Excellent form and template customization
- Extensive shared template library
- Built-in telehealth with group session support
- Strong scheduling tools for solo and group practices
- Responsive, highly rated customer support
Cons - Treatment plans are very limited
- Secure messaging still in beta
- No free trial
- Pricier than some solo-focused platforms
Preview Jane App
Jane is a modern, all-in-one EHR platform designed to support solo therapists, group practices, and multidisciplinary clinics. It combines scheduling, charting, telehealth, intake, and billing into a single, well-integrated system that’s easy to navigate and consistently praised by clinicians for its usability and customer support. Whether you’re running a psychotherapy practice or offering a mix of health and wellness services, Jane offers the flexibility and structure needed to manage day-to-day operations without bouncing between tools.
Feature-wise, Jane delivers a lot out of the box. You’ll find a strong client portal, customizable intake forms, and an extensive shared template library with thousands of forms built by other professionals. Scheduling is clean and color-coded, with tools for shift management, waitlists, and multi-location setups. Payments and invoicing are tightly integrated, and the optional Claim.MD add-on streamlines insurance billing directly from within the platform. Telehealth is built in, HIPAA-compliant, and includes thoughtful touches like screen sharing, whiteboards, and picture-in-picture mode for notes.
Compared to other platforms, Jane stands out for its design, intake tools, and multidisciplinary support—but it does have a couple trade-offs. Treatment plans and outcome tracking are limited, and its reporting tools won’t satisfy large practices looking for advanced analytics. For more mental health-focused platforms, see our SimplePractice review or Carepatron review. Or if you’re still exploring options, head over to our roundup of the best mental health EHRs for even more choices.
SimplePractice’s EHR for therapists has everything you need to run your practice easily and efficiently. From booking and scheduling to insurance billing, SimplePractice does it all.
My Best Practice is an EHR designed by therapists to support therapists using evidence-based treatments. From online booking to note taking to insurance billing, My Best Practice makes running your practice easy. Starting at just $39 per month.
Detailed Review of Jane
Jane is a very well-rounded EHR platform, offering a clean interface, strong scheduling tools, and flexible client intake workflows that work well for both solo providers and growing group practices. Its template library is a standout feature, with thousands of community-built forms ready to use or customize. Scheduling, payments, and telehealth all feel tightly integrated, and the platform supports a wide range of disciplines beyond just mental health.
Review our scoring criteria for EHRs, EMRs, and PMS for therapists.
Review our complete editorial policies here.
Client Management
Jane makes it easy to manage clients from intake to scheduling. You can add clients manually or they can schedule appointments themselves with online booking. Intake forms are flexible and can be assigned to specific appointment types or providers. The form builder is intuitive and highly flexible; online booking policies can be adjusted per client or clinician so you can tailor exactly the way it behaves.
One major feature that Jane has, which seems to be popping up in more and more EHR systems, is the community template library, which includes over 5,000 psychology and 9,000 counseling-specific forms. These templates are community-created and easily sortable, allowing you to get your practice up and running quickly with minimal manual creation. The client portal is straightforward, with options for form completion, telehealth access, payments, and appointment management. Branding options and per-client time zone adjustments help create a consistent experience.
While most features are fully realized, the client messaging feature is still in beta, and SMS reminders are limited to 150 characters, which may be a drawback for family-focused providers. Regardless of that, Jane’s overall client management tools are strong and well-suited to solo practices while also being robust and flexible enough for large group practices as well.
Jane earned 4.5 out of 5 stars in this section of our scoring criteria.
Client Forms & Intake
Jane offers a strong intake system with a flexible form builder and thoughtful workflow options. Forms can be assigned to specific appointment types or providers, and clients are automatically prompted to complete them based on your rules. You can also trigger them manually as needed. Form sections cover demographic fields, insurance, credit card collection, and custom questionnaires, all in a clean, editable layout.
One thing that sets Jane apart is the size and accessibility of its shared template library. Providers can browse thousands of community-generated forms, including over 5,000 psychology-specific templates and 9,000 counseling forms. Templates are searchable, tagged by discipline, and show download counts, which makes it easy to find a solid starting point or inspiration for custom builds.
The form builder itself is easy to use, with drag-and-drop elements like text fields, checkboxes, scales, and dropdowns. While some advanced charting elements (like body diagrams or vitals) aren’t available in intake forms, this won’t be a limitation for most mental health workflows.
Jane earned 4 out of 5 stars in this section of our scoring criteria.
Calendar & Scheduling
Jane’s calendar is well-designed for both solo providers and larger teams. The interface is color-coded, responsive, and supports day and week views, with easy drag-to-book functionality. You can quickly add appointments, view client details, and adjust the calendar in just a few clicks.
Recurring appointments, waitlists, and staff shift scheduling are built in and easy to manage. Providers can block off breaks, view schedules by staff or location, and assign specific services to different time blocks. The system also supports multiple locations and practitioner roles, making it well-suited to group practices with more complex scheduling needs.
When it comes to shift management and coordinating large practices, I’ve not seen an EHR with a better calendar. Flexible rules for client self-scheduling, same-day booking, and other options allow you to tailor the calendar exactly to your practice’s needs in ways many EHRs completely overlook.
Jane earned full marks—5 out of 5 stars—in this section of our scoring criteria.
Treatment Planning & Notes
Jane’s notetaking system is easy to use and supports a range of common formats, including SOAP, DAP, and general progress notes. Notes are timestamped, lockable, and can include structured fields like dropdowns, checkboxes, and free text. The editor is clean and responsive, with enough flexibility to accommodate most therapist workflows.
Templates can be customized using Jane’s intuitive builder, and the platform includes a handful of mental health note types out of the box. What really fills in the gaps is the shared template library, which includes thousands of community-created templates across psychotherapy and counseling disciplines. This makes it easy to find a usable template for most needs, even if Jane’s native library is relatively small.
The treatment planning feature is functional but minimal. It allows you to assign a diagnosis and set an expected number of sessions, but doesn’t support tracking individual goals or clinical objectives. For therapists who rely on structured treatment planning or tools like Wiley notes, this may be a notable limitation.
AI Scribe, which is available as a paid upgrade, can generate note drafts based on transcripts of your sessions. While we didn’t test this tool in depth, it may help fill in documentation gaps for therapists who want faster charting.
Jane earned 4 out of 5 stars in this area of our scoring criteria. While it isn’t the most robust or fully featured documentation system I’ve ever seen, it’s quite customizable, as long as you don’t need deeply detailed treatment plans.
Telehealth
Jane’s built-in telehealth platform is included with all plans and integrates smoothly into the scheduling and client portal experience. Clients receive an automated invite by email, and sessions launch in-browser after a quick mic and camera check. The interface is modern, simple to navigate, and consistent with the rest of the Jane experience.
Features include in-call chat, HD video, screen sharing, whiteboard, breakout groups, background effects, and a picture-in-picture mode for viewing notes or the calendar during a call. These are features not always found in built-in EHR video tools, and they give Jane a meaningful edge for providers who want to keep everything in one place.
For group sessions, Jane supports up to 12 participants with a $15 per practitioner monthly add-on.
Based on our scoring criteria, Jane’s telehealth system earned 4.5 out of 5 stars.
Insurance Billing
Jane offers integrated insurance billing for U.S.-based practices through a partnership with Claim.MD. This add-on is available for an additional $20 monthly per provider on the Practice and Thrive plans. Once enabled, providers can manage the full revenue cycle, from eligibility checks to payment posting, within the Jane platform. Keep in mind, that you will have to maintain a separate subscription to Claim.MD which does add to the overall operation cost. Jane users receive 10% off Claim.MD subscriptions. Learn more in our full review of Claim.MD.
The process is well thought out. Providers can collect insurance information during intake, upload insurance cards, and run eligibility checks directly from Jane. When charting, CPT and ICD-10 codes can be pulled directly into claims, and Claim.MD’s scrubbing tool helps reduce errors before submission. Claims can be submitted individually or in batches, and paper CMS-1500s can still be printed if needed.
Claim tracking is handled within Jane, including the ability to manage rejections and resubmit claims. Electronic remittance advice (ERA) files are imported automatically if you’re using Claim.MD, and Jane will apply payments accordingly. You can also upload ERA files manually from other clearinghouses if needed.
Based on our scoring criteria, Jane earned 4 out of 5 stars for insurance billing features.
Client Payment Methods, Collection, & Processing
Jane supports a wide range of payment workflows, including cash, credit card, sliding scales, and package-based billing. The platform’s built-in payment processor, Jane Payments (powered by Stripe), is available in the U.S., Canada, and the UK, and supports online, in-person, and card-on-file transactions. Providers can also accept tips, track gift cards, and manage product sales if needed.
Payment collection is well-integrated into both the provider and client experience. You can generate invoices, accept payments through secure links, and automate receipt delivery. For practices with multiple clinicians, Jane supports customizable billing settings, commission tracking, and shift-based reporting.
Sliding scale rates, late fees, and cancellation policies are easy to set up and enforce. You can also apply prepayments or create custom billing codes for bundled services or add-ons. If you prefer a third-party payment processor, Jane does not currently support other payment processors.
Overall, billing in Jane is smooth and well-suited for self-pay practices. While not built for complex financial reporting, it handles day-to-day transactions and reconciliations cleanly and quite well enough for just about any practice.
We awarded Jane with 4.5 out of 5 stars in this section.
Practice Management & Reports
Jane includes a strong set of tools for managing staff, tracking activity, and monitoring clinic performance. Shift scheduling, staff permissions, and practitioner roles are easy to configure, which—like many of the other features we’ve covered—makes Jane particularly well-suited for group practices or multidisciplinary teams. Supervisory sign-offs, internal task assignments, and staff-specific billing settings are all supported.
Reporting in Jane covers the essentials: income tracking, accounts receivable, appointment counts, client retention, and payment summaries. You can filter most reports by staff, location, or date, and export them to CSV for external analysis. Time tracking and staff compensation reports are also available, which can be useful for payroll or revenue sharing setups.
Larger and multi-disciplinary practices are very well-served by the level of customization, staff management, and admin features available. We awarded Jane with 4.5 out of 5 stars in this section.
Customer Service & Training
Jane stands out for its customer support and training resources. Support is available by phone, email, and chat, with average response times often under two minutes. The support team gets consistent praise from users for being responsive, knowledgeable, and friendly, even during busy onboarding periods.
New users have access to live workshops, recorded webinars, and a detailed knowledge base. One-on-one setup calls are also available at no extra charge on the Balance, Practice, and Thrive plans. These sessions can help with everything from scheduling setup to intake forms and billing workflows. You don’t see white-glove customer support very often in EHRs anymore, so that could be very valuable for complex practices or those just needing a little extra technical help.
For ongoing training, Jane offers a mix of practical guides and feature-focused webinars. The platform is updated regularly, and new features are typically rolled out with clear documentation and optional early access through the “Workshops” area of the settings menu.
For its comprehensive approach, we awarded Jane with 5 out of 5 stars in the customer service and training category.
Cost & Pricing
Jane offers flexible, month-to-month pricing designed to scale with your practice. There are no contracts, and admin and support staff can use the system at no cost. While Jane is slightly more expensive than some entry-level platforms, it remains competitive for practices that need robust scheduling, documentation, and billing features. Discounts are available for nonprofits, new grads, and educational clinics. A live demo is available so you can preview the platform, though there is no actual free trial account available.
Jane’s per-license model allows you to scale flexibly, especially if you have part-time clinicians. Additional discounts and onboarding support are available for clinics with more than 10 licenses.
Here’s a breakdown of Jane’s pricing plans:
Balance Plan
$54 monthly – Best for solo providers with up to 20 appointments per month.
Includes core scheduling, 1:1 telehealth, customizable intake forms, email reminders, and access to the client portal. Limited to one practitioner license.
Practice Plan
$79 monthly base + $35 per full-time license – The best choice for most practices.
Adds unlimited appointments, SMS reminders, online booking customization, Reserve with Google, and access to insurance billing. Part-time licenses are $17.50 monthly.
Thrive Plan
$99 monthly base + $40 per full-time license – Best for growing and larger practices.
Includes everything in Practice, plus room and equipment management, in-person self check-in, automated waitlists, retention tools, and limited marketing features. Part-time licenses are $20 monthly.
Add-Ons
Most features are included with Jane’s plans, but a handful of things require additional fees:
- Insurance Billing – $20 monthly for first license, plus $5 per additional full license
- *Insurance billing requires a subscription to Claim.MD which is not included in the base cost of Jane. Learn more in our full Claim.MD review.
- Group Telehealth – $15 monthly per practitioner
- AI Scribe – $15 monthly per practitioner
SimplePractice’s EHR for therapists has everything you need to run your practice easily and efficiently. From booking and scheduling to insurance billing, SimplePractice does it all.
My Best Practice is an EHR designed by therapists to support therapists using evidence-based treatments. From online booking to note taking to insurance billing, My Best Practice makes running your practice easy. Starting at just $39 per month.
User Reviews
Jane holds strong ratings across major review platforms, with users consistently highlighting its ease of use, excellent customer support, and wide-ranging functionality. While the system earns high marks overall, some users note areas where reporting or customization could be stronger.
Capterra | 4.8 out of 5 Stars | ~450 reviews
The Positive: Reviewers frequently describe Jane as “intuitive,” “streamlined,” and “user-friendly,” particularly for solo providers and small teams. Many highlight how easy it is to schedule, chart, and collect payments all in one place. The customer support team also receives consistent praise for being responsive and helpful. The ability to customize templates and use Jane’s shared library is mentioned as a major timesaver during onboarding.
The Negative: Some users report that Jane’s built-in reporting is limited, especially for practices that rely on complex financial or insurance data. A few also mention that the initial learning curve for customizing templates or billing workflows can be steep, particularly for practices with more detailed documentation needs.
GetApp/Software Advice | 4.8 out of 5 Stars | ~470 reviews
The Positive: Users here echo many of the same sentiments: Jane is consistently described as well-designed, easy to navigate, and backed by “top-tier” support. Several reviewers point out that even non–tech-savvy staff members can adapt quickly. The all-in-one experience is noted as a major benefit, especially for those transitioning from platforms that require multiple integrations.
The Negative: A few users mention minor quirks with the calendar or note that Jane lacks the kind of granular customization offered by more niche EHRs. While the majority of comments are positive, some express that insurance billing and reporting workflows take time to master, especially when compared to systems that specialize in those areas.
Trustpilot | 4.6 out of 5 Stars | ~55 reviews
The Positive: While the number of reviews is limited, Jane’s customer support is the standout mention here. Multiple reviewers describe support as “quick,” “kind,” and “above and beyond.” Users also appreciate the platform’s stability and the pace at which new features are added. The telehealth experience is described as smooth and reliable, and the documentation tools get high marks for flexibility.
The Negative: The most common complaints relate to minor usability issues with account switching or managing multiple provider relationships under one login. A handful of users mention that while Jane is highly functional, it may not be as optimized for specific disciplines like chiropractic or massage, depending on the workflows in use.
Alternatives & Competitors
While the Jane EHR is a strong all-in-one platform, it’s not the only option available. Depending on your practice size, clinical focus, and budget, other EHRs may offer features that align more closely with your needs. Here’s how Jane compares to a few of the most popular alternatives.
SimplePractice
Cost: $49–$99 monthly
Insurance Billing: Yes
Telehealth: Yes
SimplePractice is quite often the default choice for mental health providers, and it shows in its treatment planning, note customization, and client communication tools. It offers more built-in support for outcome tracking and goal setting, which Jane currently lacks. However, Jane pulls ahead when it comes to multidisciplinary support, staff management, and client intake flexibility. Its shared template library and built-in telehealth tools are also much more versatile than what SimplePractice offers. For solo therapists, SimplePractice may feel more specialized; for growing or integrative practices, Jane offers better long-term flexibility.
Pros & Cons
Pros - Beautiful, modern interface
- Helpful automation features
- Offers Wiley Treatment Planner
- Intuitive calendar
- Good onboarding support
- Professional website builder
- Mobile app for practitioners and clients
Cons - May not be customizable enough for large practices
Carepatron
Cost: $0–$29+ monthly
Insurance Billing: Yes
Telehealth: Yes
Carepatron is a newer, lightweight platform that appeals to providers looking for an easy-to-use, low-cost (or free) option. It offers built-in telehealth, basic notes, and a modern interface. While it’s solid for solo practices with minimal needs, it doesn’t offer the same depth of scheduling, billing, or client intake customization as Jane. Jane also provides more robust support, better scalability for group practices, and a much larger community template library. Carepatron might be a good starting point, but Jane is better suited for clinics needing more structure or planning to grow.
Pros & Cons
Pros - Free plan available with strong core features
- Modern, intuitive design
- Built-in telehealth with group session support
- Good automation tools even at lower tiers
- Scales affordably as your practice grows
Cons - Limited storage without paid upgrades
- Some customization options are basic
Practice Better
Cost: $35–$155+ monthly
Insurance Billing: Yes
Telehealth: Yes
Practice Better is a strong option for integrative health providers, especially in nutrition, wellness, and coaching spaces. It offers built-in tools for client engagement like goal tracking, progress monitoring, and programs. Jane, by contrast, is stronger in practice management features, especially for in-person, multidisciplinary, or insurance-accepting practices. Its intake forms, room and staff scheduling, and enhanced support for multiple roles and permissions make it better equipped for traditional clinic environments.
Pros & Cons
Pros - Modern, intuitive design that's easy to navigate
- Powerful client engagement tools (journals, programs, tracking)
- Strong automation and integration options
- Robust telehealth built-in
- Scales easily for solo or group practices
Cons - Pricing can climb quickly with add-ons
- More focused on holistic and integrative practices
- No built-in recurring scheduling for sessions
- Free trial requires a credit card
Why You Can Trust My Review
This review is based on direct, hands-on experience using Jane in real-world scenarios designed to reflect how therapists actually operate. I simulated everything from solo private practice workflows to multi-provider scheduling setups, exploring intake, charting, billing, telehealth, and client communication from both the provider and client perspectives.
In addition to testing Jane in depth, we compared it feature-by-feature against other leading EHRs like SimplePractice, Carepatron, and Practice Better. Our team has reviewed nearly every major mental health EHR platform on the market, which gives us a unique vantage point to highlight not just what a product does, but how it stacks up in context. We know the common pitfalls, the must-have features, and the differences that matter most when you’re actually using these systems day to day.
History & News
- Year Founded: 2012
- Founders: Ali Taylor, Trevor Johnston
- Headquarters: Vancouver, British Columbia, Canada
Jane was founded in 2012 in Vancouver, Canada, originally built to support a multidisciplinary clinic that needed better tools for managing appointments, documentation, and billing. Since then, it has grown steadily, expanding its reach across the U.S., Canada, the UK, and beyond. While Jane isn’t as old as some legacy EHRs, its growth has been strong and intentional, especially in allied health and therapy-adjacent spaces.
Unlike many competitors, Jane is bootstrapped and privately held, which has allowed the company to focus on long-term usability and consistent feature development rather than aggressive fundraising or rapid expansion. Recent years have brought steady updates to charting, intake, and telehealth tools, as well as new add-ons like group video, AI Scribe, and enhanced insurance billing. Jane continues to invest in its user community and regularly rolls out product improvements based on user feedback.
ChoosingTherapy.com strives to provide our readers with mental health content that is accurate and actionable. We have high standards for what can be cited within our articles. Acceptable sources include government agencies, universities and colleges, scholarly journals, industry and professional associations, and other high-integrity sources of mental health journalism. Learn more by reviewing our full editorial policy.
-
Jane (n.d.). About Jane. Retrieved from: https://jane.app/about
-
Jane (n.d.) Pricing. Retrieved from: https://jane.app/pricing
-
Church, M. (2025). SimplePractice Review: Is It Right for Your Practice? Retrieved from: https://www.choosingtherapy.com/simplepractice-review/
-
Church, M. (2025) Carepatron Review: Is It Right For Your Practice? Retrieved from: https://www.choosingtherapy.com/carepatron-review/
-
Church, M. (2025). Practice Better Review: Pros & Cons, Cost, & Who It’s Right For. Retrieved from: https://www.choosingtherapy.com/practice-better-review/
-
Boudin, M. (2025). The Best Mental Health EHR of 2025. Retrieved from: https://www.choosingtherapy.com/best-mental-health-ehr/
We regularly update the articles on ChoosingTherapy.com to ensure we continue to reflect scientific consensus on the topics we cover, to incorporate new research into our articles, and to better answer our audience’s questions. When our content undergoes a significant revision, we summarize the changes that were made and the date on which they occurred. We also record the authors and medical reviewers who contributed to previous versions of the article. Read more about our editorial policies here.
Author: Matthew Church, MS (No change)
Medical Reviewer: Melissa Boudin, PsyD
Primary Changes: Updated base pricing on lowest plan from a previous promotional rate of $39 monthly to current rate of $54 monthly. Clarified information about cost of billing and integration with Claim.MD.
Author: Matthew Church, MS
Medical Reviewer: Melissa Boudin, PsyD
Your Voice Matters
Leave your own reviews!
Have you used an online therapy company? Have you tried an online psychiatry service? Do you use a meditation or mindfulness app? We’d love to hear about your experience!
We want to hear about the companies you love and the companies you wish you never used.
Leave your feedback for our editors.
Share your feedback on this article with ChoosingTherapy.com’s editors. If there’s something we missed or something we could improve on, we’d love to hear it.
Our writers and editors love compliments, too. :)