Joon Care specializes in providing online mental health care for teens and young adults, ages 13–26 in WA, OR, CA, TX, PA, DE, and NY. Joon Care offers a free 15-minute consultation and costs $200 for an intake and $150 for subsequent sessions, but it is in-network with several insurance plans. During our independent review, Joon Care earned 4 out of 5 stars overall.
Joon Care at a Glance
Cost: $150 per session after initial $200 appointment
Insurance Accepted: Yes
Pros & Cons of Joon Care
Pros - Available for teens and young adults, ages 13–26
- Free 15-minute consultation
- 50-minute therapy sessions
- App with tons of extra features
- Encourages collaborative care with other providers
Cons - Services available only in select states
- Matched with a therapist, no self-selection available
- No medication management available
- No payment plans or financial aid offered
Preview Joon Care
Joon Care is a subscription-based online therapy platform for teens and young adults ages 13–26 in WA, OR, CA, TX, PA, DE, and NY. Treatment plans through Joon are intended to last 16 weeks. Joon’s initial appointment costs $150 and the following sessions cost $125 billed every 4 weeks. Joon Care accepts several common insurance providers.
Prospective users can schedule a 15-minute consultation with a Joon Care Coordinator for free who can help assess your needs and match you with a Joon therapist. According to Joon, if you’re under the age of 18, you will need a parent or guardian’s consent to receive treatment. Joon Care has partnered with schools and pediatricians in an effort to support students, patients, and families by providing high-quality and accessible mental health care for teens and young adults.
Joon Care earned 4 out of 5 stars from our independent review. For those living outside of the covered geographic area, kids and teens under the age of 13, and those needing more care or medication management, Teen Counseling or Brightside Health could be good alternatives.
Detailed Review of Joon Care
Joon Care is a subscription-based online therapy platform for teens and young adults, ages 13–26 in WA, OR, CA, TX, PA, DE, and NY. Treatment plans through Joon are intended to last 16 weeks. Joon costs $200 for an initial appointment and $150 for subsequent visits, and it accepts several insurance plans.
Review our scoring criteria for online therapy platforms here.
Review our complete editorial policies here.
Getting Started
There is a 15-minute consultation with a Joon Care Coordinator available for free which can help assess your needs and match you with a Joon therapist. During this call, you will be asked general health questions and help you understand your (or your child’s) areas of concern. Therapists with Joon can help teens and young adults manage general anxiety, body image, disordered eating, depression, gender/sexual identity, and more.
Therapy
Treatment plans with Joon Care are developed with your therapist and are estimated to last approximately 16-weeks in order to allow enough time for evidence-based practice to have an adequate effect on presenting symptoms. In addition to the 50-minute therapy sessions, the Joon Care mobile app is available on Apple products and provides a resource therapists recommend for use between sessions. Your therapist can send you skills and techniques to practice, as well as having access to additional wellness resources to explore.
According to Joon, if you’re under the age of 18, you will need a parent or guardian’s consent to receive treatment. There may be some exceptions to this that you can explore during your free consultation. It is also important to note that the age of consent varies state to state. The role of a parent/guardian will include a brief check-in and provide a general overview of the skills you and your therapist have been working on without providing any specific details.
Cost & Insurance
Joon Care costs $150 per therapy session after an initial $200 visit. Its services are covered by several insurance providers, including: Aetna, AmeriHealth Pennsylvania, Blue Cross and Blue Shield of Texas, Carelon, ComPsych, Highmark Blue Cross Blue Shield (BCBS) Pennsylvania and Delaware, Independence Blue Cross, Kaiser Permanente Washington, Magellan, Optum, Premera Blue Cross and Regence Blue Shield.
Who Does Joon Care Serve?
Joon Care is a great online therapy platform for teens and young adults seeking clearly outlined and specialized treatment. It could also be helpful for college students experiencing high-stress levels and students requiring more accountability in between therapy sessions to track their progress.
Joon Care User Reviews
The Joon Care app is only available in the Apple App Store and has a 4.7 out of 5-star rating from 13 reviews. There are additional reviews and testimonials available on Joon Care’s website, but generally, these are the most positive experiences and do not include the negatives.
Reviews from the Apple App Store | 4.7 out of 5 stars | 13 reviews
One positive review on the Apple App Store mentions being impressed with the clinical team, stating that Joon helped them develop excellent coping skills.
Negative reviews don’t exist on the Apple App Store, other than a couple of one-star ratings but with no commentary.
Alternatives & Competitors
Joon Care offers a lot of support for teens and young adults but compared to its competitors, it may not be the most affordable or accessible option. Teen Counseling could be a decent option for those looking for cash-pay therapy, and Brightside Health is a great choice for those looking for therapy, medication, or a bundled combination of the two.
Teen Counseling - Best for Cash-Pay Therapy
- Price: $280–$400 monthly
- Insurance Accepted: No
- Medication: No
Joon Care and Teen Counseling are both subscription-based online therapy options for teens. While Joon Care is offered to teens and young adults ages 13–26, Teen Counseling is only available to teens ages 13–18. Joon Care is also significantly more expensive than Teen Counseling, which costs $280–$400 monthly (advertised at $70–$100 weekly). However, if you have an in-network insurance plan, Joon Care may be the more cost-effective option.
To learn more about what Teen Counseling offers, you can read our comprehensive review of Teen Counseling.
Pros & Cons
Pros - Lots of providers available
- Quick and easy sign-up
- Text messaging between sessions
Cons - No insurance coverage
- No medication management
Brightside Health - Best for Bundled Medication + Therapy
- Price: $45–$349 monthly
- Insurance Accepted: Yes
- Medication: Yes
Brightside Health differs from Joon Care in that it offers both medication management and therapy on the platform. It works from a monthly subscription model, so users pay a flat fee per month instead of paying per-session. A therapy-only plan costs $299 monthly and insurance is $95 monthly; however, costs could be much lower for those with insurance coverage—Brightside Health is in-network with many insurance providers. For those established with a psychiatric prescriber on the platform, there may be an option to move to a $45 monthly medication management plan.
Learn more in our comprehensive Brightside Health review.
Pros & Cons
Pros - Broad insurance coverage
- Same-day appointments often available
Cons - Teen Care not available nationwide (in 38 states so far)
- Cash-pay may be expensive for some
Why You Can Trust My Review
“If my child came to me and asked to begin therapy, I would begin treatment with Joon Care and feel confident in their 4 star rating. I feel that Joon Care’s way of supporting families really helps to leave no stone unturned and everything is kept all in one place, including resources and skills to practice in-between sessions.
While Joon Care is still growing, it is a great platform to seek help for your teen or if you are a young adult. They stand by their model and mission to provide services to teens and young adults, no matter the crisis. With minimal reason to refer out, Joon Care is able to provide your family with quality care that is evidence-based and proven to help reduce symptoms in less than three months. Joon Care is worth your time and money if it is available in your area.”
History & News About Joon Care
Year Founded: 2019
Founders: Amy Mezulis and Josh Herst
Headquartered In: Seattle, WA
Joon Care was founded in 2020 by Amy Mezulis and Josh Herst, emerging as one of the first teletherapy platforms designed specifically for teens and young adults aged 13–24 (now for up to age 26). Joon’s evidence-based approach has shown strong clinical outcomes, with the majority of clients experiencing significant improvements in depression and anxiety within 12 weeks of treatment.3
Joon raised $6 million in late 2023 to further grow its platform and extend its services, now available in multiple states including Washington, Oregon, California, Texas, New York, Pennsylvania, and Delaware.4
In recent news, Joon Care expanded its reach through strategic partnerships and funding. In 2024, the City of Seattle partnered with Joon to provide free teletherapy to local teens and young adults, supported by a $12.25 million investment aimed at addressing the youth mental health crisis.5
Frequently Asked Questions
What Credentials Do Joon Care Therapists Hold?
Joon Care does complete some type of verification process of therapist credentials, however, it is up to Joon Care’s therapists to maintain their accuracy and liability as a licensed therapist. It does not appear that special training is required or provided by Joon Care.
How Am I Matched With a Therapist on Joon?
Joon Care uses the information provided by you, such as, but not limited name, email address, phone number, and location to match you with a therapist. Due to the fact Joon Care helps so much with the matching process, they earned 4 stars in the “Therapist Matching or Selection” category on our scoring criteria.
Can I Change Therapists?
You may request a new therapist after talking with your current therapist and by emailing: [email protected].
Can I use my FSA or HSA Funds?
You may be able to use your HSA for mental health services with Joon Care. This will depend on your insurance plan and you are encouraged to reach out to them.
How Do I Cancel My Joon Care Subscription?
You can cancel your subscription by providing written notice via emailing [email protected]. Cancellations appear to be handled on a case-by-case basis depending on how long you have had your subscription and the nature of your participation.
Does Joon Care Offer Refunds?
Refunds are handled on a case-by-case basis and any questions related to payment, billing, or refunds can be done by sending an email to [email protected].
Is Joon Care HIPAA Compliant?
Upon reviewing Joon Care’s Terms of Service and Privacy Policy, all personal information, including health-related data, will be kept confidential and secured in accordance with applicable state and federal requirements, otherwise known as HIPAA compliant.
ChoosingTherapy.com strives to provide our readers with mental health content that is accurate and actionable. We have high standards for what can be cited within our articles. Acceptable sources include government agencies, universities and colleges, scholarly journals, industry and professional associations, and other high-integrity sources of mental health journalism. Learn more by reviewing our full editorial policy.
-
Joon. (2025). Retrieved from: https://www.joon.com/services
-
Joon. (2025). Pricing & Insurance. Retrieved from: https://www.joon.com/faq/pricing-insurance
-
Joon. (June 4, 2024). Joon’s Teen-Centric Therapy Continues to Deliver Top-Notch Care 4 Years Running. Retrieved from: https://www.joon.com/blog/2023-effectiveness-data
-
Stiffler, Lisa. (December 4, 2023). Seattle startup Joon raises $6M to expand online mental health therapy for youth. GeekWire. Retrieved from: https://www.geekwire.com/2023/seattle-startup-joon-raises-6m-to-expand-online-mental-health-therapy-for-youth/
-
Stride, Tracy. (September 20, 2024). City of Seattle Expands Free Mental Health Services for Youth Through Partnership with Joon. Joon.com. Retrieved from: https://www.joon.com/blog/seattle-free-mental-health-youth
-
Liu, Michelle. (August 13, 2024). Teen Counseling Review: Pros & Cons, Cost, & My Experience. ChoosingTherapy.com. Retrieved from: https://www.choosingtherapy.com/teen-counseling-review/
-
Church, Matthew. (March 18, 2025). Brightside Health Review 2025: Pros & Cons, Cost, & My Experience. ChoosingTherapy.com. Retrieved from: https://www.choosingtherapy.com/brightside-health-review/
We regularly update the articles on ChoosingTherapy.com to ensure we continue to reflect scientific consensus on the topics we cover, to incorporate new research into our articles, and to better answer our audience’s questions. When our content undergoes a significant revision, we summarize the changes that were made and the date on which they occurred. We also record the authors and medical reviewers who contributed to previous versions of the article. Read more about our editorial policies here.
Author: Lena Suarez-Angelino, MSW, LCSW (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Added a “History & News” section with Joon’s founding information and newest partnership with the city of Seattle. Changed pricing information from $150 for initial session and $125 for follow-ups to $200 for initial session and $150 for follow-ups. Added updated information on insurance. Changed formatting to match current style. Fact-checked and edited for readability and clarity.
Author: Lena Suarez-Angelino, MSW, LCSW (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Added review summary block, new format for star rating breakdown, and all related page features.
Author: Lena Suarez-Angelino, MSW, LCSW
Medical Reviewer: Benjamin Troy, MD
Your Voice Matters
Leave your own reviews!
Have you used an online therapy company? Have you tried an online psychiatry service? Do you use a meditation or mindfulness app? We’d love to hear about your experience!
We want to hear about the companies you love and the companies you wish you never used.
Leave your feedback for our editors.
Share your feedback on this article with ChoosingTherapy.com’s editors. If there’s something we missed or something we could improve on, we’d love to hear it.
Our writers and editors love compliments, too. :)
