LiveHealth Online provides virtual urgent care, therapy, and psychiatry services nationwide. Although price depends on coverage, therapy sessions start at $85 or less, while psychiatry evaluations cost $185, with follow-ups at $80. We rated the platform 3.5 out of 5 stars. While it offers same-day appointments, it falls short in provider matching and does not prescribe controlled substances.
LifeHealth Online At a Glance
Cost: $85 – $185 per session
Insurance Accepted: Yes
Medication Available: Yes
Pros & Cons:
Pros - Pay per session; no subscription fees
- Flexible scheduling, including weekend sessions
- Free, easy-to-use mobile app
- Lower cash-pay costs & accepts some insurance
Cons - Limited list of accepted insurance providers
- Provider profiles are brief and insufficient
- Inability to prescribe controlled medication
- No couples therapy
Preview LiveHealth Online:
LiveHealth Online offers online urgent care, mental health therapy, and psychiatry services nationwide. The platform operates on a pay-per-use model, with therapy sessions costing $85 or less, psychologist appointments $100 or less, and psychiatry services priced at $185 for an initial evaluation and $80 for follow-ups. Insurance may reduce these costs.
When I used LiveHealth Online, I found the provider matching process frustrating and inadequate. The only available filters were gender and language, and provider profiles offered minimal details, making it difficult to make an informed choice. The process felt impersonal and time-consuming, leaving me uncertain about selecting the right therapist. However, my experience with customer service was positive—I reached a live representative on a Sunday, and they were friendly, helpful, and efficient in answering my questions.
While therapy with LiveHealth Online is available for people 10 and older, psychiatry services are limited to adults. This leaves a gap for children and adolescents in need of psychiatric care. Additionally, LiveHealth’s psychiatry services do not include medication management for controlled substances. Parents seeking psychiatric care for children and teens might consider Brightline, which focuses on pediatric mental health, or Talkiatry, which offers comprehensive psychiatry services to those aged five and up. Note that Talkiatry can also prescribe controlled substances when clinically appropriate.
Detailed Review
In our independent review, we rated LiveHealth Online 3.5 out of 5 stars. It is best for those seeking quick, flexible care without a long-term commitment, including one-time urgent care visits, therapy sessions, or medication management for non-controlled substances. LiveHealth Online is not ideal for individuals who need highly specialized mental health care, ADHD treatment with stimulant medications, or strong provider matching tools.
Limited health insurance coverage options may also be a drawback for those who prefer using in-network benefits. That said, their cash-pay rates are relatively low compared to their competitors.
Review our scoring criteria for online therapy platforms here.
Review our complete editorial policies here.
Psychiatry & Medication Management
LiveHealth Online provides virtual psychiatric care and medication management for adults. The platform offers access to psychiatrists, with appointments available as soon as the same day, including on weekends. While LiveHealth Online accepts health insurance, it does not provide medication management for controlled substances.
Signing up for LiveHealth Online was a straightforward process. I created an account, entered basic information, and was able to browse and schedule with available psychiatrists. One of the standout features was the weekend availability. When I signed up on a Saturday, I found multiple same-day appointments, including in the evening.
LiveHealth Online doesn’t offer a structured provider matching process. After answering only a few general intake questions, I was left to select a psychiatrist based on a brief profile with minimal details. Without more personalized recommendations, I didn’t feel confident that I would be matched with a provider best suited to my specific needs.
Virtual Therapy
LiveHealth Online offers virtual therapy services for individuals ages 10+, providing access to licensed therapists across the U.S. Clients can book appointments on a pay-per-session basis rather than a subscription model. While the platform makes therapy accessible, the provider matching process leaves much to be desired.
When exploring LiveHealth Online for therapy, I appreciated the accessibility, but I found the provider matching process frustratingly limited. The only filters available were for gender and language, and the qualifications tab simply listed “Psychology” with no further details. The provider profiles were sparse, making it time-consuming to find someone who felt like a good fit.
I was able to connect to LiveHealth Online therapy sessions via both the website and the app without experiencing any technical glitches. However, many user reviews online report frequent technical issues, including difficulties logging in, dropped calls, and problems with video sessions.
I found the website lacking in transparency about HIPAA compliance. While I was able to locate HIPAA-related information in the Terms and Privacy policies, I would have preferred to see this emphasized more throughout the sign-up and scheduling process—especially when prompted to upload medical records, lab results, or other forms. Having clearer reassurance about data security would improve the user experience.
Urgent Care & Allergy Care
LiveHealth Online provides virtual urgent care and allergy care for adults and children, offering access to board-certified doctors for common medical concerns. Visits cost $55 or less, depending on insurance. LiveHealth does not manage chronic conditions or prescribe controlled substances. It does offer access to Spanish-speaking doctors.
Urgent care through LiveHealth Online is designed for minor illnesses and non-emergency conditions such as colds, flu, sinus infections, pink eye, and rashes. After signing up, users can select a provider from a list of available doctors. LiveHealth Online is not a replacement for primary care and does not treat chronic conditions or provide ongoing medical management.
LiveHealth Online can connect users with board-certified doctors with specific knowledge of allergies. These providers can assess symptoms, recommend treatments, and prescribe certain medications. The Live Health Online Allergy feature also mentions coupons for allergy relief products, an educational guide, and an app for tracking local pollen counts.
How Much Does LiveHealth Cost?
LiveHealth Online offers pay-per-session pricing for mental health and medical services. Pricing varies based on the type of provider seen and whether or not you use insurance. Therapy with a licensed therapist is $85 or less per session, and therapy with a psychologist is $100 or less per session. An initial psychiatry evaluation is $185, and psychiatry follow-ups are $80 per session.
Details about LiveHealth’s pricing include:
- LiveHealth Therapy: $85-100 per session
- LiveHealth Psychiatry: $185 initial evaluation; $80 per follow-up session
LiveHealth Online accepts insurance, though the list of accepted providers is limited. The exact cost of your session depends on your plan and benefits. You can check if your insurance is accepted directly through LiveHealth Online’s website or app before booking an appointment. LiveHealth Online primarily accepts Anthem Blue Cross Blue Shield in some states.
LiveHealth’s acceptance of Medicaid and Medicare varies by state. Some Medicaid plans may be accepted, but this is not true across all states. It’s best to check directly with LiveHealth or your insurance provider to confirm coverage. For those without insurance, LiveHealth Online’s transparent pay-per-session pricing model allows individuals to access care without long-term financial commitments.
Who Does LiveHealth Serve?
LiveHealth Online provides virtual mental health and medical care to individuals in all 50 states across the United States. Their services include virtual therapy and psychiatry, as well as online urgent care and allergy consultations. LiveHealth is designed for individuals seeking online healthcare for mild-to-moderate mental health concerns, general medical conditions, and allergy treatment.
LiveHealth Online serves both adults and children for certain services, but availability varies depending on the type of care needed. Therapy through LiveHealth serves ages 10+, psychiatry serves ages 18+, and urgent care and allergy care serve all ages.
LiveHealth best serves individuals seeking flexible, no-subscription mental health care, people seeking urgent care and allergy consultations, and adults needing psychiatric care for non-controlled medication management. LiveHealth may not be the best fit for children and adolescents needing psychiatry, individuals seeking couples counseling, people needing controlled substance medications, and those with insurance plans outside of LiveHealth’s accepted providers.
User Reviews
LiveHealth Online has a mixed reputation among users. Many users appreciate its accessibility, quick appointment availability, and ease of use. However, negative reviews highlight issues such as technical and connectivity issues, inconsistent provider quality, and difficulty obtaining prescriptions and refills. Our review sources include app store ratings, third-party review sites, and customer feedback from online forums.
Reviews from Apple App Store | 4.9 out of 5 stars | 83K number of reviews
Positive reviews from the Apple App Store include recurring themes of quick access to care, the flexibility of virtual visits that are convenient for busy schedules, and the affordability, especially for those whose insurance is accepted by LiveHealth.
Negative reviews from the Apple App Store include difficulty getting medication refills or follow-ups and glitches within the app, including dropped calls, appointment scheduling issues, or trouble connecting to providers. While some users have had great experiences, others note that provider quality varies significantly, with some professionals feeling rushed, inattentive, or unhelpful.
Reviews from Google Play Store | 4.1 out of 5 stars | 6.86K number of reviews
Positive reviews from the Google Play Store include users appreciating being able to access both urgent care and mental health services in one place, without needing multiple apps or accounts. Many appreciate that LiveHealth does not require a subscription or monthly membership, meaning they only pay per visit.
Negative reviews from the Google Play Store include frequent app crashes, login issues, or problems connecting to video sessions, causing missed appointments. Other negative reviews mention inconsistent provider quality and prescription limitations.
Reviews from Trustpilot | 1.1 out of 5 stars | 456 number of reviews
Positive reviews from Trustpilot include a small number of users mentioning having a good experience with their provider, appreciating their professionalism and attentiveness. Some reviews mention the convenience of virtual care.
Negative reviews from Trustpilot include poor customer service, frequent appointment cancellations, billing and insurance issues, low provider availability, and inconsistent quality of care.
Alternatives & Competitors
LiveHealth Online is a convenient option for mental health care, but it may not be the best fit for everyone. Those needing psychiatric care for kids, individuals who need more specialized, integrated treatment for complex mental health conditions, or individuals whose health insurance is not accepted by LiveHealth may find better alternatives elsewhere.
Best Prescription Services - Talkiatry
Price: ~ $30 copay with insurance
Insurance Accepted: Yes, exclusively
Therapy & Psychiatry: Yes
Talkiatry offers virtual visits with board-certified psychiatrists who can diagnose and prescribe treatment for various mental health conditions. Unlike some online therapy services that focus solely on counseling, Talkiatry ensures that patients have access to psychiatrists who can evaluate their needs and prescribe medications, including controlled substances, when necessary. It’s a strong option for individuals seeking a comprehensive mental health treatment. Additionally, Talkiatry accepts insurance, making it a more affordable choice for those who require ongoing care.
To learn more, read our Talkiatry review.
Pros & Cons
Pros - Accepts a wide variety of insurance providers
- Can prescribe controlled substances when clinically appropriate
Cons - Does not offer cash-pay
- Therapy not offered independently of psychiatry
Best for Insurance - Brightside Health
Price: $95 – $349 monthly
Insurance Accepted: Yes
Therapy & Psychiatry: Yes
Brightside provides comprehensive services, including therapy and medication management, through licensed clinicians and psychiatrists. One of its key advantages over LiveHealth is its broader acceptance of insurance plans, which can make mental health care more accessible and affordable, including some Medicare and Medicaid plans.
Our comprehensive review covers more about Brightside Health.
Pros & Cons
Pros - Widespread insurance acceptance
- Same-day appointments often available
Cons - Cash-pay may be too expensive for some
- Customer service slow to respond
Best for Kids - Brightline
Price: $70 – $270 per session
Insurance Accepted: Yes
Therapy & Psychiatry: Yes
Brightline specializes in treating children, adolescents, and families for mental health issues, offering therapy, medication management, and coaching. This focus on pediatric care makes it a strong alternative to LifeStance, which primarily caters to adults.
Find additional information on our full Brightline review.
Pros & Cons
Pros - Accepts major insurance plans
- Offers care nationwide
Cons - Cash-pay prices can be pricey
- No app for Google devices
Why You Can Trust My Review
“Based on my extensive experience in mental health care, including working with trauma, anxiety, and eating disorders in a variety of settings, I’m able to provide an honest assessment of what works and what doesn’t in online therapy platforms. When it comes to LiveHealth, I would not generally recommend it for long-term or highly personalized care.
While it offers quick access to therapy and psychiatry, it lacks a more tailored provider-matching process and detailed therapist profiles, making it harder to find the right fit. The platform also does not offer prescriptions for controlled substances, so those seeking medications like ADHD treatment might need to explore other options. Additionally, its limited insurance coverage could be a barrier for many.
However, LiveHealth could be a good choice for individuals looking for short-term, urgent care or quick therapy sessions, particularly if they have Anthem Blue Cross Blue Shield insurance or are uninsured. The convenience of same-day or weekend appointments and a simple sign-up process can be an advantage for those needing immediate access to services.”
Frequently Asked Questions
What Is LiveHealth Online?
LiveHealth Online is a telehealth platform that provides virtual access to healthcare professionals, including therapists, psychiatrists, and medical doctors, for a range of services such as mental health therapy, psychiatry, urgent care, and allergy care.
Is LiveHealth Legit?
Yes, LiveHealth Online is a legitimate telehealth platform. Many chapters of Blue Cross Blue Shield partner with LiveHealth.
Can LiveHealth Prescribe Medication?
Yes, LiveHealth Online psychiatrists can prescribe medications for mental health conditions, but they cannot prescribe controlled substances. Doctors can also prescribe medications for common illnesses, but they do not manage long-term or chronic conditions.
Can LiveHealth Prescribe Adderall?
No, LiveHealth Online psychiatrists cannot prescribe Adderall or any other controlled substances.
What States Does LiveHealth Cover?
LiveHealth Online is available in all 50 U.S. states and Washington, D.C. Individual provider availability and state-specific regulations may affect access to certain services.
How Much Does LiveHealth Cost?
LiveHealth Online therapy sessions cost $85 or less depending on insurance, psychologist sessions cost $100 or less, and psychiatry evaluations cost $185 for the initial visit and $80 for follow-ups. Urgent care and allergy visits cost $55 or less, depending on insurance coverage.
Can I Use Insurance for LiveHealth?
Yes, LiveHealth Online accepts insurance, but the list of accepted providers is limited. Coverage and out-of-pocket costs will vary based on your plan, so it’s best to check with your insurance provider.
Can I use Medicaid for LiveHealth?
LiveHealth Online accepts some Medicaid plans, but coverage varies by state. It’s best to check directly with your Medicaid provider.
Can I Use My HSA/FSA for LiveHealth?
Yes, LiveHealth Online accepts HSA (Health Savings Account) and FSA (Flexible Spending Account) payments for its services.
Does LiveHealth Issue Refunds?
LiveHealth does not offer automatic refunds, but if a provider cancels or misses a session, they will drop the authorization fee. For other refund requests, you can contact LiveHealth customer service, and they will review your situation to determine if a refund is possible.
Is LiveHealth HIPAA-Compliant?
Yes, LiveHealth is designed to be HIPAA-compliant.
Who Are LiveHealth’s Competitors?
LiveHealth’s competitors include other telehealth platforms that offer online therapy, psychiatry, and urgent care services. Some alternatives, such as Talkiatry, Brightside Health, and Talkspace may provide more comprehensive provider matching, broader insurance acceptance, or specialized services like couples counseling and ADHD treatment.
History & News About LiveHealth
Year Founded: 2013
Headquarters: Indianapolis, IN
LiveHealth Online launched in 2013.1 Initially, the platform focused on providing urgent care services, allowing users to consult with board-certified doctors for common medical issues. Over time, it expanded its services to include mental health therapy and psychiatry.
LiveHealth is owned and operated by Health Management Corporation (HMC), a subsidiary of Anthem Blue Cross Blue Shield.2 The platform was developed in collaboration with American Well (Amwell), a company specializing in telehealth services.3
Choosing Therapy strives to provide our readers with mental health content that is accurate and actionable. We have high standards for what can be cited within our articles. Acceptable sources include government agencies, universities and colleges, scholarly journals, industry and professional associations, and other high-integrity sources of mental health journalism. Learn more by reviewing our full editorial policy.
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“The Doctor Will See You Now… on Your Computer, Smart Phone or Tablet.” Business Wire, 31 July 2014, www.businesswire.com/news/home/20140731005912/en/The-Doctor-Will-See-you-Now%E2%80%A6-On-Your-Computer-Smart-Phone-or-Tablet#:~:text=LiveHealth%20Online%2C%20a%20telehealth%20service%20first%20launched,of%20Anthem%20Blue%20Cross%20and%20Blue%20Shield’s.
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“Terms of Use.” LiveHealth Online, livehealthonline.com/terms/?utm_source=chatgpt.com. Accessed 9 Feb. 2025.
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“Privacy Policy.” LiveHealth Online, livehealthonline.com/privacy-policy/?utm_source=chatgpt.com. Accessed 9 Feb. 2025.
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Church, M. (Jan. 28, 2025). “Talkiatry Review: Pros & Cons, Cost, & My Experience.” Retrieved from: https://www.choosingtherapy.com/talkiatry-review/
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Church, M. (Feb. 11, 2025). “Brightside Health Review: Pros & Cons, Cost, & My Experience.” Retrieved from: https://www.choosingtherapy.com/brightside-health-review/
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Liu, M. (May 6, 2024). “Brightline Mental Health Review: Pros & Cons, Cost, & Who it’s Right For.” Retrieved from: https://www.choosingtherapy.com/brightline-mental-health-review/
We regularly update the articles on ChoosingTherapy.com to ensure we continue to reflect scientific consensus on the topics we cover, to incorporate new research into our articles, and to better answer our audience’s questions. When our content undergoes a significant revision, we summarize the changes that were made and the date on which they occurred. We also record the authors and medical reviewers who contributed to previous versions of the article. Read more about our editorial policies here.
Author: Amanda Stretcher, MA, LPC-S
Medical Reviewer: Kristen Fuller, MD
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