Ophelia Health offers medication-assisted treatment (MAT) for opioid use disorder and related conditions, such as depression, anxiety, and insomnia. It earned 4 out of 5 stars in our independent review. Ophelia is available in select states, and all services are delivered entirely online. Treatment costs $245 per month, plus the cost of any prescribed medications. The company accepts many major insurance plans, which may lower the overall cost.
Editor's Note
We regularly review and update our content to ensure that it contains the most accurate and up-to-date information. In this round of updates, we note a price change for Ophelia Health from $195 monthly to $245 monthly. Ophelia Health remains our top MAT pick for treating Opioid Use Disorder (OUD).
Ophelia At a Glance
Cost: $245 monthly
Insurance Accepted: Yes
Services: MAT for OUD
Pros & Cons:
Pros - Offers fast and easy access to medication-assisted treatment for opioid use disorder
- Accepts many major health insurance plans
- Provides diagnosis and treatment for co-occurring conditions like depression, anxiety, and insomnia
- Includes 24/7 virtual emergency support with access to triage nurses
Cons - Services are only available in select states
- Counseling and therapy are not included
- Does not provide treatment for addictions other than opioid use disorder
- Customer service can be difficult to reach for questions before enrollment
Preview Ophelia
Ophelia Health offers medication-assisted treatment (MAT) for individuals living with opioid use disorder (OUD) and related conditions, such as depression, anxiety, and insomnia. All services are delivered entirely online, making the program highly accessible. Treatment costs $245 per month, plus the cost of prescribed medications. Ophelia is available in select states and accepts many major insurance plans.
Adults over the age of 18 who are regularly using opioids and are interested in Suboxone treatment may be eligible for care. However, Ophelia’s MAT program is not designed for individuals with severe opioid addiction who may require intensive or acute medical support. A key feature of Ophelia’s model is the inclusion of care coordinators, who assist patients throughout their treatment journey by helping schedule appointments, manage insurance claims, and coordinate pharmacy communications.
Overall, Ophelia Health is a valuable resource for individuals seeking accessible, evidence-based treatment for opioid use disorder. It earned 4 out of 5 stars in our independent review. However, those needing in-person, hybrid, or inpatient care, integrated therapy, or treatment for co-occurring substance use disorders may need to explore alternative options.
Individuals seeking virtual addiction care for alcohol use disorder (AUD) should check out Ria Health, as they offer nationwide coverage. Bicycle Health is unique in its offering of some in-person services, and Workit Health offers extensive addiction treatment and behavioral coaching. For more options for substance abuse, read our guide on the best virtual addiction treatments.
Detailed Review of Ophelia Health
Ophelia Health is an online medication-assisted treatment (MAT) program for those struggling with opioid addiction. Subscription plans cost $245 a month, but that does not include the cost of medication. Ophelia is offered in select states, and they accept many major insurance plans, so your actual costs could be less.
Review our scoring criteria for online medication-assisted treatment programs here.
Review our complete editorial policies here.
Getting Started
Ophelia’s MAT program is dedicated to treating opioid use disorder and common symptoms that are often associated with opioid addiction, specifically depression, anxiety, and insomnia. All of Ophelia’s services are offered online, making their treatment program incredibly accessible.
You can sign up for treatment by visiting the Ophelia Health website. Before you can begin medication-assisted treatment, you’ll need to connect with an enrollment coordinator who will explain how the program works, answer your questions, discuss insurance/payment options, and schedule your first visit with your clinician.
Your clinician will conduct a medical evaluation to see if Suboxone is right for you. If they believe you can benefit from MAT, they’ll send a prescription to your local pharmacy for pickup. They aim to begin treatment as quickly as possible, so you may even be able to pick up your prescription the same day as your initial virtual visit with your clinician.
If any issues arise throughout your treatment, you can contact a care coordinator for assistance. Care coordinators are there to help you with scheduling, insurance, prescriptions, and any other problems that may arise during your program.
Who Is Eligible for Treatment?
Anyone over the age of 18 who is regularly using opioids and is interested in treating their addiction with Suboxone is eligible for treatment. MAT with Ophelia is not for those with severe opioid addiction who might require acute medical care.
What Is Suboxone?
Suboxone is used in the treatment of opioid use disorders and is prescribed by licensed medical professionals. It contains both buprenorphine and naloxone, which collectively act to block the effects of opioids and relieve symptoms of withdrawal and cravings. Studies show that Suboxone can significantly reduce the risk of overdose and relapse.3
The World Health Organization places Suboxone on its list of Essential Medicines for its life-saving effects. Suboxone is also promoted as the first line of treatment for opioid addiction by the US Department of Health and Human Services. The FDA approved Suboxone in 2002, and it has continued to be labeled as a safe and effective drug since it hit the market in the Spring of 2003.4
Care Coordinators
Care coordinators are a significant part of Ophelia’s support team. They help patients through every step of their MAT program by assisting with scheduling appointments, managing insurance claims, and ensuring that pharmacies are receiving and filling prescriptions.
If you’re interested, a care coordinator can also help you connect with individual or group peer support. Care coordinators must hold a B.S. or B.A., and the majority of Ophelia’s team possess a relevant degree, such as Social Work, Mental Health Counseling, Psychology, or Public Health.
Cost & Insurance
The cost of treatment with Ophelia is $245 per month without insurance. Monthly costs may be lower depending on your insurance coverage. Ophelia Health does accept most major insurance plans.
The monthly plan does not include the cost of medication but does include the following:
- All Zoom calls with clinicians and the care team
- Suboxone medication management
- Daily support from the Ophelia care team
- Access to comfort medication to ease withdrawal symptoms
- Diagnosis and treatment of depressive, anxiety, and insomnia disorders
- Optional individual and group peer-support services2
Medication Costs
The cost of medication will vary depending on the type of medication, the dosage, and how much you’re prescribed. Many insurance companies will cover the cost of medication or charge a low co-pay.
Who Does Ophelia Health Serve?
Ophelia provides services in Arizona, California, Connecticut, Florida, Maine, Maryland, Montana, New Jersey, New York, Pennsylvania, Texas, Vermont, Virginia, and Washington. All of the treatment is conducted virtually through Zoom appointments. Ophelia is expanding to offer treatment in other states. If you’re interested, you can sign up to be notified when Ophelia becomes available in your state.
User Reviews for Ophelia Health
There are limited online reviews available for Ophelia Health, but I was able to find several patient experiences shared on the Ophelia Facebook page and the Better Business Bureau.
Reviews from Facebook
Facebook reviews often highlight how comfortable the doctors made them feel and credit the team with helping them through recovery. Several reviews also note that staff responded promptly to questions and concerns.
Reviews from Better Business Bureau | F Rating
Ophelia Health currently holds an F rating from the Better Business Bureau due to the company’s failure to respond to three customer complaints. Most reviews on the BBB site were negative, citing concerns about a lack of medical oversight and high costs.
Alternatives & Competitors
You may need an alternative to Ophelia if you’re looking for in-person, hybrid, or inpatient programs, need therapy with treatment, or if you’re hoping to treat co-occurring conditions or addictions. For treating addiction to several substances, Workit Health is our top pick, while Ria Health offers MAT services in all 50 states. Bicycle Health offers some in-person services for those not seeking virtual care.
Best for Multiple Addictions - Workit Health
Price: $150 – $300 monthly
Insurance Accepted: Yes
Services: MAT for OUD/ AUD/Stimulant Abuse; Coaching; Support Groups, and more
Ophelia Health and Workit Health both provide medication-assisted treatment for substance use disorders, but Workit Health offers a broader range of services. In addition to treating opioid addiction, Workit Health supports those struggling with alcohol use disorder, stimulant addiction, and various behavioral issues, including gambling, smoking, sex and pornography, and disordered eating.
Both programs are available in select states, offer fully virtual care, and accept certain insurance plans. Workit Health’s pricing for opioid treatment typically ranges from $150 to $300 per month, which is higher than Ophelia’s $245 monthly, but it comes with more extensive resources. This includes telehealth visits with medical providers, unlimited messaging with the care team, at-home drug testing kits, and access to online support groups and workshops. Both companies accept insurance, so final costs may be lower for some.
You can learn more about this option in our Workit Health review.
Pros & Cons
Pros - Medication-assisted treatment for multiple substance use disorders
- Includes care for co-occurring conditions such as depression, anxiety, HIV, and Hepatitis C
- Takes a whole-person approach by combining therapy, MAT, and education
- Offers a wide selection of therapeutic and educational courses online
- Services are easy to access through the website or mobile app
Cons - Out-of-pocket costs vary depending on the treatment plan
- Services are limited to certain states
- One-on-one therapy is not included
- Not available to individuals under age 18
Best for Alcohol Use Disorder - Ria Health
Price: $175 – $449 monthly
Insurance Accepted: Yes
Services: MAT for AUD; Therapy; Coaching
Ophelia Health and Ria Health both provide fully virtual medication-assisted treatment (MAT), but each focuses on a different type of substance use disorder. Ophelia is designed specifically for those managing opioid addiction, while Ria Health focuses on alcohol use disorder (AUD).
Both programs make remote care accessible to those who may not have in-person resources nearby. Ophelia’s services are offered in select states and cost $245 per month, plus the cost of medications. In contrast, Ria Health is available nationwide, with monthly costs ranging from $175 to $449, depending on the level of support chosen. Ria’s plans also include a Bluetooth breathalyzer for tracking progress, which can be a helpful tool for those looking to cut back or quit drinking.
Both companies support patients with co-occurring conditions like anxiety, depression, or insomnia. However, Ria Health stands out for incorporating licensed mental health professionals into its treatment plans, providing therapy and coaching alongside medication management. Ophelia takes a more streamlined approach, focusing on medication management with dedicated care coordinators who assist with scheduling, prescriptions, and insurance navigation.
To learn more, read our full Ria Health review.
Pros & Cons
Pros - Supports co-occurring conditions like anxiety and depression
- Available nationwide
- Services accessible via app or personal device
- Flexible plans for reducing or quitting alcohol
- Includes Bluetooth breathalyzer for progress tracking
- Offers recovery coaching from licensed counselors
Cons - Limited to alcohol use disorder
- Not available for patients under 18
- Does not accept Medicaid or Medicare Advantage
Best for In-Person Care - Bicycle Health
Price: $249 monthly
Insurance Accepted: Yes
Services: MAT for OUD; Therapy; Online support groups
Bicycle Health and Ophelia Health both provide medication-assisted treatment (MAT) for opioid use disorder, primarily using Suboxone. While both companies offer fully virtual care, Bicycle Health also provides in-person services at select clinics, which can be a significant advantage for those seeking face-to-face support. Additionally, Bicycle Health includes access to online support groups and optional therapy, adding another layer of care that some patients may find valuable.
Both providers operate in a limited number of states, though each has plans to expand. Pricing is comparable, with Ophelia’s base plan costing $245 per month and Bicycle Health’s starting at $249. Both companies accept several major insurance plans, potentially reducing out-of-pocket costs for eligible patients. For those who need broader mental health support alongside opioid treatment, Ophelia may be the better fit, while those who prefer optional therapy, online support groups, or in-person care may find Bicycle Health more appealing.
To learn more, check out our in-depth review of Bicycle Health.
Pros & Cons
Pros - Accessible medication-assisted treatment for opioid use disorder
- Accepts many major health insurance plans
- Offers both telehealth and limited in-person care
- Same-day treatment options are available
- Includes online recovery support groups
Cons - Services are only available in select states
- Customer service can be challenging to reach
- Users report billing discrepancies and insurance issues
- Suboxone is the only medication offered
Why You Can Trust My Review
“After evaluating multiple online medication-assisted treatment (MAT) programs, Ophelia Health stood out as a top choice for individuals managing opioid use disorder, earning 4 out of 5 stars in our independent review. It also received our award for Best for Opioid Use Disorder in our full guide to the best virtual addiction treatment programs. This rating reflects the strong credentials and expertise of Ophelia’s care team, as well as its commitment to evidence-based, personalized care.
With years of experience supporting clients in recovery, I understand the critical role that clinical oversight and personalized support play in long-term recovery. My assessment of Ophelia Health considered not just its convenience and cost, but also the quality of care coordination, the depth of provider experience, and the level of support available to patients as they navigate their recovery journey.”
History & News About Ophelia Health
Year Founded: 2019
Founders: Zack Gray and Mattan Griffel
Headquarters: New York, NY
Publicly Traded: No
Zack Gray co-founded Ophelia Health after losing a loved one to an opioid overdose. This personal experience motivated him to create a more accessible and evidence-based treatment option for individuals struggling with opioid use disorder (OUD). Ophelia aims to provide medication-assisted treatment (MAT) through telemedicine, offering an alternative to traditional rehab models.
Ophelia Health began its operations in Pennsylvania in 2020 and has since expanded its telemedicine services to multiple states. As of now, Ophelia offers services in 14 states, providing virtual care for individuals with OUD.5
Frequently Asked Questions
Does Ophelia Accept Insurance?
Yes, Ophelia accepts several major insurance plans, including Medicare and Medicaid. If you’d like to use health insurance for mental health services, you’ll first have to verify if Ophelia is available in your state.
Ophelia accepts insurance from a variety of providers, including Humana, Anthem Blue Cross Blue Shield, and Medicare and Medicaid plans. Ophelia is currently offered in Arizona, California, Connecticut, Florida, Maine, Maryland, Montana, New Jersey, New York, Pennsylvania, Texas, Vermont, Virginia, and Washington. The company is expanding, so there could be treatment plans with Ophelia offered soon in your state.
Are There Out-of-Network Benefits?
An Ophelia representative can create an itemized superbill and assist you in submitting a claim to your insurance company.
What Credentials do Ophelia Health Providers Hold?
Medical providers include Medical Doctors, Family Nurse Practitioners, Nurse Practitioners, and Physician Assistants.
How Am I Matched with My Care Team?
Your enrollment coordinator will pair you with a care coordinator and a clinician.
Can I Switch to a Different Clinician During My Treatment?
Yes, Ophelia allows you to switch to different clinicians if you feel dissatisfied or uncomfortable with the one you’re assigned. Patients aren’t assigned one care coordinator, they have access to all available care coordinators throughout their treatment.
What Medications Are Available with Ophelia Health?
Suboxone is the main medication that is prescribed through Ophelia’s program.
How Do I Get My Prescription?
Prescriptions are sent to your local pharmacy for pick-up.
Can I use my HSA or FSA?
Yes, you can use your FSA or HSA for mental health treatment with Ophelia, as long as the form of payment is compatible with their billing system.
How Do I Unenroll from Ophelia?
You can contact your care coordinator to help you unenroll from Ophelia’s program.
Does Ophelia Offer Refunds?
An Ophelia representative explained that there have been very few circumstances when refunds were warranted, but they do their best to meet the needs of their patients, so any refund requests will be sent to supervisors for review.
Is Ophelia HIPAA Compliant?
Yes, Ophelia is HIPAA-compliant. To learn more, you can check out their Notice of Privacy Policies and Terms of Use.
ChoosingTherapy.com strives to provide our readers with mental health content that is accurate and actionable. We have high standards for what can be cited within our articles. Acceptable sources include government agencies, universities and colleges, scholarly journals, industry and professional associations, and other high-integrity sources of mental health journalism. Learn more by reviewing our full editorial policy.
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Grinspoon, P. (2021, October 7). 5 Myths about using Suboxone to treat opiate addiction. Harvard Health Publishing. Retrieved from: https://www.health.harvard.edu/blog/5-myths-about-using-suboxone-to-treat-opiate-addiction-2018032014496
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Ophelia Health. (n.d.). Insurance & Pricing. Retrieved from: https://ophelia.com/insurance-and-pricing
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National Institute on Drug Abuse. (2021, December). Medications to treat opioid use disorder research report. NIDA. Retrieved from: https://nida.nih.gov/download/21349/medications-to-treat-opioid-use-disorder-research-report.pdf?v=99088f7584dac93ddcfa98648065bfbe
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Ophelia Health. (n.d.). What is Suboxone? Retrieved from: https://ophelia.com/about-suboxone
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We regularly update the articles on ChoosingTherapy.com to ensure we continue to reflect scientific consensus on the topics we cover, to incorporate new research into our articles, and to better answer our audience’s questions. When our content undergoes a significant revision, we summarize the changes that were made and the date on which they occurred. We also record the authors and medical reviewers who contributed to previous versions of the article. Read more about our editorial policies here.
Author: Chelsey Church, M.S. (New author)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Fact-checked and edited the entire article for improved readability and clarity. Updated pricing throughout (Ophelia Health from $195 monthly to $245 monthly; Bicycle Health from $199 monthly to $249 monthly). Updated Alternatives & Competitors Section (Companies Added: Workit Health and Ria Health). Updated screenshots throughout the entire article.
Author: Randi Sprintis, MS (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Added review summary block, new format for editorial star rating, and all related page features.
Author: Randi Sprintis, MS
Medical Reviewer: Benjamin Troy, MD
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