Two of our experienced reviewers tried and tested Hims psychiatry, using the psychiatric medication services, engaging with multiple providers, following treatment plans, receiving medication, and testing out all the features Hims offers over the last two years. Hims psychiatry earned 3 out of 5 stars in our independent review. Overall, Hims offers one of the most convenient ways to access mental health medication management, but the care isn’t very personalized or comprehensive.
Cost: $29 – $49 monthly (billed quarterly, biannually, or annually)
Insurance Accepted? No
Offers Therapy? No
- Extremely convenient for getting medication
- Relatively affordable cash pay option
- Hims will prescribe medication with no live visits with a provider
- Does not accept any insurance
- Doesn’t offer therapy
- People looking for affordable psychiatric medication maintenance care
Overview
Hims is an online psychiatry and therapy platform that costs between $29 – $49 monthly and is available for men ages 18+ in any state in the US. During our independent review of their services, they earned an overall rating of 3 out of 5 stars.
When I tried Hims, I was disappointed to find that I was automatically prescribed medication without meeting with a provider via phone or video first. I filled out an intake questionnaire that detailed some basic information about my health, a provider reviewed my information, and my Hims medication shipment was in the mail on its way to me within a day. While this may be convenient for some, for others who may be newer to psychiatric care it’s best to meet with a provider one-on-one, discuss diagnoses, and work on a treatment plan together.
Hims only offers care to men, while its sister company Hers offers care to women. Hims offers psychiatry however it does not offer individual or couples therapy. BetterHelp is a very accessible and easy option for individual therapy, while ReGain is a good alternative for those looking for couples therapy. Hims and Hers doesn’t accept insurance, so Talkiatry or Talkspace could be better alternatives, depending on your insurance coverage.
Why You Can Trust My Review
Our Hims review is based on first-hand experience using their psychiatric medication services by two of our experienced reviewers. The first reviewer – Emily – conducted a full review of everything Hims mental health offers but was unable to use it firsthand. Our second reviewer, Matt, used Hims by going through the sign-up process, getting matched with a psychiatrist, trying and testing all the features, being prescribed and receiving medication, and even putting Hims’ customer service team to the test by flagging issues, requesting refunds, and more. Over the last two years, we’ve learned a lot about Hims while also collectively testing and reviewing multiple other online psychiatry providers.
Based on our quantitative multi-point scoring criteria, Hims scored 3 out of 5 stars during our most recent review. Our scoring criteria measure 30+ metrics across 13 categories, ranging from quality of user experience to prescriber vetting and experience, and more.
Review our scoring criteria for online psychiatry platforms here.
Review our complete editorial policies here.
Firsthand Experiences with Hims
Below, we’ve presented a deep dive into everything Hims offers, but sometimes you just want to hear a clear recommendation from somebody who’s used the service firsthand. Here are our firsthand experiences with Hims:
Detailed Review of Hims
Hims offers telehealth psychiatry to men 18+ in the US. Hims does not accept insurance. Its cash pay cost for psychiatry is $29 – $49 monthly (billed quarterly, biannually, or annually). Hims no longer offers therapy services.
Convenient Online Medication Management
Hims offers one of the fastest ways of getting medication, which may be the right fit for some, but not a great choice for others. To get started, you simply need to fill out an intake questionnaire.
Information collected by the intake questionnaire includes basic medical history, depression and anxiety assessments (the PHQ-9 and GAD-7, respectively), as well as personal and family history with mental health medication. After you submit your intake questionnaire, Hims will keep you updated as one of its providers reviews all your information.
I finished up my intake on a Friday afternoon at home from my iPhone. I didn’t encounter any issues. I noted in my intake that I have been taking sertraline for about the past year. The following Monday I was greeted with a message that my medication – which I had not officially agreed that I wanted – was in the mail on the way to me. This took me aback. Didn’t I need to meet with a psychiatrist first? I reckoned that getting started on a maintenance dose must be easier than getting prescribed new medicine. But it still concerned me that Hims did not request verification from my previous doctor. The only documentation I was required to upload was a photo of my driver’s license and a selfie for identity verification.
As I was unboxing my Hims medication shipment, I was struck by the quality and design of the packaging. It’s clear that Hims has spent a good deal of time and money optimizing its brand, including custom Hims medication bottles.
So, we decided to have another member of our staff test out Hims, and see what would happen when they filled out the intake. This staff member has never been on mental health medication before.
Hims still prescribed our staff member medication, without any follow-up or sessions with a psychiatrist. The diagnosis and subsequent prescription seem to be entirely based on this one intake questionnaire. Oddly, this time, the system didn’t ask for any kind of ID or driver’s license at all. Our staff member reached out in their provider portal to request a one-on-one meeting with a provider to discuss this further, but customer support stated that since this is not a legal requirement in the patient’s state, then they are unable to offer it.
Regardless of the questionable beginnings of the prescription, the medication reached me very quickly, and the entire process was seamless from beginning to end. So, I can definitely say that Hims offers one of the most convenient ways of getting mental health medication. As to whether or not that level of convenience is advisable would be highly dependent on the personal situation of the user of the service. Hims states that new patients complete an asynchronous check-in with their provider about 30 or 60 days into treatment.
Sexual Health & Other Wellness Services
Hims’ original main offering was its services for erectile dysfunction (ED) and other male sexual disorders, as well as medicines for hair growth and skin health.
Prospective patients can use Hims to get treatment for sexual dysfunctions such as ED and premature ejaculation. The system operates in basically the same way, with a few variations to the intake questionnaire. Hims also offers medications that can help with skin health, regrowing hair after balding, and medically-assisted weight loss. Our full Hims ED review was written by a licensed pharmacist and provides more insight into how Hims can help with treating sexual dysfunctions.
Hims Cost & Insurance
Hims costs range from $29 – $49 monthly, but the subscription is not billed monthly. Rather than having different plans with varying levels of access, all mental health medication plans with Hims include the same services. However, you’ll receive discounts if you elect to pay bi-annually or annually instead of quarterly.
All Hims pricing plans for mental health medication include ongoing messaging support with your prescriber and the cost of medication and shipping. Hims does not accept insurance.
There are three Hims pricing plan options for mental health medication management:
- 3-Month Plan ($147 quarterly) – Advertised as $49 monthly
- 6-Month Plan ($234 biannually) – Advertised as $39 monthly
- 12-Month Plan ($348 annually) – Advertised as $29 monthly.
Hims does not accept insurance, but you could still pay for your subscription with a FSA or HSA card, or you could request a superbill to submit for out-of-network reimbursement.
Who Does Hims Serve?
Hims psychiatry is available for men ages 18+ in 48 US states. Disorders that Hims treats include anxiety, depression, sleep disorders, stress and burnout, and more. Women can go to the sister company Hers for care. Hims psychiatry is not available in Alaska or Arkansas.
Hims does not offer any kind of therapy services. If you’re looking for therapy with a similar convenience to Hims, then BetterHelp is a great option. For those seeking joint or couples therapy, you can look to Regain. Hims mental health treats general psychological issues, and OCD is covered under this to a degree, but if you’re seeking a specialist to help with OCD-related symptoms, then NOCD is your best bet. Meanwhile, if you’re looking for a provider that’s covered by insurance and offers both therapy and psychiatry, then Brightside Health or Talkspace are two of the best options.
User Reviews for Hims
Across multiple review sites, Hims tended to have positive feedback overall. Many felt that the services and products offered were genuinely helpful and affordable. Major issues outlined in negative reviews mainly concerned issues with customer service, billing, and critiques of the overall care model.
It’s worth noting that many positive reviews that are found on third-party review websites tend to skew toward hair loss treatment and sexual health, so those reviews may not be accurate in representing Hims mental health treatment.
Reviews from the Apple App Store | 4.8 stars out of 5 | 28k reviews
Positive reviews from the Apple App Store highlighted the convenience of getting medicine with minimal barriers, quickly and efficiently. Many felt that being able to get ED medication discretely and with minimal ongoing fuss was very convenient.
Negative reviews from the Apple App Store highlighted the unprofessional and “profit-driven” appearance of the Hims experience. Many decried the care model of receiving medication with minimal oversight. Multiple reviews outlined displeasure with customer service and billing.
Reviews from the Android App Store | 4.6 stars out of 5 | 4k reviews
Positive reviews from the Android App Store indicated many users enjoy the convenience and minimal interaction built into the Hims service.
Negative reviews from the Android App Store noted some technical issues with the Android app, as well as displeasure with the lack of medical oversight. Many stated they were frustrated by the difficulty in canceling or changing services and felt customer service was unhelpful.
Reviews from Trustpilot | 3.5 stars out of 5 | 3k reviews
Positive reviews from Trustpilot indicated that many users appreciated the ease of use that Hims offers, and felt that the medication and treatment they received were effective and helpful.
Negative reviews from Trustpilot highlighted similar themes to the app store reviews – many mentions of customer service problems, billing issues, and ineffective providers.
Who May Want an Alternative to Hims?
Hims might be a sensible option in some situations, but those seeking hands-on psychiatric care, those new to mental health medication, those struggling with severe symptoms, or those with concerns that require specialty care should look elsewhere.
Those Seeking Hands-On Psychiatric Care - Learn Why
Hims has a very hands-off approach to mental health medication. If you’re looking to work together intensively with a psychiatrist or medication provider to find the best fit for you, then Hims isn’t the best option. Brightside Health offers a good alternative, but Talkspace and Talkiatry are also good if your insurance is in-network with them.
People New to Taking Mental Health Medication - Learn Why
Hims doesn’t provide as much support as other psychiatry platforms like Brightside Health. If you’re new to mental health medication and are looking for more comprehensive care, then Hims isn’t a good option.
Those With Mental Health Concerns Requiring Specialty Care - Learn Why
Hims might be a good option for relatively low-acuity maintenance medication care, but those with more specialized concerns are still better served by other providers. For instance, our favorite therapy provider for OCD symptoms is NOCD. Folks suffering from eating disorders are best served by Equip Health. Meanwhile, if you’re looking for treatment for alcohol use disorder or opioid use disorder, you might look to Workit Health or Bicycle Health, respectively.
People Struggling with Severe Mental Health Symptoms - Learn Why
Online psychiatry is not ideal for those suffering from severe mental health symptoms such as suicidal ideation, hallucinations, or psychosis. Those suffering from severe mental health symptoms should seek in-person care. If you qualify, Brightside Health offers a unique virtual crisis care program for those suffering from severe symptoms.
Hims Vs. Competitors
Hims could be a great option for those seeking maintenance care or who highly value convenience, however, if you’re looking for more personalized, hands-on care, then Brightside Health and Talkspace could be better alternatives – plus both of them offer therapy and accept insurance. Meanwhile, Talkiatry is a better medication option than Hims overall, but it’s only a viable option for those in-network with it.
Hims Vs. Brightside Health
Hims Vs. Talkspace
Hims Vs. Talkiatry
Hims Review – Our Final Verdict
Frequently Asked Questions
Is Hims Legitimate?
Yes, Hims is a legitimate well-known, and relatively large provider of psychiatry and other medical services. Hims vets and verifies its providers and is fully HIPAA-compliant.
How are Hims Providers Vetted and Verified?
All therapists on Hims are licensed and accredited psychologists, licensed marriage and family therapists, licensed clinical social workers, or licensed professional therapists. Medication providers are either medical doctors or psychiatric nurse practitioners.
How are You Matched with Hims Providers?
Matching on Hims happens automatically based on your answers from the assessment and preferences you selected during the sign-up process.
How Do I Change Providers on Hims?
To change your medication provider or therapist through Hims, you must reach out to customer service. If you’re already a member, you can send a request through Hims’ help center, or email customer service at [email protected] or by calling 1-800-368-0038.
What Does Hims Prescribe for Anxiety?
According to the Hims website, Hims may prescribe a variety of antidepressants or antianxiety medications in the treatment of anxiety, including SSRIs such as sertraline (Zoloft) or fluoxetine (Prozac). Other types of medications including bupropion (Wellbutrin) or Buspirone (Buspar) might be prescribed, depending on your needs. Hims does not prescribe controlled substances such as Xanax or Adderall.
Does Hims Prescribe Anxiety Medication?
Yes, Hims does prescribe anxiety medication. Medications that Hims might prescribe for anxiety include SSRIs such as sertraline (Zoloft) or fluoxetine (Prozac), among other classes of medication. Hims does not prescribe controlled substances such as Xanax or Ritalin.
Does Hims Prescribe Xanax?
No. Hims does not prescribe any sort of controlled substance, including Xanax.
How Much Does Hims Cost?
Hims costs range from $29 – $49 monthly, but the subscription is not billed monthly. Rather than having different plans with varying levels of access, all mental health medication plans with Hims include the same services, however, you’ll receive discounts if you elect to pay bi-annually or annually instead of quarterly.
All Hims mental health medication plans include ongoing messaging support with your prescriber and the cost of medication and shipping. Hims does not accept insurance.
Hims offers three subscription options for mental health medication management:
- 3-Month Plan ($147 quarterly) – Advertised as $49 monthly
- 6-Month Plan ($234 biannually) – Advertised as $39 monthly
- 12-Month Plan ($348 annually) – Advertised as $29 monthly.
- Therapy ($99 per session) – Therapy with Hims is billed at a rate of $99 per session.
Does Hims Accept Insurance
No, Hims does not accept any sort of insurance for its services.
How Much Is Hims Without Insurance?
Hims does not accept insurance, so the costs are the same.
Hims offers three subscription options for mental health medication management:
- 3-Month Plan ($147 quarterly) – Advertised as $49 monthly
- 6-Month Plan ($234 biannually) – Advertised as $39 monthly
- 12-Month Plan ($348 annually) – Advertised as $29 monthly.
- Therapy ($99 per session) – Therapy with Hims is billed at a rate of $99 per session.
Does Hims Offer Therapy?
No. Hims does not offer therapy services any longer.
Can I Use My HSA/FSA for Hims?
Yes, you can use your FSA or HSA for therapy expenses with Hims. You will simply enter your HSA/FSA card information as your payment type.
How Do I Cancel My Hims Subscription?
To cancel your Hims subscription, simply log into your account, navigate to the “Subscriptions” tab in the mobile app or website, and scroll down to select “Edit upcoming orders.” You’ll be able to modify or cancel your Hims plan from this page.
If you have further questions about canceling your account, you can chat with support through your account, or contact Hims support by email at [email protected] or by phone at 1-800-368-0038.
Does Hims Issue Refunds?
Hims may offer refunds on a case-by-case basis. You can contact Hims support by logging into your account, by email at [email protected], or by phone at 1-800-368-0038.
Is Hims HIPAA-Compliant?
Yes, Hims has policies consistent with HIPAA standards and states on its website that it is fully HIPPA-compliant.
Please visit Hims Privacy Policy and Terms & Conditions for more information.
History & News About Hims
- Company Name: Hims & Hers Health, Inc.
- Year Founded: 2017
- Founders: Andrew Dudum, Jack Abraham, & Hilary Coles
- Publicly Traded? Yes
- Headquartered In: San Francisco, California
Hims began its life in 2017 after it was founded by Andrew Dudum, Jack Abraham, and Hilary Coles. The company initially focused on selling erectile dysfunction medication, hair growth products, and over-the-counter personal care goods.1 Hims went public in 2020 after generating massive amounts of funding and value during the COVID-19 pandemic, while simultaneously generating quite a bit of controversy. Many have criticized the company for risky medical practices and showy marketing that is perceived as promoting sexual and body shame in men and women.1,2
Notably, in 2020, Hims began offering group therapy, and later one-on-one therapy,3 however, according to Hims customer service in 2024, the company no longer offers therapy services.
Additional Resources
To help our readers take the next step in their mental health journey, Choosing Therapy has partnered with leaders in mental health and wellness. Choosing Therapy is compensated for marketing by the companies included below.
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