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  • Mental Health Issues
    • Anxiety
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    • Depression
    • Grief
    • Narcissism
    • OCD
    • Personality Disorders
    • PTSD
  • Relationships
    • Dating
    • Marriage
    • Sex & Intimacy
    • Infidelity
    • Relationships 101
    • Best Online Couples Counseling Services
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    • Anger
    • Burnout
    • Stress
    • Sleep
    • Meditation
    • Mindfulness
    • Yoga
  • Therapy
    • Starting Therapy
    • Types of Therapy
    • Best Online Therapy Providers
    • Online Therapy Reviews & Guides
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    • Anxiety Medication
    • Depression Medication
    • ADHD Medication
    • Best Online Psychiatrist Options
  • Reviews
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    • Best Online Therapy with Insurance
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  • Detailed ReviewDetailed Review
    • Getting StartedGetting Started
    • Medication-Assisted TreatmentMedication-Assisted Treatment
    • Psychiatry for Dual-DiagnosisPsychiatry for Dual-Diagnosis
    • Therapy & CounselingTherapy & Counseling
    • Recovery CoachingRecovery Coaching
    • Cost & InsuranceCost & Insurance
    • Who Does Eleanor Health Serve?Who Does Eleanor Health Serve?
  • User ReviewsUser Reviews
  • Alternatives & CompetitorsAlternatives & Competitors
    • Ophelia Health for Opioid Use DisorderOphelia Health for Opioid Use Disorder
    • Ria Health for Alcohol Use DisorderRia Health for Alcohol Use Disorder
    • Workit Health for Multiple AddictionsWorkit Health for Multiple Addictions
    • Bicycle Health for In-Person Care Bicycle Health for In-Person Care
  • Why You Can Trust My ReviewWhy You Can Trust My Review
  • History & NewsHistory & News
  • FAQSFAQS

Eleanor Health Review 2025: Cost, Pros & Cons, & Who It’s Right For

Chelsey Church, M.S., Editor at ChoosingTherapy.com, Headshot

Author: Chelsey Church, M.S.

Chelsey Church, M.S., Editor at ChoosingTherapy.com, Headshot

Chelsey Church M.S.

Chelsey has 7+ years experience in mental health care. As a Mental Health Technology Editor, she is dedicated to writing honest and reliable reviews based on firsthand experience using mental health products and services. Areas of expertise

See My Bio Editorial Policy
Headshot of Benjamin Troy, MD

Medical Reviewer: Benjamin Troy, MD Licensed medical reviewer

Headshot of Benjamin Troy, MD

Benjamin Troy MD

Dr. Benjamin Troy is a child and adolescent psychiatrist with more than 10 years. Dr. Troy has significant experience in treating depression, bipolar disorder, schizophrenia, OCD, anxiety, PTSD, ADHD, and ASD.

See My Bio Editorial Policy
Published: May 14, 2025

ChoosingTherapy.com may earn commissions from the companies reviewed when you click links on this page. Learn more about our editorial standards, review process, and advertising policy.

  • Detailed ReviewDetailed Review
    • Getting StartedGetting Started
    • Medication-Assisted TreatmentMedication-Assisted Treatment
    • Psychiatry for Dual-DiagnosisPsychiatry for Dual-Diagnosis
    • Therapy & CounselingTherapy & Counseling
    • Recovery CoachingRecovery Coaching
    • Cost & InsuranceCost & Insurance
    • Who Does Eleanor Health Serve?Who Does Eleanor Health Serve?
  • User ReviewsUser Reviews
  • Alternatives & CompetitorsAlternatives & Competitors
    • Ophelia Health for Opioid Use DisorderOphelia Health for Opioid Use Disorder
    • Ria Health for Alcohol Use DisorderRia Health for Alcohol Use Disorder
    • Workit Health for Multiple AddictionsWorkit Health for Multiple Addictions
    • Bicycle Health for In-Person Care Bicycle Health for In-Person Care
  • Why You Can Trust My ReviewWhy You Can Trust My Review
  • History & NewsHistory & News
  • FAQSFAQS

Eleanor Health provides a combination of medication-assisted treatment (MAT) and therapy for individuals dealing with substance use and co-occurring mental health conditions. I rated it 4 out of 5 stars in my independent review, largely due to its integrated, whole-person approach. Online care is available in select states, and some locations also offer in-person services.

Costs vary based on your treatment plan, location, and insurance, but many major plans are accepted. For those paying out of pocket, Eleanor Health offers a self-pay MAT program starting at $249 per month.

Editor's Note

  • We regularly review and update our content to ensure that it contains the most accurate and up-to-date information. In this round of updates, we note a price change for Eleanor Health to $249 monthly. It remains our pick for the best MAT program with dual-diagnosis care.

Eleanor Health At a Glance

Eleanor Health Logo
Rating:
Overall rating of 4 out of 5 possible.
(4 out of 5)

Cost: $249 monthly
Insurance Accepted: Yes
Services: MAT for OUD/AUD/Stimulant Abuse; Therapy; Peer support

Check Insurance Coverage Now

Visit Eleanor Health 

Pros & Cons of Eleanor Health

Pros Icon Pros
  • Offers multiple medications to support treatment of various substance use disorders
  • Provides both online and in-person care in select states
  • Includes psychiatry and therapy for co-occurring mental health conditions
  • Emphasizes a whole-person approach to recovery
  • Offers a standard 60% discount for self-pay patients
Cons Icon Cons
  • Out-of-pocket costs vary based on location and provider availability
  • Services are limited to select states
  • No flat-rate subscription or bundled pricing options
  • Not available to patients under the age of 18

Preview Eleanor Health

Screenshot of Eleanor Health’s homepage.
Screenshot of Eleanor Health’s Online MAT page.
Screenshot of Eleanor Health’s “What to Expect” page 1.
Screenshot of what Eleanor Health’s self-pay program covers.
Screenshot of common medications prescribed by Eleanor Health.
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Eleanor Health provides treatment for those struggling with substance use disorders and co-occurring mental health disorders. They take a whole-person approach to addiction recovery by providing medication-assisted treatment (MAT), therapy, and recovery coaching. Eleanor Health offers online and in-person treatment and accepts many major insurance plans. The overall cost will depend on a patient’s location, insurance, and personalized treatment plan.

Once you contact Eleanor Health, your first appointment will be scheduled as quickly as possible, likely happening the same day or within 24 hours. All Eleanor Health patients have access to their secure online portal, which is where you’ll communicate via video or direct message with your support care team.

Eleanor Health is an exceptional company that aims to change the game for treatment of substance use disorders. It earned 4 out of 5 stars from our independent review. While Eleanor Health offers convenient and comprehensive treatment plans for substance use disorders, it may not be a good fit for everyone. Those who are primarily focused on recovery from opioid use disorder or anyone seeking inpatient care may want an alternative.

For those seeking care for alcohol use disorder (AUD), Ria Health is a great option with nationwide availability. Workit Health also stands out as a strong option for those dealing with substance use disorders, and it offers behavioral coaching for issues like pornography addiction and other compulsive behaviors. For even more options, read our full guide on the best virtual addiction treatments.

Detailed Review of Eleanor Health

Eleanor Health offers care for individuals dealing with substance use disorders and co-occurring mental health conditions. Their whole-person approach to recovery includes medication-assisted treatment (MAT), therapy, and recovery coaching. Services are available both online and in person, depending on location, and many major insurance plans are accepted. Total cost varies based on the patient’s location, coverage, and specific treatment needs.

Eleanor Health earned 4 out of 5 stars
Overall rating of 4 out of 5 possible.
View Details
Detailed Scoring Breakdown
Rated 5 out of 5 possible for
Medication-Assisted Treatment Options (5 out of 5)
Rated 5 out of 5 possible for
Dual Diagnosis Services (5 out of 5)
Rated 5 out of 5 possible for
Mental Health Support (5 out of 5)
Rated 4 out of 5 possible for
Additional Resources (4 out of 5)
Rated 2 out of 5 possible for
Geographic Location (2 out of 5)
Rated 4 out of 5 possible for
Cost of Care (4 out of 5)
Rated 5 out of 5 possible for
Insurance & Out-of-Network Benefits (5 out of 5)
Rated 3.5 out of 5 possible for
Reliability & Longevity (3.5 out of 5)
Rated 5 out of 5 possible for
Care Team Credentials & Expertise (5 out of 5)
Rated 4.5 out of 5 possible for
Customer Service (4.5 out of 5)
Rated 5 out of 5 possible for
Privacy & HIPAA (5 out of 5)

Review our scoring criteria for online medication-assisted treatment programs here.
Review our complete editorial policies here.

Getting Started

Beginning care with Eleanor Health is designed to be simple, supportive, and personalized. Services are available both online and in person in select cities. To get started, you can take an optional online quiz, fill out a contact form, or call the number listed for your state on the Eleanor Health website. A representative will follow up to walk you through the next steps.

During the onboarding process, a team member will verify your insurance and go over available payment options. Eleanor Health accepts many major insurance plans, and those without coverage can opt into the self-pay MAT program. The total cost of care will vary based on your location, plan, and treatment needs.

In most cases, your first appointment will be scheduled the same day or within 24 hours. You’ll meet your care team, which may include a medical provider, psychiatrist, therapist, and recovery coach, and undergo an initial evaluation. If medication-assisted treatment (MAT) is recommended, your doctor will send a prescription to your local pharmacy for pickup.

Screenshot of the Getting Started page for Eleanor Health.
Screenshot of Eleanor Health’s signup page.
Screenshot of Eleanor Health’s “What to Expect” page 1.
Screenshot of what Eleanor Health’s self-pay program covers.
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From there, a personalized treatment plan is created based on your goals and preferences. Most patients attend one to three sessions per week during the first 90 days, with appointment frequency decreasing as stability improves. Care plans often include therapy, recovery coaching, and ongoing medical management.

Eleanor Health also provides a secure online portal where you can message or video chat with your care team. Recovery coaches are available to help with practical needs like job searches, housing, child care, and building social support. If you ever feel that a provider or coach isn’t the right fit, you can request a change at any time.

If MAT is part of your plan, you may be asked to complete periodic urine drug screens. These are not punitive, and unexpected results won’t result in dismissal from care. Instead, Eleanor Health uses them to help tailor and adjust your treatment plan as needed, always to support your long-term recovery.

Medication-Assisted Treatment

Medication-assisted treatment is a cornerstone of Eleanor Health’s services and a significant element of the whole-person approach to addiction recovery. Studies show that utilizing medication along with therapy can increase the likelihood of a successful recovery and reduce the risk of death from overdose.2

If your medical provider believes you can benefit from MAT, a prescription will be sent to your local pharmacy for pickup. Some of the medications prescribed by Eleanor Health physicians include:

  • Buprenorphine
  • Naltrexone
  • Vivitrol
  • Suboxone
  • Campral
  • Chantix
Screenshot of Eleanor Health’s “What to Expect” page 1.
Eleanor Health’s “What to Expect” page 2.
Eleanor Health “What to Expect” page 3.
Screenshot of common medications prescribed by Eleanor Health.
Screenshot of common medications prescribed by Eleanor Health.
Screenshot of the information page for addiction counseling with Eleanor Health.
Screenshot of the information page for peer support with Eleanor Health.
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Psychiatry for Dual-Diagnosis

Oftentimes, those struggling with addiction simultaneously face other mental health conditions, like anxiety, depression, bipolar disorder, or PTSD. Eleanor Health provides psychiatry services to safely and effectively manage medication for mental health disorders alongside MAT for addiction. Because mental health illnesses and addiction are frequently intertwined, psychiatry services are an amazing component of Eleanor Health’s personalized treatment plans.

Therapy & Counseling

Patients at Eleanor Health also gain access to different forms of therapy and counseling, such as individual therapy, group counseling, couples/marriage therapy, and family therapy. When building your personalized treatment plan, you’ll discuss with your support care team the best style of therapy for your recovery. Working with a therapist can help you learn coping strategies to manage cravings and triggers, as well as help you discover underlying thoughts, emotions, and behaviors that impact your addiction.

Recovery Coaching

Recovery coaching is an additional resource that helps complete the whole-person approach to healing. Eleanor Health goes beyond medication and therapy to address other lifestyle issues that can contribute to relapses. For instance, a recovery coach may help patients manage transportation, create budgets, plan meals, arrange child care, or find a job. When visiting a clinic in person, a recovery coach can also help you connect with peers in your local recovery community. Recovery coaches are there to help you navigate obstacles and create positive and healthy daily routines.

Cost & Insurance

The cost of care will depend on your individual treatment plan. Eleanor Health accepts major insurance plans, and they offer discounts to self-pay members. It offers a self-pay program, which is available for those without insurance at $249 monthly.

Screenshot of Eleanor Health’s self-pay cost
Screenshot of what Eleanor Health’s self-pay program covers.
Screenshot of insurance verification page for Eleanor Health.png
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Monthly Program Costs

Eleanor costs $249 a month for those without insurance. For this fee, you can participate in safe medical detox from home, connect with your care team whenever you need support, and manage your prescriptions.

Medication Costs

The cost of medication will vary depending on the type of medication, the dosage, and how much you’re prescribed. Many insurance companies will cover the cost of medication or charge a low co-pay. For self-pay patients, the cost of medication is not included in the monthly program fee.

Insurance

Eleanor Health accepts many major insurance plans. The following insurance providers are currently in-network with Eleanor Health:

  • Aetna
  • Wellpoint
  • Blue Cross Blue Shield
  • Medicaid Managed Care Plans (Will vary by state)
  • United Healthcare
  • Medical Mutual of Ohio

Who Does Eleanor Health Serve?

Eleanor Health is currently available in Florida, Louisiana, Massachusetts, New Jersey, New Mexico, North Carolina, Ohio, Texas, and Washington. While services are limited to these nine states for now, the company is actively expanding and may offer coverage in additional states in the future.

Eleanor Health Available by State

User Reviews for Eleanor Health

While online reviews for Eleanor Health are limited, a few former patients have shared feedback on the company’s Facebook page. Many praised the compassionate support staff and the convenience of telehealth services. However, one reviewer expressed concern about unclear or misleading billing practices.

Reviews from Facebook

Facebook positive reviews often highlight the authenticity and compassion of the Eleanor Health staff. Patients noted that recovery coaches and other team members showed genuine interest in their progress, and many described their experiences with receptionists, therapists, and medical providers as kind, respectful, and supportive.
Facebook negative reviews focused on billing concerns. A few former patients reported being charged for services they say they never received and noted difficulty accessing itemized bills or explanations for medical coding. Additionally, some commenters expressed disagreement with Eleanor Health’s use of medications in addiction treatment, with a few stating they felt the approach was unsafe.

Read More

Reviews from Better Business Bureau | A+ Rating

Eleanor Health currently holds an A+ rating from the Better Business Bureau, primarily based on the length of time the business has been operating. As of now, there are no reviews or complaints listed on the BBB website.

Read More

Alternatives & Competitors

While Eleanor Health provides convenient and comprehensive care for substance use and co-occurring mental health disorders, it may not be the right fit for everyone. Individuals seeking inpatient treatment or those focused specifically on opioid use disorder might consider other options. For alcohol use disorder, Ria Health may be a better match, and Workit Health earned our top rating in our full guide to the best online medication-assisted treatment programs.

Best for Opioid Use Disorder - Ophelia Health

Ophelia Health logo
Rating:
Overall rating of 4 out of 5 possible.
(4 out of 5)

Cost: $245 monthly
Insurance Accepted: Yes
Services: MAT for OUD

Eleanor Health and Ophelia Health both provide evidence-based, medication-assisted treatment (MAT), but they differ significantly in focus, delivery, and scope of care. Ophelia Health is a fully virtual platform designed specifically for individuals living with opioid use disorder (OUD). It offers Suboxone-based treatment and support for related conditions like anxiety, depression, and insomnia.

Patients have access to care coordinators who help manage appointments, insurance claims, and prescriptions, making it a streamlined and accessible option for those seeking home-based care. Ophelia’s services are offered in 14 states, with a flat monthly fee of $245 plus the cost of medication.
Eleanor Health takes a more comprehensive, whole-person approach by offering MAT alongside therapy and recovery coaching for individuals with a broader range of substance use and co-occurring mental health disorders.

While both providers earned 4 out of 5 stars in our independent review, the best fit depends on what type of support a person is seeking. Ophelia is ideal for adults focused solely on opioid use disorder who prefer fully remote treatment. Eleanor Health, on the other hand, may be a better fit for those needing a broader, more integrated care model with access to therapy, coaching, and in-person services.

To learn more, read our full Ophelia Health review.

Pros & Cons

Click here to expand and minimize this container.
Pros Icon Pros
  • Quick, convenient access to Suboxone-based treatment for opioid addiction
  • In-network with several major health insurance providers
  • Offers support for co-occurring conditions such as anxiety, depression, and insomnia
  • Around-the-clock access to triage nurses for urgent virtual care
Cons Icon Cons
  • Only available in a limited number of states
  • Therapy or counseling services are not part of the program
  • Not equipped to treat non-opioid substance use disorders
  • Pre-enrollment support can be difficult to reach
Check Insurance Coverage Now

Visit Ophelia

See full Review

Best for Alcohol Use Disorder - Ria Health

Ria Health Logo
Rating:
Overall rating of 4.5 out of 5 possible.
(4.5 out of 5)

Price: $175 – $449 monthly
Insurance Accepted: Yes
Services: MAT for AUD; Therapy; Coaching

Eleanor Health and Ria Health both offer evidence-based care for substance use disorders, but they focus on different needs. Eleanor Health provides treatment for a range of addictions, including opioid and stimulant use, and offers integrated support with therapy, psychiatry, and recovery coaching. It’s ideal for individuals with co-occurring mental health conditions who benefit from a whole-person approach. Services are available in nine states, both in person and online, with costs varying based on insurance and treatment plan.

Ria Health specializes in alcohol use disorder and offers fully virtual care in all 50 states. The program includes access to licensed professionals, medication management, and tools like a Bluetooth breathalyzer to track progress. Pricing ranges from $175 to $449 per month, and many insurance plans are accepted. While Ria is a strong choice for alcohol-focused recovery, it may not be suitable for severe cases or those needing in-person support.

Overall, Eleanor Health may be a better fit for those needing dual diagnosis care or in-person options, while Ria Health is ideal for individuals looking for a tech-supported, medication-based approach to reducing or quitting alcohol.

To learn more, read our full Ria Health review.

Pros & Cons

Click here to expand and minimize this container.
Pros Icon Pros
  • Available in all 50 states
  • Includes treatment for co-occurring mental health conditions
  • Offers recovery coaching from licensed mental health professionals
  • Accepts Medicare Advantage Plan in some states
  • Customizable treatment plans to reduce or quit alcohol use
  • Includes a Bluetooth breathalyzer
Cons Icon Cons
  • Only treats alcohol use disorder
  • Not available for patients under 18
Get Started Now

Visit Ria Health

See full Review

Best for Multiple Addictions - Workit Health

Workit Health Logo
Rating:
Overall rating of 4 out of 5 possible.
(4 out of 5)

Price: $150 – $300 monthly
Insurance Accepted: Yes
Services: MAT for OUD/AUD/Stimulant Abuse; Coaching; Support Groups, and more

Eleanor Health and Workit Health both provide evidence-based treatment for substance use and co-occurring mental health conditions, but they differ in format and scope. Eleanor Health offers a whole-person approach that includes medication-assisted treatment (MAT), therapy, psychiatry, and recovery coaching. Care is available both online and in person across nine states, with costs varying based on services and insurance coverage.

Workit Health delivers fully virtual care for opioid, alcohol, and stimulant use disorders. Alongside MAT and therapy, patients have access to self-guided courses, at-home drug testing, and regular check-ins via the Workit app. Available in more states, Workit also accepts a broad range of insurance plans, including Medicare, and offers more predictable pricing for self-pay clients.

Eleanor Health may be better suited for those needing in-person care or wraparound support, while Workit Health is a strong choice for those seeking flexible, app-based treatment with access to educational tools and behavioral coaching.

To learn more, read our full Workit Health review.

Pros & Cons

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Pros Icon Pros
  • Provides medication-assisted treatment for various substance use disorders
  • Emphasizes a whole-person approach to recovery
  • Offers access to hundreds of self-guided educational modules
  • Addresses co-occurring conditions such as anxiety, depression, HIV, and Hepatitis C
  • Services can be accessed through the website or mobile app
Cons Icon Cons
  • Availability is limited to certain states
  • Costs depend on your specific treatment plan and insurance coverage
  • Does not include individual therapy sessions
  • Not available for patients under 18
Accepts Insurance

Visit Workit Health

See full Review

Best for In-Person Care - Bicycle Health

Bicycle Health Logo
Rating:
Overall rating of 4 out of 5 possible.
(4 out of 5)

Price: $249 monthly
Insurance Accepted: Yes
Services: MAT for OUD; Therapy; Online support groups

When comparing Eleanor Health and Bicycle Health, one of the key differences lies in the scope of care offered. Bicycle Health focuses exclusively on medication-assisted treatment (MAT) for opioid use disorder using Suboxone. In contrast, Eleanor Health offers a broader range of MAT options for multiple substance use disorders, along with integrated therapy, psychiatry, and recovery coaching for co-occurring mental health concerns.

Bicycle Health also offers one-on-one coaching and connects patients with online recovery meetings, but it does not include formal therapy or psychiatric services. For those without insurance, Bicycle Health charges a flat fee of $249 per month, with prescription costs billed separately.

Overall, Eleanor Health provides a more comprehensive, whole-person approach to addiction recovery. It may be the better fit for individuals needing support for multiple conditions or who value integrated therapy and coaching. However, for those solely seeking Suboxone treatment for opioid use disorder and who prefer a fully virtual program, Bicycle Health may be a more streamlined option.

To learn more, read our full Bicycle Health review.

Pros & Cons

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Pros Icon Pros
  • In-network with several major insurance providers
  • Offers both virtual and in-person care in select locations
  • Same-day appointments may be available for faster access to care
  • Includes access to virtual recovery support groups
Cons Icon Cons
  • Services are limited to specific states
  • Reaching customer service can be challenging
  • Treatment is limited to Suboxone for opioid use disorder
  • Does not provide care for co-occurring mental health conditions
Accepts Insurance

Visit Bicycle Health

See full Review

Why You Can Trust My Review

“With nearly a decade of professional experience in mental health and addiction services, I’ve worked closely with individuals facing substance use disorders, co-occurring conditions, and barriers to care. My reviews are grounded not only in clinical understanding but also in a practical lens, looking at how accessible, supportive, and effective these programs are in real life.

Eleanor Health earned 4 out of 5 stars in our independent review of online addiction treatment providers. It stood out for its comprehensive, whole-person approach to care, as well as its integration of therapy, psychiatry, and recovery coaching. I gave Eleanor Health a full 5 out of 5 stars in both Medication-Assisted Treatment Options and Care Team Credentials & Expertise, reflecting the quality and range of support they provide. Whether you’re navigating a dual diagnosis or looking for in-person or virtual care options, this review is designed to help you understand how Eleanor Health may, or may not, fit your recovery needs.”

Chelsey Church, M.S., Editor at ChoosingTherapy.com, Headshot Chelsey Church, M.S.

History & News

Eleanor Health Logo

Year Founded: 2019
Founders: Corbin Petro and Nzinga Harrison, MD
Headquarters: Waltham, Massachusetts
Publicly Traded: No

Eleanor Health was founded in 2019 by Corbin Petro and Nzinga Harrison, MD, and is headquartered in Waltham, Massachusetts. The name “Eleanor Health” was chosen because Eleanor means “shining light” in Greek, and the founders also wanted to honor Eleanor Roosevelt, a pioneering advocate for universal medical care and human rights.4 The company opened its first outpatient clinic in Mooresville, North Carolina, in 2019 and now operates 32 clinics across the U.S.

While Eleanor Health continues to expand its reach through both clinic-based and virtual care, co-founder Corbin Petro has emphasized the importance of hybrid treatment models for substance use disorders. In a recent interview with Behavioral Health Business, she stated, “While the expansion of telehealth and virtual care due to the pandemic has been beneficial overall, virtual-only is not the best long-term option for all populations. Specifically, in mental health and addiction treatment, where trusted relationships and longitudinal care are critical to positive outcomes, patients require personalized care plans and access to multiple modalities.”5

Show more

Frequently Asked Questions

Does Eleanor Accept Insurance?

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Yes, Eleanor Health accepts major forms of insurance, including Cigna, United, and Aetna in the following states: Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, Texas, and Washington. To see if you can use health insurance for mental health in your state, check out Eleanor Health’s insurance and pricing policies.

Are There Out-of-Network Benefits?

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If your insurance is out-of-network with Eleanor Health, you will be able to request a superbill. Eleanor Health will assist you in submitting this claim to your insurance provider.

What Is Eleanor Health’s Hiring Process?

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Kirsten Swensen, a representative for Eleanor Health, gave us an in-depth explanation of their hiring process. Swensen says, “For candidates to be considered for a health provider role at Eleanor Health, they must have a certain number of years of relevant experience, a suitable educational background and degree, and hold a valid license in their field of expertise and/or certification. It is essential that they fit the culture of the organization and understand our care model.”

The Eleanor Health interview process is comprised of four stages:

  • The first stage is a screening with a TA partner, where they assess the candidate’s qualifications, skills, and fit for the role and the organization. This includes evaluating their technical knowledge, relevant experience, communication skills, and personality traits to determine if they are suitable and align with the company’s values and culture.
  • The second stage is a comprehensive interview with the hiring manager, where the candidate’s skills, behaviors, and fit for the role are evaluated in depth.
  • In the third stage, the candidate meets with a team member in a similar role for a peer interview. Clinical assessments may also be conducted during this stage for certain positions.
  • Finally, in the last stage, the candidate will meet with a leader to ensure they are a good fit for the Eleanor Health team and organization, with the leader’s sign-off.

How Am I Matched with My Support Team?

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An Eleanor Health coordinator will automatically assign you to your support team upon enrollment.

Can I Switch to a Different Therapist or Physician?

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Yes, Eleanor Health wants you to have a positive experience, so they’re willing to make any accommodations necessary for patients.

What Medications Are Available with Eleanor Health?

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Some of the medications prescribed by Eleanor Health physicians include:

  • Buprenorphine
  • Naltrexone
  • Vivitrol
  • Suboxone
  • Campral
  • Chantix

How Do I Get My Prescription?

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You can pick up your prescription at your local pharmacy.

Can I use my HSA or FSA?

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Yes, Eleanor Health allows you to use your FSA or HSA to pay for treatment.

How Do I Unenroll from Eleanor Health?

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Contact Eleanor Health through the number listed for your state, and a representative can help you unenroll from treatment.

Does Eleanor Health Offer Refunds?

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Yes, Eleanor Health will offer refunds when deemed appropriate.

Is Eleanor Health HIPAA Compliant?

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Yes, Eleanor Health is HIPAA compliant and works to keep your health information private and secure. You can learn more by reviewing Eleanor Health’s Terms of Service or Eleanor Health’s Privacy Policy.

Sources Update History

ChoosingTherapy.com strives to provide our readers with mental health content that is accurate and actionable. We have high standards for what can be cited within our articles. Acceptable sources include government agencies, universities and colleges, scholarly journals, industry and professional associations, and other high-integrity sources of mental health journalism. Learn more by reviewing our full editorial policy.

  • Swensen, Kirsten. Personal Communication, February 1, 2023

  • Eleanor Health. (n.d.). Whole-Person Approach to Addiction Recovery. Retrieved from: https://www.eleanorhealth.com/who-we-are/whole-person-approach

  • Eleanor Health. (n.d). Benefits of Medication-Assisted Treatment. Retrieved from: https://www.eleanorhealth.com/how-we-help/medication-assisted-treatment

  • Eleanor Health. (n.d) The Meaning Behind the Name. Retrieved from: https://www.eleanorhealth.com/who-we-are/story-mission

  • Larson, Chris.(n.d.). Behavioral Health Business. Substance Use Disorder Executive Outlook: Plan for Economic Pressures, Regulatory Turmoil. Retrieved from: https://bhbusiness.com/2023/01/04/economic-pressures-regulatory-tumult-on-the-horizon-2023-substance-use-disorder-executive-outlook/

  • Shafir, H. (2023, May 10). Medication-assisted treatment (mat): pros & cons for addiction recovery. ChoosingTherapy.com. Retrieved from https://www.choosingtherapy.com/medication-assisted-treatment/

  • Church, C. (2025, April 11). Ria health review: cost, pros & cons, & who it’s right for. ChoosingTherapy.com. Retrieved from https://www.choosingtherapy.com/ria-health-review/

  • Church, C. (2025, April 14). Workit health review: cost, pros & cons, & who it’s right for. ChoosingTherapy.com. Retrieved from https://www.choosingtherapy.com/workit-health-review/

  • Boudin, M. (2025, March 31). Best online medication-assisted treatment programs of 2025. ChoosingTherapy.com. Retrieved from https://www.choosingtherapy.com/best-online-medication-assisted-programs/

  • Guarnotta, E. (2025, April 23). Bicycle health review: cost, pros & cons, & who it’s right for. ChoosingTherapy.com. Retrieved from https://www.choosingtherapy.com/bicycle-health-review/

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We regularly update the articles on ChoosingTherapy.com to ensure we continue to reflect scientific consensus on the topics we cover, to incorporate new research into our articles, and to better answer our audience’s questions. When our content undergoes a significant revision, we summarize the changes that were made and the date on which they occurred. We also record the authors and medical reviewers who contributed to previous versions of the article. Read more about our editorial policies here.

Update: May 14, 2024
Author: Chelsey Church, M.S. (New author)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Fact-checked and edited the entire article for improved readability and clarity. Updated pricing throughout (Eleanor Health from “varies” to $249 monthly; Ophelia Health from $195 monthly to $245 monthly; and Bicycle Health from $199 monthly to $249 monthly). Updated Alternatives & Competitors Section (Companies Added: Workit Health and Ria Health). Updated screenshots throughout the entire article. Updated user review section to include latest ratings.
Update: July 8, 2024
Author: Randi Sprintis, MS (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Added article summary block, reformatted star rating breakdown, and added “Why You Can Trust My Review” section.
Original Publish Date: February 16, 2023
Author: Randi Sprintis, MS
Medical Reviewer: Benjamin Troy, MD
Show more Click here to open the article update history container.

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