Editorial rating:
TheraPlatform is an electronic health records (EHR) system designed for use by mental health professionals, as well as occupational, speech, and physical therapists. TheraPlatform earned 4 out of 5 stars in our independent review. It provides tools that help providers manage their practices, including client management, telehealth, and clinical documentation tools. TheraPlatform ranges in cost from $39 to $59+ monthly.
Rating of TheraPlatform’s EHR
I have dedicated a great deal of time and attention to each EHR platform that I review. My goal is to help you make decisions that will guide your practice into helping as many people as possible while avoiding as many administrative hiccups as possible. I’ve spent countless hours using some of the best EHRs available, and also some of the worst. Throughout my time in private practice and community mental healthcare, I’ve learned what differentiates a great EHR from all the rest. After carefully reviewing and extensively testing the TheraPlatform EHR over a 2 week period, I found that it is an exceptionally well-made piece of software. TheraPlatform excels in unique approaches to client engagement with its excellent telehealth features. TheraPlatform allows clinicians to save and create a more fully-developed telehealth therapy experience. As such, it performed well in the categories of telehealth, premium features, insurance billing, and client payment methods. TheraPlatform is suffers from some design flaws, as well as inefficient systems for managing client caseloads and a limited selection of note and treatment plan options. As such, it scored low in the categories of client forms and intake management, calendar system, and fit and finish.
Pros & Cons of TheraPlatform
TheraPlatform is a solid EHR overall that offers a variety of unique features. Aside from mental health practices, TheraPlatform also supports features that are helpful for running occupational, physical, or speech therapy practices. Billing in TheraPlatform is very useful and intuitive, and the option to integrate Wiley Treatment Planners is always a plus. However, TheraPlatform does suffer from a few design flaws and an overall design that is lacking in polish
How to Sign Up for TheraPlatform
To sign up for a 30-day free trial, simply navigate to the TheraPlatform website, and select the button labeled, ”Start 30-day free trial.”
What Is TheraPlatform?
TheraPlatform is an electronic health records (EHR) system that is designed for mental health practitioners, as well as occupational, physical, and speech therapists. TheraPlatform provides various features including, client management, telehealth, billing, and practice management tools. Monthly costs for TheraPlatform range from $39 – $59+ monthly.
TheraPlatform has a lot of unique features to offer clinicians. To compare some of our favorite EHRs, take a look at our roundup of the best mental health EHRs.
TheraPlatform Key Features
TheraPlatform offers a comprehensive set of features to help mental health and other therapy professionals manage their practices and caseloads. In its base subscription, TheraPlatform offers client management tools, practice management and reports, telehealth functionality, intake forms, and, most importantly, treatment planning and clinical notetaking.
TheraPlatform also offers a variety of unique features that aren’t commonly found among mental health EHR platforms, such as interactive therapy games in the telehealth system and automated billing.
Client Management
Client management features in TheraPlatform are quite intuitive and easy to use. When switching to the platform, practices can easily import client data via spreadsheet upload. Once data has been entered, it is easy to keep everything organized. There are multiple user flows for the main practice management tasks that will need to be accomplished.
Unlike many other EHRs, the system does not have an option for searching clients by date of birth, but the available search parameters should be adequate for managing large or small caseloads. Notably, it is possible to create groups of clients, so managing group sessions or support groups should be easy. TheraPlatform also has features for customizable alerts and to-dos to keep track of tasks related to documentation and running a practice.
Because of its uninspired design, TheraPlatform has been awarded 3 out of 5 stars in the “Client Management” category of our scoring criteria.
Client Forms & Intake
TheraPlatform offers a solid array of preset forms and intake paperwork including two general consent forms, a handful of administrative documents, and some standard diagnostic tools such as the PHQ-9 and its variations, the DASS, and a few others. These forms can easily be customized to suit your needs, and clients can digitally complete all forms from within their client portal.
While TheraPlatform is a bit more limited in the variety of forms available out of the box, it is easy to add new, custom forms, should a practice decide the stock features are not comprehensive enough. The platform includes a form creation tool that makes layout changes and formatting of forms very simple, even for users with no design experience.
When entering a client’s demographic information, TheraPlatform allows practices to send out custom intake form packets tailored to the individual client to be completed prior to the first session. During testing, we noticed that some of the wording on intake documents were inaccurate, which could lead to some confusion by new clients.
Because of its relatively small library of documents, TheraPlatform has been awarded 3 out of 5 stars in the “Client Forms & Intake” category of our scoring criteria.
Calendar & Scheduling
TheraPlatform’s calendar and scheduling systems are certainly adequate for the needs of most practices regardless of size. They allow for multiple views and filters, staff permissions, and Google calendar syncing. While it has necessary features, the design of the system does decrease usability – for instance, dragging and dropping appointments on the calendar is not supported, a common feature on many EHRs.
Clients are able to schedule appointments with their therapist from within their client portal, and permissions for this can be customized on a per-client basis for increased control. Availability for clinicians is easy to add and view. Appointment reminders can be sent to clients automatically at no cost via email, or at $0.02 per SMS reminder. TheraPlatform also provides a custom booking widget that can be integrated into your business or personal website.
Due to some design flaws leading to impacts on usability, TheraPlatform has been awarded 3 out of 5 stars in the “Calendar & Scheduling” category of our scoring criteria.
Treatment Planning & Notetaking
TheraPlatform includes a variety of pre-generated treatment plans and note templates, all of which are customizable. While it lacks a particularly ingenious interface like that sported by ICANotes, it should be sufficient for the bulk of needs for any practice. Treatment plans can be set to integrate with progress notes for long-term goal tracking. Customization to both treatment plans and note templates is very intuitive and easy to manage. To see examples of a more unique notetaking system, take a look at our in-depth ICANotes review.
Templates are a good assortment of buttons, drop-downs, and free text boxes with options to mix and match these in the customization settings. Overall, depending on the level of detail, a treatment plan and accompanying progress note can be completed relatively quickly and painlessly. Since TheraPlatform is for more specialties than mental health alone, it holds a selection of more diagnostic codes than what’s found in the DSM-V, so sorting through those can be a little tricky. However, if you know what code you’re looking for off the top of your head, it pulls up with no issue, and diagnoses can also be searched by keyword.
Because it is very customizable and has the option to integrate Wiley Treatment Planners (available for an additional per month cost), TheraPlatform has been awarded 4 out of 5 stars in the “Treatment Planning & Notetaking” category of our scoring criteria.
Premium Add-On: Wiley Treatment Planners
For an additional $15 monthly per clinician, TheraPlatform will integrate Wiley Treatment Planners to make treatment planning quick, easy, and insurance-payor-friendly.
Telehealth
TheraPlatform created a custom telehealth platform that offers a number of unique features. Along with features we’ve grown accustomed to, such as screen sharing and a shareable whiteboard, TheraPlatform also has built-in applications and games that can be played within a telehealth session. These games are designed to aid a therapy session and would be excellent for keeping clients, particularly children, engaged in a telehealth session.
With the popularity of telehealth, a method of sharing resources with clients reliably and quickly is of immense importance. TheraPlatform has multiple methods for sharing resources – the most innovative of which is from within the telehealth platform. Therapists are able to quickly share resources from within telehealth sessions and annotate them on-screen for quick reference. Therapists are also able to send resources to clients outside of sessions, directly through the EHR.
Aside from unique features, TheraPlatform’s telehealth system is easy to use, stable, and reliable. Clients and clinicians can easily access the telehealth session, and these are clearly marked on the calendar and other documentation. Telehealth is included at all subscription levels, however, the interactive apps and games are only available at the highest subscription level.
Because of its unique features, TheraPlatform has been awarded 5 out of 5 stars in the “Telehealth Features” category of our scoring criteria.
Insurance Billing
Insurance billing in TheraPlatform is simple and easy to use. It offers a comprehensive system for managing insurance claims and monitoring their progress. The system is reliable and leads to consistent results every time. Electronic claims are competitively priced at $0.25 per claim and $0.10 per insurance verification.
It is possible to set up automatic insurance billing, where TheraPlatform will automatically send electronic claims after a session is completed. The parameters for this can be customized to send claims in batches and at various frequencies, which would cut down on a good deal of manual work. Superbills are also easy to generate and can be created automatically, as well.
Because of its helpful automated features, TheraPlatform has been awarded 5 out of 5 stars in the “Insurance Billing” category of our scoring criteria.
Add-on service: Insurance Billing
Insurance billing features are made available at “Pro,” and “Pro Plus,” subscription levels, with fees of $0.25 per claim, and $0.10 per verification thereafter.
Client Payment Methods, Collection, & Processing
Similar to its insurance billing features, TheraPlatform excels in managing client billing. The platform allows manual and automated creation of client invoices, as well as the ability to automatically charge client payment methods at scheduled intervals.
The integrated client portal is included at all subscription levels and allows clients to view and manage their invoices and billing information on their own time, which can drastically reduce manual work for office staff.
For credit card processing, TheraPlatform partners with Stripe. All fees for processing are handled through Stripe, which at the time of writing are 2.9%, plus $0.30 per completed transaction.
Because of its unique payment and billing features, TheraPlatform has been awarded 5 out of 5 stars in the “Client Payment Methods, Collection, & Processing” category of our scoring criteria.
Practice Management & Reports
Group Practices:
TheraPlatform allows staff members and therapists to internally message one another, as well as message with clients. The permissions for this can be customized easily. Staff can have varying degrees of access to information within the EHR, and reports can be generated on a per-provider basis to enable group practices a good deal of insight. TheraPlatform also allows for easy supervision of interns, including an observer feature within the telehealth platform.
Solo Practices:
General reporting within TheraPlatform is comprehensive, and allows for reports on missing documentation, billing information, and other metrics. Overall, the reporting features are adequate.
Premium add-on: Electronic faxing
Practices are able to send faxes electronically for an additional fee of $10 monthly, plus $0.10 per fax.
Since it has a solid set of practice-wide reporting features, TheraPlatform has earned 4 out of 5 stars in the “Practice Management & Reports” category of our scoring criteria.
Customer Service & Training
TheraPlatform features a good deal of onboarding support, as well as ongoing support. Support is responsive and helpful, while the self-guided FAQ and help center is full of useful written and video content.
Over the course of testing, little support was needed, as the platform is intuitive to use. Overall, the support on offer should be more than enough to get any practice up and running on TheraPlatform. Webinars and live demos can also be scheduled to help practices learn the ropes.
Because of its strong customer support, TheraPlatform has been awarded 5 out of 5 stars in the “Customer Service & Training” category of our scoring criteria.
How Much Does TheraPlatform Cost?
TheraPlatform costs start at $39 monthly for a single provider. This secures access to basic EHR functionality including client management features, basic telehealth functionality, and base-level progress note and treatment plan templates.
The next subscription level of $49 monthly introduces some premium features like calendar sync, appointment reminders, and insurance billing. Meanwhile, the top subscription level of $59 monthly includes all features, as well as interactive apps and games to use during sessions. A free trial is included for 30 days which includes basic functionality plus a handful of add-ons.
TheraPlatform Pricing Plans
TheraPlatform’s “Basic” plan base price of $39 monthly includes the following features:
- Base telehealth access
- Basic EHR functionality
- Client portal
- Customizable note and plan templates
- Integration with Stripe
TheraPlatform’s “Pro” plan base price of $49 monthly includes the following features:
- All “Basic” plan features
- Booking widget
- Insurance electronic claims
- Calendar sync
- Automatic invoices
- Advanced telehealth features
TheraPlatform’s “Pro Plus” plan base price of $59 monthly includes the following features:
- All of the above features
- Built-in apps and games to use during sessions
TheraPlatform Add-Ons & Other Fees
For an additional fee, TheraPlatform offers these premium features:
- Credit card processing – Stripe fees, 2.9%, plus $0.30 per transaction
- Insurance claims – $0.25 per claim
- Insurance verification – $0.10 per verification
- SMS appointment reminders – $0.02 per message
- Electronic faxing – $10 monthly, plus $0.10 per fax
- HIPAA-compliant telehealth session recording – $0.03 per minute
- Wiley Treatment Planner integration – $15 monthly per clinician
Who Is TheraPlatform Right For?
TheraPlatform is an impressive EHR option. Unique telehealth features help it stand out from the rest, its customizable nature brings a lot to the table, and the insurance billing features on offer are very well thought out, making TheraPlatform an alluring choice for many practices.
Telehealth Practices
TheraPlatform offers telehealth functionality unmatched by most EHRs on the market. Unique features like session recording, resource sharing, and interactive apps that can be used to enhance therapy sessions are difficult to find elsewhere. Telehealth practices, especially those that work with children, should consider the value that interactive games can bring to a telehealth practice’s client engagement.
Practices That Need a Great Deal of Customization
Many aspects of TheraPlatform can be customized to the liking of a practice – more so than the typical EHR can offer. If your practice needs to customize its EHR easily, TheraPlatform is a good choice.
Practices that Bill Insurance Often
Insurance and client billing features are two of TheraPlatform’s strongest categories. If your practice bills insurance frequently, then TheraPlatform’s comprehensive billing features may be able to help you reduce your manual workload.
Physical, Occupational, or Speech Therapists
Most of the EHRs we review are focused solely on mental health practitioners. TheraPlatform provides valuable features for other practices such as physical, occupational, or speech therapy practices. Life coaching and other alternative practices can benefit from it as well.
Who May Want an Alternative to TheraPlatform?
While TheraPlatform has a lot to offer, there are some practices that it will not be a good fit for. Lack of electronic prescriptions, an inelegant design, and a fairly intensive setup process can be areas that may cause practices to consider alternatives to TheraPlatform.
Psychiatric Practices or Medication Prescribers
TheraPlatform doesn’t currently offer any sort of electronic prescription features or integration, so psychiatric practices and other medication prescribers would need to look for additional software to handle e-prescriptions externally.
For a more integrated approach, CounSol.com is a powerful – if, a bit idiosyncratic – EHR that has robust prescription functionality. For more information, take a look at our comprehensive review of CounSol.com.
Practices That Want a More Innovative EHR
Compared to popular EHRs like SimplePractice, or more niche offerings like ICANotes, TheraPlatform is definitely lacking in design innovation. Featuring run-of-the-mill aesthetics, and some quirks that impact functionality, some discerning practitioners may want to look at other options.
For more information, check out our comprehensive review of SimplePractice and our ICANotes review.
Practices That Want Hands-Off EHR Setup
Setting up TheraPlatform can be rather time-consuming, depending on the level of customization that a practice will need. For a simpler setup, consider looking into TheraNest and read more about what they offer in our comprehensive TheraNest review.
What Users Are Saying About TheraPlatform
Across multiple user review aggregate sites, TheraPlatform tends to garner relatively high praise. It is important to look at a variety of user review sites to get a full picture of what is being said. When we look at a few of our trusted sources, we can see a few trends that stand out for what users have to say.
The Good:
Affordable Prices
Compared to other EHRs, TheraPlatform is relatively affordable. Even with premium add-ons, TheraPlatform tends to offer more than its competitors at a lower cost.
Unique Telehealth Features
Users really enjoy the unique telehealth features and resource-sharing capabilities. This has helped users increase client engagement during telehealth sessions.
User-Friendly Design
Many users noted that TheraPlatform is easy to use, even for users that are less acquainted with EHR software.
The Bad:
Not Very Elegant
Many users complained that TheraPlatform is lacking in design elegance when compared to software like SimplePractice.
Setting Up Billing Codes Is a Hassle
Billing codes for various session types all have to be set up manually in TheraPlatform, so some users noted that getting these started at the beginning can be a bit tedious.
Skewed Toward Speech Therapists
Some users noted that many of the features and included resources tend to be geared more toward speech therapy practices than other specialties
What Users Are Saying About TheraPlatform
Across multiple user review aggregate sites, TheraPlatform tends to garner relatively high praise. It is important to look at a variety of user review sites to get a full picture of what is being said. When we look at a few of our trusted sources, we can see a few trends that stand out for what users have to say.
The Good:
Affordable Prices
Compared to other EHRs, TheraPlatform is relatively affordable. Even with premium add-ons, TheraPlatform tends to offer more than its competitors at a lower cost.
Unique Telehealth Features
Users really enjoy the unique telehealth features and resource-sharing capabilities. This has helped users increase client engagement during telehealth sessions.
User-Friendly Design
Many users noted that TheraPlatform is easy to use, even for users that are less acquainted with EHR software.
The Bad:
Not Very Elegant
Many users complained that TheraPlatform is lacking in design elegance when compared to software like SimplePractice.
Setting Up Billing Codes Is a Hassle
Billing codes for various session types all have to be set up manually in TheraPlatform, so some users noted that getting these started at the beginning can be a bit tedious.
Skewed Toward Speech Therapists
Some users noted that many of the features and included resources tend to be geared more toward speech therapy practices than other specialties
TheraPlatform Vs. TherapyAppointment
Compared to TheraPlatform, TherapyAppointment is a much more polished EHR that offers a more elegant interface but sacrifices some in the way of customization. TheraPlatform boasts a slightly more robust telehealth platform in terms of features. TherapyAppointment is known to have slightly more reliable billing features but only caters to mental health practices, whereas TheraPlatform supports other practices as well.
Overall, both EHRs are similarly affordable, with TheraPlatform leaning more toward customization and TherapyAppointment more toward simplicity. For a more detailed look at our thoughts, take a look at our comprehensive review of TherapyAppointment.
History of TheraPlatform
According to their website, TheraPlatform was initially released in 2011 and has undergone many updates and changes since then. It continues to be a small organization, with the TheraPlatform LinkedIn profile listing it as having between five and eleven employees.
TheraPlatform in the News
News surrounding TheraPlatform has been mostly quiet since its inception with little information of note from news outlets.
Frequently Asked Questions about TheraPlatform
How Do I Cancel My TheraPlatform Subscription?
To cancel your TheraPlatform subscription, simply log into your account on the TheraPlatform website, navigate to account settings, and click cancel.
Does TheraPlatform Offer Refunds?
No. TheraPlatform does not offer any refunds.
Please visit TheraPlatform Terms of Service and Privacy Policy for more information.
Does TheraPlatform Have an App?
TheraPlatform does not have a dedicated mobile app, however, the EHR platform is fully functional on mobile browsers.
Is TheraPlatform Cloud-Based?
Yes, TheraPlatform is cloud-based. This means that all of your practice’s data is securely stored off-site and can be accessed from wherever you are located.
Is TheraPlatform HIPAA-Compliant?
Yes. TheraPlatform is certified as HIPAA-compliant for data storage, as well as for telehealth.
TheraPlatform Final Verdict
Overall, TheraPlatform is a solid contender in the world of mental health EHRs. Its design is a bit uninspired in places, but TheraPlatform has created a tool that allows for a wide degree of customization, and features for occupational, speech, and physical therapists that can’t be found elsewhere.
You should consider signing up for TheraPlatform’s free trial if you:
- Are looking for a very customizable EHR
- Are on a restricted budget and need an affordable EHR
- Need a feature-rich telehealth platform
You should consider looking for an alternative to TheraPlatform if you:
- Need to handle electronic prescriptions
- Want a simple and elegant interface
- Want an EHR that is simple and easy to set up
