Editorial rating:
My Best Practice is an electronic health records (EHR) system for mental and behavioral health professionals that earned 5 out of 5 stars in our independent review. My Best Practice allows practices to manage their client caseloads, scheduling, billing, and clinical documentation all from one platform. My Best Practice costs start at $39 monthly for a single practitioner.
Rating of My Best Practice’s EHR
I have dedicated a great deal of time and attention to each EHR platform that I review. My goal is to help you make decisions that will guide your practice into helping as many people as possible while avoiding as many administrative hiccups as possible. I’ve spent countless hours using some of the best EHRs available, and also some of the worst. Throughout my time in private practice and community mental healthcare, I’ve learned what differentiates a great EHR from all the rest. After carefully reviewing and extensively testing the My Best Practice platform over a 2 week period, I found that it is an exceptionally well-made piece of software. My Best Practice excels in helping the clinician stay on track during sessions and ensure data-driven care with verifiable results. As such, it performed well in client forms and intake management, treatment planning and notetaking, as well as client management. In fact, My Best Practice was the first EHR that we have awarded 5 out of 5 stars for its excellence.
Pros & Cons of My Best Practice
My Best Practice offers a neatly and intuitively-designed system of tools, while also focusing on offering science-backed features that optimize the time and effort of the practitioner. However, there are a few features that could benefit from improvement, like credit card processing and insurance claims processes.
After thoroughly and personally reviewing My Best Practice, I can say that it offers great features for the cost of entry and stacks up well against many competitors, which you can read more about in my review of the best mental health EHRs.
How to Sign Up for My Best Practice
You can sign up for a 14-day free trial of My Best Practice by navigating to the My Best Practice free trial page and entering a few pieces of information about your practice. A payment method is not required for the trial.
If you prefer to schedule a live demonstration, you can navigate to the My Best Practice demo page to select a time that works best for you.
What is My Best Practice?
My Best Practice is an electronic health records (EHR) system for behavioral and mental health practitioners. My Best Practice’s comprehensive system of tools allows practices to run every aspect of their practice from a single software system. Features of My Best Practice include client management, clinical documentation, billing, a client portal, telehealth, and, notably, features for processing electronic prescriptions.
This EHR’s robust set of features empowers new and more established practices to run their practice with ease and focuses on automating as many of the mundane tasks as possible, so clinicians can get back to what’s most important – helping people. My Best Practice is an excellent EHR system and shares much in common with some of the best mental health EHRs we’ve reviewed.
My Best Practice Key Features
My Best Practice’s core features include client management and data storage, documents and editable surveys, client portal access, a full scheduling system, billing features, and a system for handling clinical documentation. All of these features are included in the base price of $39 monthly for a single practitioner, with an additional fee of $19 monthly for each additional practitioner needing access.
In addition to the base features, My Best Practice users can choose to add telehealth access for $20 monthly, or electronic prescribing functionality for $99 monthly for each practitioner needing access.
Client Management
The client management features available in My Best Practice make the task of organizing a full caseload of clients easier. The system follows design best practices and ensures that the most commonly used aspages are easily accessible throughout the entire system through an unobtrusive taskbar.
Categorizing, archiving, and searching through a client list is simple and easy to accomplish. The client chart face sheet is informative and easy to read, while the rest of the contents of a client chart are organized thoughtfully to maximize efficiency. A handy to-do list helps keep client documentation completed and prevents items from falling through the cracks.
Migrating An Existing Practice to My Best Practice
My Best Practice offers a couple of methods for migrating an existing practice over from your current EHR to My Best Practice. A practice can upload a CSV or other spreadsheet file, of their client demographics and as long as it adheres to the formatting guidelines, the system will import all of this information automatically. If you need more assistance with migration, a White Glove customer service package – which we discuss in further detail in the Customer Service section – is available to help guide the process and ensure adequate onboarding for all staff members.
Considering its strong performance, we have awarded My Best Practice 5 out of 5 stars in the Client Management category of our scoring criteria.
Client Forms & Intake
During my demo and review of My Best Practice, I was impressed to find a wide variety of pre-generated documents and forms and a massive selection of clinical assessment surveys. All of these elements are fully customizable, or, if none are quite to your liking, new ones can be generated from scratch.
The customization and form design system is truly impressive. It allows practices to create new forms from scratch, or copy any of the existing forms to be edited to your liking. Various boxes, buttons, and interactive elements can all be placed easily within the form, which requires no design or development experience.
Client intake is handled through My Best Practice’s included client portal. Upon establishing a client in the system, the appropriate group of documents is sent in a packet to the client’s portal, in which they will be able to fill and sign everything electronically. The client portal is easy to access and provides clients with a straightforward method for viewing all of their documentation and billing information.
For its customizable and useful features, we have awarded My Best Practice with 5 out of 5 stars in the Client Forms & Intake category of our scoring criteria.
Calendar & Scheduling
Like our experience with the rest of My Best Practice’s systems, I found the calendar and scheduling system to be simple, easy to read, and useful in simplifying the workflow of schedulers. More in-depth features are easy to customize, as practices can add multiple locations, practitioners, non-clinical staff, and even groups of staff to help keep the calendar organized. This would be a great benefit to larger offices with multiple locations.
For small or solo practices, the calendar system offers just as much functionality. Without diving too far into the associated bells and whistles, My Best Practice’s calendar system is more than adequate to handle the needs of a practice of any size. Two-way calendar sync is available to interface with external Google Calendars, and clients are able to schedule and request new appointments from within the client portal.
With its simple and intuitive design, we have awarded My Best Practice with 5 out of 5 stars in the Calendar & Scheduling category of our scoring criteria.
Treatment Planning & Notetaking
My Best Practice’s clinical documentation system is one that packs a ton of unique functionality without any of the flash or clutter that can often accompany more unique systems like the notes system I reviewed in ICANotes – while the ICANotes system offers a great deal of options, it definitely involves a great deal more visual clutter. Notes and treatment plans in My Best Practice not only help keep clinical data organized for later but actually help the clinician during the session as well.
For instance, notes can include agendas and to-dos to help keep the content of a session driven in the right direction, while leaving room to freestyle if that’s what’s needed. Things like automated outcome measure updates, homework completion data and reminders from previous sessions help to keep sessions organized and effective. This will also help you monitor your client’s progress as it’s happening.
The usefulness of a system like this in My Best Practice really can’t be overstated. Writing objective and actionable data into the fabric of our EHR systems is a huge benefit to data-driven care and makes the role of the therapist a little bit easier to manage. However, If you don’t want all the fancy, high-tech note options, a simple text box is also available. Coupled with the ability to customize note templates, just about every practice’s needs are fully represented.
With its data-driven approach, we have awarded My Best Practice with 5 out of 5 stars in the Treatment Planning & Notetaking category of our scoring criteria.
Telehealth
The telehealth platform offered by My Best Practice is not bundled into the monthly cost of the EHR and is instead an additional fee of $20 monthly for each practitioner needing access to telehealth. This is unlike some other EHRs, as seen in my review of TherapyAppointment and review of TherapyNotes, which offer bundled pricing that includes telehealth. Since there are many practices that view telehealth sessions as a necessity, it would be nice to see a basic telehealth platform included in the base cost of My Best Practice.
The telehealth features available are relatively lackluster, and My Best Practice only offers screen sharing and live text chat. In comparison, during my review of TheraPlatform, I discovered a wide selection of features to bolster the effectiveness of telehealth sessions like live resource sharing and interactive games. The lack of premium features in My Best Practice’s telehealth offering is somewhat disappointing given the cost associated with it.
Due to its slight lack of features, we have awarded My Best Practice with 4 out of 5 stars in the Telehealth category of our scoring criteria.
Insurance Billing
My Best Practice allows practices to bill for insurance from within the system with a considerable degree of simplicity. Electronic claims can be sent and monitored from within the EHR, although for a slightly higher cost than other clearinghouses available. Any interaction with insurance whether it be a claim submission or an eligibility check costs $0.25 per interaction.
All in all, the insurance billing system of My Best Practice is on-par with much of the competition. It offers a useful and simple interface but is lacking a bit in areas of innovation. Regardless of any new or unique features that My Best Practice lacks, it is a completely capable system that should allow your practice to manage insurance billing without a lot of fuss.
Due to its lack of innovative features or customization, we have awarded My Best Practice with 4 out of 5 stars in the Insurance Billing category of our scoring criteria.
Client Payment Methods, Collection, & Processing
Managing client payment in My Best Practice is straightforward and easy. The partner company, PaySimple, handles any card processing, including debit, credit, and using HSA for therapy. Fees associated with card processing are 2.89%, plus $0.29 per transaction which is slightly higher than other options available.
Bills, superbills, and invoices can be generated automatically and at customizable intervals. These forms can be accessed or resolved by clients directly through the client portal. My Best Practice helps practices stay organized by generating billing reports and other valuable insights.
Since it has a comprehensive system for managing client payments with minimal problems, we have awarded My Best Practice with 5 out of 5 stars in the Client Payment Methods category of our scoring criteria.
Practice Management & Reports
Group Practices
My Best Practice offers some of the better features for group practice management that I’ve seen in any EHR I’ve spent time with. First, staff members and practitioners can be assigned varying levels of access – an essential feature to help streamline workflows and ensure client privacy. The system also includes a messaging feature that can message clients, as well as other staff members.
As an example of a feature I’ve yet to see in a mental health EHR, My Best Practice allows users to form teams of staff members, for easy implementation of group work and work assignments, and for easy facilitation of group sessions with multiple instructors or providers.
Solo Practices
Solo practices are also covered in My Best Practice, as the system makes it easy to get a rundown of every important bit of data. This makes it possible to make actionable changes in the practice without needing to have a full staff of professionals to keep things running smoothly.
My Best Practice allows practices to keep track of the holistic care of a client, by organizing objectives and goals within the treatment note system that can be followed up with session after session. Users can review specific assessment measures easily to ensure clients are objectively meeting their goals. These various reminders and features really help to make sure nothing falls through the cracks with client care.
Similarly, My Best Practice provides cloud storage for both practice-wide documents and individual drives assigned to individual clinicians. Being able to access these documents in the dedicated document center is very convenient and helps to keep data tidy.
With its wealth of features, we have awarded My Best Practice with 5 out of 5 stars in the Practice Management & Reports category of our scoring criteria.
Customer Service & Training
My Best Practice offers reliable and personalized customer service. From initially demoing the software, to offers for streamlining onboarding, I found customer service with My Best Practice to be exceptional. Upon starting a free trial, a customer service representative will be assigned to you to answer any questions about getting your practice set up, as well as supplementary materials for getting started at no cost.
The knowledge base offered with My Best Practice is easily accessible, quickly searchable, and very user-friendly. In the limited instances that I needed to refer to the knowledge base when navigating My Best Practice, I found that it provided all that I needed to handle the problems myself.
Add-on service: White Glove Onboarding – $250 one-time fee
If you’ve ever faced the prospect of navigating the transition of a large, active mental health practice to an entirely new practice management system and EHR, then you’ve undoubtedly felt some anxiety about it. For a flat rate of $250, a dedicated My Best Practice staff member will take care of the manual work of migrating clients, creating forms, and many of the other tasks that go along with system migration. This is a rare offering in terms of mental health EHRs, and while it may seem expensive at first, larger practices should consider it to help reduce the initial workload.
With its exceptionally thorough and personalized approach, we have awarded My Best Practice 5 out of 5 stars in the Customer Service & Training category of our scoring criteria.
How Much Does My Best Practice Cost?
My Best Practice costs start at $39 monthly for a single practitioner, with each additional practitioner costing an additional $19 monthly. The base price covers all of the basic features and functionality. My Best Practice also offers two premium add-ons including telehealth for an extra $20 monthly, and electronic prescriptions for $99 monthly.
My Best Practice Base Price
My Best Practice base price of $39 includes the following features, additional practitioners are an additional $19 monthly:
- Scheduling and calendar system
- Client portal access
- Insurance billing
- Clinical documentation and client caseload management
My Best Practice Add-Ons & Other Fees
For an additional per practitioner monthly fee, My Best Practice offers these premium features:
- Telehealth access – $20 monthly, per practitioner
- Electronic prescriptions – $99 monthly, per practitioner
- “White Glove” onboarding – $250 one-time fee
- Insurance claims – $0.25 per insurance interaction (claims, eligibility checks, etc.)
- Credit card processing through PaySimple – 2.89%, plus $0.29 per transaction
My Best Practice offers a lot of functionality for the cost involved and is relatively comparable with its competitors. For instance, during our review of TherapyAppointment, we found that we could set up a brand-new single-provider practice for only $10 monthly. While this is a significantly lower starting cost than My Best Practice, it is very limited in the value it offers, comparatively
Who is My Best Practice Right For?
My Best Practice is best for any practice that places a high value on personalized customer service care, highly interactive and data-driven note templates, and for practices that prescribe medications frequently.
Practices that Need Excellent Customer Service
If you place a high value on personalized customer service, My Best Practice may be a good option for you. Each practice is assigned a dedicated customer service rep who provides detailed and personalized care in a pleasant and professional manner.
Practices that Need Interactive Notes and Sessions Features
The clinical documentation system offered by My Best Practice is truly an innovative and powerful solution. If you are in need of detailed, interactive notes with the ability to actively monitor client progress, then My Best Practice may offer the best option available. For instance, notes can include agendas and to-dos to help keep the content of a session driven in the right direction, while leaving room to freestyle if that’s what’s needed. Things like automated outcome measure updates, homework completion data, and reminders from previous sessions help to keep sessions organized and effective. This will also help you monitor your client’s progress as it’s happening.
Practices that Prescribe Medications Frequently
It’s not every day that you find a mental health EHR with electronic prescription functionality built in. Alongside this prescribing functionality, My Best Practice offers a host of other features that would be beneficial for psychiatric practices such as data-driven notes and outcome measures, and a degree of polish that can’t be found in other EHRs.
Practices with Extensive Onboarding Needs
The White Glove Onboarding service that is offered by My Best Practice offers larger and more complex practices an excellent avenue for getting their EHR set up with a minimum of manual effort on the part of the practitioner. With this $250 flat fee, My Best Practice will create forms, train staff, and transfer client data on your behalf.
Who May Want an Alternative to My Best Practice?
Those that may want an alternative to My Best Practice are those who may want the most budget-friendly option, one that needs a telehealth platform with many extras, or practices that are in need of extensive levels of billing support.
Practices that Want the Most Affordability
While it offers a great deal of value compared to the cost, there are some EHRs on the market that may be more affordable for new or small practices on a tight budget. TherapyAppointment, for instance, offers a limited starting price tier for only $10 monthly that gets practices with a tight budget off the ground with minimal fuss.
You can read more about this alternative option in our review of TherapyAppointment.
Practices that Need a Telehealth Platform with Many Features
Compared to some other EHRs, My Best Practice’s telehealth platform, which requires an extra fee, is somewhat rudimentary. During our review of TheraPlatform, I found that EHR offered a truly extensive telehealth platform including live resource sharing, and therapy games to help keep clients engaged.
Practices that Need Extensive Billing Support
While the billing options available with My Best Practice are certainly adequate, if your practice needs a great deal of extra support or innovative billing features, then other options may be better suited. Other EHRs like ICANotes offer the ability to select your choice of clearinghouse to work with and provide useful automation tools for handling insurance claims.
In my review of ICANotes, I discussed the advantages of your EHR allowing you to partner with your choice of clearinghouse partners. If you would like more control over insurance billing management, ICANotes could be a good solution.
What Users Are Saying About My Best Practice
Overall, users are very positive about My Best Practice. There are very few negative reviews to be found on the software, and, often these negative reviews were met with actual changes to the product that fixes the issue. I absolutely love to see this kind of responsiveness from a company.
The Good
Ease of Use
Many users pointed out that My Best Practice is exceptionally easy to use in its design. During my review, I can agree that the simple and refined interface is very easy to use, as it keeps every important function only a click or two away at any given point.
Depth of Customization
Several users pointed out that alongside My Best Practice’s ease of use, it also offers a great deal of customization, allowing practices to tailor the software to their needs. During my review, I can certainly agree that My Best Practice offers a high level of customization, particularly in forms, treatment plans, and notes.
Data-Driven
My Best Practice includes clinical documentation features to help therapy sessions be data-driven and objectively successful. Users have implemented these features and found them to be very useful.
The Bad
Occasional Client Portal Confusion
Some users noted that less tech-savvy clients might encounter a bit of confusion with using the client portal system, particularly if there are multiple practitioners involved in the client’s care. It can be difficult to tell which practitioner’s calendar you are requesting an appointment from.
My Best Practice Vs. SimplePractice
In my review of SimplePractice, I discovered that it is packed with a great deal of functionality that should be well-suited to most practices. However, it is also packed with many extra costs and fees outside of the base price. In addition, SimplePractice has expanded into helping practitioners build websites, advertise their services, and grow their businesses.
In contrast to SimplePractice, My Best Practice offers much better customer service, with personalized care. I also found My Best Practice to be more customizable overall than SimplePractice, and in general, a better solution for most practices. However, My Best Practice does not offer help with setting up a website or marketing and growing your business as SimplePractice does.
My Best Practice Vs. TheraPlatform
During my review of TheraPlatform, I found that it offers a truly unique telehealth experience and offers some benefits in the categories of insurance and client billing. However, it is negatively impacted by some unintuitive implementations in client management and the calendar and scheduling system. Relative costs for TheraPlatform are slightly higher than My Best Practice when considering what’s included with a subscription.
In comparison, My Best Practice offers a much more polished solution that feels better implemented overall. While it may not have the slick telehealth platform offered by TheraPlatform, it is the better option in almost every other category.
My Best Practice Final Verdict
After spending some time getting to know My Best Practice, it has certainly won my favor. It is the first EHR, after personally reviewing many, that I can feel comfortable saying is truly worth a 5 out of 5 star rating. My Best Practice offers some of the best and most innovative features, without forgetting why we’re all here – client success and objective progress.
You should consider signing up for My Best Practice’s free trial if you:
- Want a tool for helping ensure data-driven client success
- Want a fully customizable solution
- Need electronic prescription features
You should consider looking for an alternative to My Best Practice if you:
- Need the most affordable option available
- Want a wealth of telehealth platform features
History of My Best Practice
According to a representative from My Best Practice, the company was founded in 2017 by a mental health expert and a tech entrepreneur. The company states that its goal is to create an accessible EHR system that will help mental health practitioners see greater clinical success. My Best Practice states it places a strong focus on the quality of customer service, innovation in clinical progress, and integrity in business practice.
FAQs
How Do I Cancel My Subscription to My Best Practice?
To cancel your My Best Practice subscription, simply login to your practice’s dashboard, navigate to “account settings” and select “Cancel my subscription.”
Does My Best Practice Offer Refunds?
No. My Best Practice does not offer refunds. Please visit My Best Practice Terms of Service and Privacy Policy for more information.
Is My Best Practice Cloud-Based?
Yes. My Best Practice is a cloud-based system. This means that your EHR is not bound to a single computer, and can be accessed from anywhere that you might need.
