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Practice Better Review 2025: Pros & Cons, Cost, & Who It’s Right For

Matt Church, M.S., Editor at ChoosingTherapy.com, Headshot

Author: Matthew Church, M.S.

Matt Church, M.S., Editor at ChoosingTherapy.com, Headshot

Matthew Church M.S.

Matt has 7+ years of mental health experience. As Mental Health Technology Editor, he’s spent the past two years testing online therapy platforms, EHRs, practice management tools, and more to help providers and clients make informed choices

See My Bio Editorial Policy
Headshot of Melissa Boudin, PsyD

Medical Reviewer: Melissa Boudin, PsyD Licensed medical reviewer

Published: April 29, 2025

ChoosingTherapy.com may earn commissions from the companies reviewed when you click links on this page. Learn more about our editorial standards, review process, and advertising policy.

  • Detailed ReviewDetailed Review
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Practice Better offers a flexible, modern practice management system used by thousands of providers worldwide. It costs between $25-$145+ monthly and offers a well-rounded list of features. I spent time hands-on with the platform to see how it actually performs for mental health practices. Here’s what I found, and where Practice Better might (or might not) fit your needs.

Practice Better At a Glance

Practice Better Logo
Rating:
Overall rating of 4.5 out of 5 possible.
(4.5 out of 5)
    • Cost: $25-$145+ monthly
    • Insurance Billing: Yes
    • Telehealth: Yes
Get started now!

Visit Practice Better

Pros & Cons

Pros Icon Pros
  • Modern, intuitive design that's easy to navigate
  • Powerful client engagement tools (journals, programs, tracking)
  • Strong automation and integration options
  • Robust telehealth built-in
  • Scales easily for solo or group practices
Cons Icon Cons
  • Pricing can climb quickly with add-ons
  • More focused on holistic and integrative practices
  • No built-in recurring scheduling for sessions
  • Free trial requires a credit card

Preview Practice Better

Image of Practice Better dashboard
Image of Practice Better calendar
Image of Practice Better form and template builder
Image of Practice Better third party integrations
Image of Practice Better telehealth platform
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Practice Better is a modern, flexible practice management platform that stands out for its highly intuitive design, client engagement tools, and deep customization options. Originally built to support holistic health providers, it has expanded into a versatile system that works well for many therapy practices, particularly those that want to offer a more interactive, client-centered experience beyond standard sessions. With strong form-building tools, easy-to-use telehealth, automation options, and integrations like Zoom, Stripe, and Claim.MD, Practice Better covers a lot of ground without feeling bloated or overwhelming.

Its flexibility is one of its biggest strengths. Providers can build custom programs, assign homework, manage lab results, create habit trackers, and automate follow-ups with just a few clicks. The platform is also well-supported by a clean client portal and mobile apps, making it easy for clients to stay engaged between sessions. While customer service isn’t as high-touch as some competitors, the overall polish and ease of use are hard to beat.

Practice Better ultimately earned 4.5 out of 5 stars on our EHR scoring criteria. It’s a strong choice for therapists who want flexible client management and powerful automation tools without sacrificing usability. TherapyAppointment is a great alternative for practices on a tight budget. Meanwhile, My Best Practice retains great automation features but leaves off some of the extra bells and whistles we see with Practice Better. For more alternatives, head over to our full roundup of the best mental health EHRs to find the best fit for your needs.

Detailed Review of Practice Better

To give you a complete picture of Practice Better, I tested its features in real-world scenarios, from client intake to telehealth sessions to billing and reporting. Here’s a detailed look at how the platform performs across the areas that matter most for mental health practices.

Practice Better earned 4.5 out of 5 stars
Overall rating of 4.5 out of 5 possible.
View Details
Detailed Scoring Breakdown
Rated 5 out of 5 possible for
Client Management Features (5 out of 5)
Rated 5 out of 5 possible for
Client Forms & Intake Management (5 out of 5)
Rated 5 out of 5 possible for
Scheduling & Calendar (5 out of 5)
Rated 4.5 out of 5 possible for
Treatment Planning & Notetaking (4.5 out of 5)
Rated 4 out of 5 possible for
Telehealth Features (4 out of 5)
Rated 4.5 out of 5 possible for
Insurance Billing (4.5 out of 5)
Rated 5 out of 5 possible for
Client Payment Methods (5 out of 5)
Rated 4 out of 5 possible for
Practice Management & Reports (4 out of 5)
Rated 3.5 out of 5 possible for
Customer Service & Training (3.5 out of 5)
Rated 4.5 out of 5 possible for
Premium Features or Add-Ons (4.5 out of 5)
Rated 5 out of 5 possible for
Fit & Finish (5 out of 5)
Rated 4 out of 5 possible for
Relative Cost (4 out of 5)
Rated 5 out of 5 possible for
Reliability & Longevity (5 out of 5)

Review our scoring criteria for EHRs, EMRs, and PMS for therapists.
Review our complete editorial policies here.

Client Management

One of the first things that stood out while using Practice Better is how clean and intuitive the whole system feels, particularly with client management. It’s one of those systems where you don’t have to hunt through menus or click five layers deep to find what you’re looking for. Everything is exactly where you anticipate it to be, making navigation a breeze. From the client list to the calendar, everything flows naturally; they’ve clearly put a lot of thought into what real-world practitioners actually need.

Image of Practice Better client list
Image of Practice Better client hubs
Image of Practice Better client search bar
Image of Practice Better client face sheet
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Practice Better has included this “Client Hub” view that’s basically a floating mini-chart you can summon and take with you anywhere in the system. It lets you pull up a client’s basic info, medical history, notes, protocols, forms, and even lab results, without leaving the page you’re working on. You can drag it around your screen or keep multiple client hubs open at once. It sounds like a small thing, but it makes multitasking and note-jotting mid-session way easier than any other system I’ve tried.

There’s also a really slick tagging system that helps keep your caseload organized. You can make custom tags (such as “Sliding Scale” or “A&D Group Participant”) and assign colors to them, then use those tags to sort, search, or even trigger automations. I found it super handy to quickly group and filter clients without needing to dig through advanced search filters every time.

And if you’re the type of person who loves clean data or just hates clicking back and forth, you’ll appreciate the powerful search bar. You can search by tag, client status, birthdate, keywords, you name it. It’s the kind of thoughtful design that feels like it was made by someone who’s spent a lot of time actually managing a caseload.

Another notable feature is the client journaling tool, which lets clients track reflections, moods, symptoms, or prompts between sessions. You can assign journals or let clients create their own, and then view entries from the Client Hub or the main chart. Journals can be private to the client or shared with you, offering a low-pressure way to keep a pulse on their progress and boost client engagement. It’s a great tool for providers who want to support clients outside of session time without overcomplicating the workflow.

Bearing all this in mind, I decided to give Practice Better 5 out of 5 stars in the Client Management category. It’s one of the best and most well-integrated client management systems I’ve seen so far.

Client Forms & Intake

Practice Better absolutely shines when it comes to forms and templates, and being a real form-building nerd, I don’t say that lightly. The form builder here is just amazingly good. It’s drag-and-drop, smooth, and way more powerful than most of the clunky, rigid tools you’ll find in a lot of other systems. Whether you’re building intake paperwork, custom assessments, feedback surveys, or even creating your own courses and programs, the experience feels streamlined and immediately approachable.

One thing I really appreciated is how unified the form builder is. You’re not jumping between totally different tools for different types of content—whether you’re making a progress note template, a consent form, or a behavior-tracking tool, it all uses the same intuitive builder. The templates library is pretty sizable right out of the gate, and it’s easy to customize any of them to fit your own workflow.

Image of Practice Better form and template builder
Image of Practice Better template library
Image of Practice Better template code unlock
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One of my favorite features here is the ability to import forms and templates from other users. If a colleague has already made a great protocol or a multi-part client course, they can just send you a code and you can instantly drop it into your own system. That kind of cross-practice collaboration isn’t something I’ve seen in other EHRs, and it’s a game-changer if you’re part of a strong professional community or clinical collective.

Once forms are created, sending them to clients is as simple as clicking a few buttons, and the experience on the client side is equally smooth and clean. You can even tie forms to automations—so sending out paperwork, follow-ups, or homework assignments becomes a nearly effortless part of your workflow.

With the innovative features we’ve seen out of Practice Better, they earned a perfect 5 out of 5 stars in the Client Forms & Intake category of our scoring criteria.

Calendar & Scheduling

The scheduling system in Practice Better is one of the better I’ve had the chance to work with. It’s drag-and-drop, highly customizable, and—most importantly—it doesn’t make you feel like you’re juggling spreadsheets just to get through your day. You can set up multiple calendar views, create different appointment types, block time, and manage both individual and group sessions without it turning into a mess.

Image of Practice Better calendar
Image of Practice Better session booking flow
Image of Practice Better client booking request
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One of the most refreshing things is how non-intrusive the interface is. You’re not constantly being kicked to new pages when you click something. Most actions happen in slick overlays and pop-ups, which means you can schedule or reschedule an appointment without losing your place or closing other tabs. That sounds minor, but if you’re juggling back-to-back appointments and documentation, it makes a real difference.

When you go to create an appointment, there’s a ton of flexibility. You can customize rates, assign service codes, leave notes or instructions for the client, and choose whether they confirm it themselves or you confirm it on their behalf, among many other options. You can even set up buffer times between sessions and use the calendar to track non-session tasks or multi-week programs.

On the client side, the booking experience is just as thoughtful. You can allow clients to book directly through the portal, give them options to request time outside your set availability, and even generate a booking widget that you can embed on your own site. And, behind the scenes, the automation potential is pretty impressive; you can trigger emails, forms, or task reminders based on session activity without hardly lifting a finger.

Considering all of this, Practice Better earned 5 out of 5 stars on the Calendar and Scheduling category of our scoring criteria.

Treatment Planning & Notes

Practice Better really nails that balance between flexibility and usability when it comes to clinical documentation. Whether you like to work from structured templates or jot things down more loosely, the system doesn’t get in your way. You can open up a client chart and start a note on the fly, straight from the face sheet, which is very handy.

Image of Practice Better progress note completion
Image of Practice Better note template editor
Image of Practice Better adding a Snippet
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The “on-the-fly” note builder widget works a lot like the dedicated form and template builder: drag-and-drop, clean, and totally customizable. You can add checkboxes, dropdowns, text boxes, signature fields—whatever your workflow calls for. I loved that I could build out a note format as I was writing it, instead of needing to prep a perfect template beforehand. It makes it easy to stay in flow during or after a session without sacrificing structure. If you like to follow a template like SOAP, BIRP, and so on, Practice Better has several pre-made that you can tweak to your liking, or just build one from scratch.

Treatment plans are just as flexible. You can create protocols for common goals or approaches and re-use them across clients, saving time while keeping things consistent. And if you prefer building treatment plans from scratch, it’s just as easy to pull in previous notes or intake data to guide your writing. Everything is organized intuitively in the client chart, so you don’t have to dig for relevant info while you’re trying to document a session.

If you’re looking to streamline even further, Practice Better has introduced an AI Charting Assistant that can help you write your notes for you. It can summarize a session in real time (whether it’s in-person, telehealth, or a 1:1 Zoom call), or you can dictate your notes and have it generate a summary. You get 600 minutes free to start, and after that, it’s $0.60 per hour. It’s not essential, but it’s a solid bonus feature for anyone looking to speed up documentation or avoid that end-of-day pileup that sometimes happens.

One detail I appreciated: with the Snippets feature, you can save and re-use common text blocks. It’s super helpful for repetitive phrasing or clinical language you find yourself writing over and over again.

With Practice Better’s unique feature offerings in mind, we rated it 4.5 out of 5 stars based on the Treatment Planning & Notetaking section of our scoring criteria.

Telehealth

Practice Better gives you a lot of flexibility when it comes to telehealth. You can use their built-in video platform, or you can integrate with Zoom or potentially another external app if you prefer. Either way, jumping into a session is fast. You can launch a call straight from the calendar, and it only takes a couple of clicks to get going.

Image of Practice Better telehealth platform
Image of Practice Better telehealth session notetaking
Image of Practice Better telehealth settings
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The built-in telehealth system itself feels clean and professional. You’ve got all the basics you’d expect, like background blurring or swapping in a virtual background (they even give you a dozen or so options to pick from), plus simple controls for changing your microphone and camera inputs. You control exactly when the session “starts,” and clients can hop in at their convenience after that. There’s a picture-in-picture view, screen sharing, solid background noise suppression, and a nice little doorbell chime when a client joins the room—which is a small touch but makes a difference when you’re busy multitasking or doing notes while you wait.

One of my favorite features of Practice Better’s telehealth platform is how easily you can pull up that handy floating Client Hub while you’re in session. If you need to double-check a treatment plan, past notes, or even jot down a quick private thought mid-session, it’s all right there without having to leave or disrupt the call. Or you could even use it to get a jump on writing your progress note in-session in real time, if that’s your style. There’s also an in-session chat function that supports text, emojis, and file attachments.

In terms of performance, everything ran smoothly during testing, with no noticeable lag, latency, or connectivity issues. It’s not totally clear what the participant limit is for group sessions using Practice Better’s native platform, but if you’re planning larger groups, integrating Zoom gives you a safety net for handling bigger crowds.

It’s also worth flagging a major bonus feature that’s becoming more and more common: the AI Charting Assistant. If you enable it, the system can automatically generate session notes by listening to your telehealth sessions (Practice Better or Zoom), or you can dictate notes manually and have it summarize them for you if you’re not totally cool with an AI listening to your sessions. You get the first 600 minutes free, and after that, it’s just $0.60 per hour.

With its strong set of features, Practice Better earns 4 out of 5 stars on the Telehealth section of our scoring criteria.

Insurance Billing

Practice Better handles insurance billing a little differently than some other EHRs. By default, Practice Better doesn’t have direct, built-in claims submission to insurance companies the way some mental-health-specific EHRs do. Instead, they partner with Claim.MD, a clearinghouse service. If you want to submit claims electronically (EDI), you’ll set up a separate Claim.MD account and link it to your Practice Better system.

Inside Practice Better, you can generate superbills, CMS-1500 forms, and client invoices very easily. Creating and sending a superbill for client reimbursement takes just a few clicks, and you can automate it as part of a session flow. You can also document session codes, fees, and service types when you create appointments, which helps keep your claims clean and organized right off the jump.

With its fairly standard selection of features, affordable claims pricing, and good automation, Practice Better earned 4.5 out of 5 stars in the Insurance Billing category of our scoring criteria.

Client Payment Methods, Collection, & Processing

Practice Better makes it pretty painless to get paid, which is always a win. The platform supports a variety of payment workflows, whether you’re taking one-off payments, collecting up front for longer-term packages or programs, or setting up installment plans for clients who need a little flexibility.

You can use Practice Better’s built-in payment processing to handle credit and debit card transactions directly through the client portal. Or, you can connect third-party payment processors like Square or Stripe. Once that’s set up, clients can pay for sessions, programs, or outstanding invoices right from their account. It’s also easy to generate invoices manually or tie them to scheduled sessions, and you can automate a lot of the process, like sending receipts, reminders for unpaid balances, or even scheduling future payments.

What I liked most was how flexible it all felt. At pretty much every turn of running payments, there’s a load of options to tweak, so you can get things running exactly how you want them. You can create packages (like 4-session bundles), charge per session, or set up recurring billing. For therapists who also run group programs or workshops (one of Practice Better’s key features), this kind of versatility is a big deal.

The client side of the payment flow is clean, mobile-friendly, and simple to navigate. Your clients won’t need to constantly message you asking where the “pay now” button is.

With its rich tweakability and strong workflow automation, Practice Better earned itself 5 out of 5 stars in the Client Payment Methods, Collection, & Processing category in our scoring criteria.

Practice Management & Reports

Practice Better isn’t just polished on the client side; it’s pretty impressive when it comes to running the back end of your practice, too. If you like having data at your fingertips (without feeling like you need a full-on degree in data analysis to understand it), you’ll appreciate the way reports and practice management tools are handled here.

Inside the Reports section, you can quickly pull data on session history, cancellations and no-shows, package usage, payment history, taxes collected, transaction statements, and a handful of extras. You can also run reports on things like unsigned or incomplete notes, client form responses, program enrollment metrics, and even journal entry analysis if you use those features with your clients. It’s a deep set of reporting options, but everything is laid out cleanly and you can filter or export most reports with just a few clicks.

Another thing that makes a real difference: you can manage lab results (either manually or via integration partners like Rupa Health or Evexia Diagnostics) and track protocols and recommendations across clients. This isn’t something every EHR offers, and while it’s geared a little more toward nutritionists and holistic providers, it could easily support therapists who offer wellness coaching or integrated health services.

The overall feeling is that Practice Better wants to make the administrative side of your work easier, not more complicated. Whether you need a high-level overview of your practice’s financials or a quick log of recent client activity, the tools are there—and they don’t require hours of setup or fiddling to use effectively. It’s equally easy to set up administrative users, and set varying degrees of access to ensure your staff has only the information they really need.

Practice Better has strong offerings in this area and earned a 4 out of 5 star rating in the Practice Management & Reports section of our scoring criteria.

Customer Service & Training

Practice Better doesn’t really lean into a high-touch customer service model like we’ve seen with some platforms—and honestly, with how intuitive the system is, it doesn’t feel like much of a loss. Most users will find everything they need through the system’s extensive knowledge center, which is packed with tutorials, FAQs, and step-by-step guides. It’s well-organized, easy to search, and does a good job of walking you through both basic and more advanced features. But, during my time using Practice Better, I rarely actually had to dip into the knowledge center just because the system is that user-friendly.

If you do need to reach out for direct support, Practice Better mainly handles tickets through email rather than offering instant live chat or phone support. Some users across the internet have mentioned slower response times for more complicated issues, so it’s something to be aware of if you like having fast, hands-on help available or a dedicated account manager. That’s just not the situation at Practice Better.

That said, because the platform is so user-friendly and well-documented, it’s unlikely you’ll find yourself stuck often. Between the built-in onboarding resources, tutorial videos, and self-serve help center, most therapists will be able to get fully set up, and even get creative with automations and integrations, without ever needing to call for backup.

Practice Better earned 3.5 out of 5 stars in this category based on the Customer Service & Training section of our comprehensive scoring criteria.

Cost & Pricing

Practice Better offers a flexible pricing structure with four core plans ranging from $25 monthly to $145+ monthly, and a variety of à la carte add-ons. While the system isn’t the simplest when it comes to pricing, the upside is that it can scale to fit just about any size practice, from solo therapists to large group operations with dozens (or even hundreds) of users.

You can try the platform free for 14 days, and the trial gives you access to the full Team Plan, including all of the premium features.

There’s also a forever-free Sprout Plan available if you’re just getting started and don’t mind some feature limitations.

Sprout Plan – Free

Best for: brand-new practitioners testing the waters or solo providers managing just a handful of clients

  • Up to 3 active clients
  • Client portal access
  • Mobile apps
  • Notes and templates
  • Scheduling and billing
  • Forms and waivers
  • Basic automations
  • Limitations: no telehealth, no client invoices or payments, no food database, limited labwork integrations

Starter Plan – $25 monthly

Best for: very small practices, side-hustlers, or folks just starting out

  • Everything in Sprout plan, plus:
  • Up to 10 clients
  • Mobile apps
  • Client portal access
  • Built-in telehealth
  • Basic documentation and forms

Professional Plan – $59 monthly

Best for: growing solo providers or part-time group practices with moderate caseloads

  • Up to 300 clients
  • Everything in Starter, plus:
    • Group scheduling
    • Internal chat
    • Client messaging
    • Zapier integration

Plus Plan – $89 monthly

Best for: full-time practices wanting white-label polish and deeper workflow automation

  • Unlimited clients
  • Everything in Professional, plus:
    • Up to 3 admin users
    • Text and fax credits included (750 texts, 150 fax pages/month)
    • Branding customization
    • Snippets and advanced automations

Team Plan – $145 monthly (includes 2 practitioners)

Best for: group practices or multi-provider clinics that need coordinated workflows

  • Everything in Plus, plus:
    • Team roles & permissions
    • Shared templates, forms, and programs
    • Centralized billing & reporting
  • Additional practitioners: $35/month each (pricing drops with volume)

Add-Ons & Extras

Practice Better offers several optional add-ons to customize your setup:

  • Additional Practitioners: $35/month per user (price drops with volume; as low as $26.25/mo/user for very large teams)
  • Admin Users: $10/month/user (for schedulers, billers, assistants, etc.)
  • Additional Storage: $1 per GB per month
  • AI Charting Assistant: First 600 minutes free, then $0.60 per hour
  • Faxing: $0.10 per page (Plus plan includes 150 pages per month)
  • Text Reminders: $0.05 per text (Plus plan includes 750 free texts per month)
  • API Access: Free (requires requesting access; recommended for users with engineering support)

User Reviews

While Practice Better holds a strong reputation overall, the number of publicly available user reviews is still relatively limited. As of writing, we found just 84 reviews on Capterra, which provides a decent snapshot but may not fully reflect the experience of all provider types. That said, the available feedback gives a fairly consistent picture of a platform that’s powerful, versatile, and generally well-liked, with a few recurring concerns around customer support and certain workflow limitations. Some negative reviews also appear to have been written prior to more recent feature updates, such as expanded automations and AI note-taking.

Capterra | 4.8 out of 5 Stars | 84 reviews

The Positive: Users praise Practice Better for being an all-in-one, easy-to-use platform. Many noted that it streamlined their practice by consolidating scheduling, messaging, client records, and billing in one place. Practitioners also appreciated that clients of all ages found it easy to use, especially the client portal and tools like journaling and messaging.

The Negative: Some users reported delays in customer service responses, including long wait times for support and unresolved issues. Others experienced reliability problems with video calls and found telehealth support underwhelming. A few reviewers highlighted pain points for insurance-based practices, particularly around setting up automations and the lack of a recurring session scheduler.

Read More

Alternatives & Competitors

While Practice Better offers a unique blend of client engagement tools, course creation, and flexible practice management, it’s not the only EHR option for mental health providers. Depending on your practice needs, other systems may be a better fit, especially if you prioritize direct insurance billing, a more traditional therapy workflow, or a lower-cost, simplified setup. Below, we compare Practice Better to a few major alternatives: SimplePractice, TherapyNotes, TherapyAppointment, and My Best Practice.

SimplePractice - Best Business-Building Features

SimplePractice Logo
Rating:
Overall rating of 4 out of 5 possible.
(4 out of 5)
  • Cost: $49–$99 monthly
  • Insurance Billing: Yes
  • Telehealth: Yes

SimplePractice is one of the most popular EHRs for mental health providers and offers a polished, therapist-focused experience. It has excellent telehealth tools, strong built-in insurance billing, and a sleek client portal. Compared to Practice Better, SimplePractice feels slightly more “therapy native” and may offer a faster setup for traditional private practices. However, it lacks the same level of client engagement options (like journaling, habit tracking, and custom programs), and can become expensive with add-ons.

Head over to my full breakdown of what SimplePractice offers for more details.

Pros & Cons

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Pros Icon Pros
  • Beautiful, modern interface
  • Helpful automation features
  • Offers Wiley Treatment Planner
  • Intuitive calendar
  • Good onboarding support
  • Professional website builder
  • Mobile app for practitioners and clients
Cons Icon Cons
  • Relatively expensive compared to competitors
  • May not be customizable enough for large practices
7-day Free Trial and 50% Off For 4 Months

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See full Review

TherapyNotes - More Structured Documentation

TherapyNotes logo
Rating:
Overall rating of 4 out of 5 possible.
(4 out of 5)
  • Cost: $59–$69+ monthly
  • Insurance Billing: Yes
  • Telehealth: Yes

TherapyNotes is a powerhouse for insurance-based practices, known for its highly structured note templates, billing automation, and reliability. It’s an excellent choice for practices that work primarily with insurance and need highly regulated documentation workflows. However, it’s much more rigid than Practice Better: there’s very little room for creative client engagement, flexible programs, or custom workflows outside the traditional therapy model. It also has a slightly steeper learning curve in terms of setup and navigation.

Take a peek at my full review of TherapyNotes to learn more.

 

Pros & Cons

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Pros Icon Pros
  • One-month free trial
  • Excellent user experience
  • Basic telehealth platform included in all plans
  • Easy to learn and quick to implement
  • Supports e-prescriptions
Cons Icon Cons
  • No mobile app available
  • Fewer automation features than some competitors
  • Limited reporting capability
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TherapyAppointment - For Budget-Conscious Practices

therapyappointment logo
Rating:
Overall rating of 4.5 out of 5 possible.
(4.5 out of 5)
  • Cost: $10–$59+ monthly
  • Insurance Billing: Yes
  • Telehealth: Yes

TherapyAppointment is a very budget-friendly option that offers a lot of core functionality for a lower price. It’s a good fit for small practices or therapists new to private practice who want a straightforward, easy-to-learn system. Compared to Practice Better, TherapyAppointment is less polished in terms of design and client experience, and it doesn’t offer the same depth of automation, habit tracking, or program-building tools. Telehealth functionality also costs extra.

Read our full TherapyAppointment review for additional details.

Pros & Cons

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Pros Icon Pros
  • Pricing is based on client volume and doesn’t restrict features
  • Automated insurance claims
  • Automated client intakes and client self-scheduling
  • Very affordable compared to alternatives
Cons Icon Cons
  • Free trial requires credit card
  • Few options for customizing treatment plan and note templates
  • Telehealth platform requires extra fee
  • Doesn’t support electronic prescriptions
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My Best Practice - Great for Quick, Flexible Notes

Rating:
Overall rating of 5 out of 5 possible.
(5 out of 5)
  • Cost: $39 monthly
  • Insurance Billing: Yes
  • Telehealth: Yes

My Best Practice is a very therapist-specific EHR that excels at quick documentation, customizable assessments, and solid analytics. It’s competitively priced and ideal for solo or small group practices focused heavily on therapy sessions without a lot of extra programming or client engagement outside of standard treatment. Compared to Practice Better, it lacks some modern client engagement features like journaling, automations, or course building, and telehealth and e-prescribing features cost extra.

Visit our full review of My Best Practice for more insight.

Pros & Cons

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Pros Icon Pros
  • Session notes promote quick workflow
  • Large library of customizable assessments and forms
  • Impressive reporting and analytics options
  • Electronic prescription functionality
Cons Icon Cons
  • Telehealth and electronic prescriptions incur extra fees
  • Billing is less innovative than certain competitors
  • Some fees are hidden, or difficult to find
  • Lackluster telehealth platform
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Why You Can Trust My Review

“I personally spent time using Practice Better, exploring its full suite of features during a hands-on trial. This review wasn’t built from marketing materials or secondhand impressions, it’s based on firsthand experience navigating the platform the way a real provider would: setting up clients, building forms and notes, testing the telehealth system, and running through everyday workflows from intake to billing.

I also cross-referenced feedback from verified users, evaluated the platform against our established EHR scoring criteria, and compared it directly to other major systems we’ve reviewed. In the process, it became clear that Practice Better is best suited for providers who want more than just a place to store notes. It’s built for those looking to actively engage clients, build programs and courses, automate repetitive tasks, and grow their practice with modern, flexible tools.”

Matt Church, M.S., Editor at ChoosingTherapy.com, Headshot Matthew Church, M.S.

History & News

Practice Better Logo
  • Year Founded: 2016
  • Founders: Nathalie Garcia
  • Headquarters: Toronto, Ontario, Canada

Practice Better was founded in 2016 by Nathalie Garcia, who originally built the platform to solve a gap she experienced firsthand in her nutrition practice. Frustrated by the lack of sustainable, client-centered tools available, she set out to create a system that could support both practitioners and their clients more holistically. Since then, Practice Better has grown into a comprehensive practice management platform used by over 15,000 health and wellness professionals in more than 70 countries—supporting over a million clients globally.6

In April 2023, the company secured a $27 million growth investment led by Five Elms Capital to expand its integrations, build strategic partnerships, and further develop features that help providers streamline their work and scale their practices. The following month, Kim Walsh—formerly an executive at HubSpot—was named CEO, with Garcia transitioning into the role of Chief Strategy Officer.6

Most recently, in November 2024, Practice Better obtained a $13 million growth capital facility from CIBC Innovation Banking. The funding is intended to support the company’s continued expansion and accelerate innovation, especially in AI-powered features designed to support clinical efficiency and enhance the client experience.7

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Frequently Asked Questions

Is Practice Better HIPAA-Compliant?

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Yes, Practice Better states that it is compliant with HIPAA, as well as international privacy standards like PIPEDA (Canada) and GDPR (EU). This includes features like encrypted data storage, audit logs, role-based access, and secure client communication.4, 5

What Professionals Is Practice Better For?

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Practice Better is used by a wide range of health and wellness professionals, including licensed therapists, dietitians, nutritionists, coaches, naturopaths, herbalists, holistic physicians, and even energy healers. While it wasn’t originally built exclusively for mental health providers, it offers a large number of tools that work well for therapy-focused practices, including clinical charting, telehealth, scheduling, and client engagement features.4

Can You Bill Insurance with Practice Better?

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Yes, Practice Better integrates with Claim.MD, a clearinghouse that allows you to submit electronic claims. You can also generate superbills, CMS-1500 forms, and session invoices for clients.4

Does Practice Better offer a free plan?

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Yes, Practice Better offers a Sprout Plan that’s free to use indefinitely for up to three clients. It includes core features like notes, forms, scheduling, billing, and the client portal, but does not include telehealth, payments, or access to some integrations.2

Is Practice Better a good fit for group practices?

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Yes, the Team Plan supports multiple providers and includes tools for shared templates, role-based permissions, centralized billing, and even scaled pricing for high-volume users. The system can reportedly support groups of 100+ users.2

Sources

ChoosingTherapy.com strives to provide our readers with mental health content that is accurate and actionable. We have high standards for what can be cited within our articles. Acceptable sources include government agencies, universities and colleges, scholarly journals, industry and professional associations, and other high-integrity sources of mental health journalism. Learn more by reviewing our full editorial policy.

  • Practice Better. (n.d.). Release notes. Retrieved from: https://Practice Better.releasenotes.io/

  • Practice Better. (n.d.). Pricing. Retrieved from: https://practicebetter.io/pricing

  • Practice Better. (n.d.). Templates. Retrieved from: https://practicebetter.io/templates

  • Practice Better. (n.d.). Help Center. Retrieved from: https://help.practicebetter.io/hc/en-us/

  • Practice Better. (September, 2024). Privacy & Security on Practice Better. Retrieved from: https://help.practicebetter.io/hc/en-us/articles/234814027-Privacy-and-Security-on-Practice-Better

  • Practice Better. (April, 2023). Practice Better Announces $27 Million Growth Investment to Transform How Wellness Professionals Empower Their Clients to Live Better. Retrieved from: https://practicebetter.io/blog/practice-better-announces-27-million-growth-investment-to-transform-how-wellness-professionals-empower-their-clients-to-live-better

  • Practice Better. (November, 2024). Practice Better Secures US$13 Million in Growth Capital from CIBC Innovation Banking to Accelerate Expansion of Holistic Health Solution. Retrieved from: https://practicebetter.io/blog/practice-better-secures-us-13-million-in-growth-capital-from-cibc-innovation-banking-to-accelerate-expansion-of-holistic-health-solution

  • Church, M. (2025). SimplePractice Review: Is It Right for Your Practice? Retrieved from: https://www.choosingtherapy.com/simplepractice-review/

  • Church, M. (2025). TherapyNotes Review: Pros & Cons, Cost, & Who It’s Right ForFor. Retrieved from: https://www.choosingtherapy.com/therapynotes-review/

  • Church, M. (2025). TherapyAppointment Review: Pros & Cons, Cost, & Who It’s Right For. Retrieved from: https://www.choosingtherapy.com/therapyappointment-review/

  • Church, M. (2025). My Best Practice Review: Pros & Cons, Cost, & Who It’s Right For. Retrieved from: https://www.choosingtherapy.com/my-best-practice-review/

  • Church, M. (2025). Best Mental Health EHRs: Top Picks for Therapists & Practices. Retrieved from: https://www.choosingtherapy.com/best-mental-health-ehr/

Show more Click here to open the article sources container.

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