Jane EHR Pricing in 2026: Plans and Total Cost

Jane EHR Pricing in 2026: Plans and Total Cost

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Jane’s pricing looks simple at first: choose Balance, Practice or Thrive. The part that takes more homework is the total cost once you add practitioners, insurance billing or optional tools. Jane App puts scheduling, online booking, charting, telehealth, invoicing and payments into one monthly subscription. The company is based in North Vancouver, British Columbia, and serves allied health and mental health practices, including psychologists, social workers, counselors and speech-language pathologists.

The pricing page shows your local currency. US practices see and pay USD, while Canadian clinics pay the same listed numbers in CAD. Each additional practitioner who books appointments on the schedule adds $17.50 to $40 a month. Filing insurance claims through Jane and turning on add-ons can raise the monthly total further.

Jane offers three tiers, but the core clinical toolkit is consistent. The plan you choose mainly changes practitioner and appointment limits, plus a few scheduling and retention tools.

Every plan includes scheduling across unlimited admins and locations, a branded online booking site, one-to-one telehealth with no session limits, secure messaging, email reminders, intake forms, custom charting templates from a library of more than 10,000, outcome measures, treatment plans, superbills and CMS-1500 forms, invoicing, integrated payments, unlimited human support and free data import.

Prices checked on Jane’s US pricing page, 22 September 2026. Clinics with 10 or more practitioners are asked to contact Jane, and no volume price is published.

Do US practices pay in USD?

Yes. Jane has separate Canadian, US and UK pricing pages. The US page labels the plans “USD $54,” “USD $79” and “USD $99.” Canadian clinics see the same numbers in Canadian dollars, rather than a CAD amount being converted for US customers. The UK price list is different at £29, £44 and £55.

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What each plan includes

Balance is built for a small solo caseload. It allows one practitioner profile and up to 20 booked appointments a month. Each participant in a class or group counts as one appointment. Canceled sessions do not count, but booked sessions and no-shows do. Jane audits Balance accounts monthly and moves an account over the cap to Practice after notifying the owner. Balance also excludes SMS reminders and the insurance billing add-on, and downgrading to it later requires an email to support.

Practice removes the appointment caps and includes unlimited appointments, unlimited staff profiles and free SMS reminders where available. Thrive adds waitlists, return-visit reminders, packages and memberships, room and equipment scheduling, self check-in and ratings. Live transcription of telehealth sessions through AI Scribe, launched in May 2026, is limited to Thrive accounts using Jane Payments. Practitioners access Jane in a web browser on any device. There is no separate practitioner app.

What extra practitioners cost

Jane charges per clinic account. The first practitioner is included, then you pay for each additional person who books appointments on the schedule. Anyone booking 24 or more hours a week counts as full-time; under 24 hours is part-time. Practice charges $35 a month for a full-time practitioner or $17.50 for a part-timer. Thrive charges $40 or $20. Licenses cannot be shared, and Jane adjusts license counts to actual usage, so a part-time practitioner with a busy month can be billed as full-time.

Staff who never appear on the schedule are free. You can add administrators, billers and receptionists without limit on every plan, which is useful for clinics accustomed to paying for every seat.

A two-therapist practice costs $114 a month on Practice or $139 on Thrive. A five-person group with four full-time associates pays $219 on Practice or $259 on Thrive. The account owner can change the plan and license count once a day.

Add-ons and extra costs

Most add-ons are billed monthly on top of the plan price. The card terminal is the exception and carries a one-time charge.

AI Scribe costs $15 a month per practitioner who opts in, with unlimited notes. A free tier launched in November 2025 includes five notes a month on any plan. If you upgrade in the middle of the month, the charge is prorated.

Group telehealth costs $15 a month per opted-in practitioner on any plan. You need it for couples, family and group video sessions because the base plans include only one-to-one calls. A couples therapist should treat this as part of the regular monthly cost. The US-only Psychotherapy Notes feature, a separate HIPAA-protected notes area, is also tied to this add-on. Group telehealth is not discounted for education or bursary accounts.

Insurance billing for US practices costs $20 a month per account on Practice or Thrive, plus $5 for each additional full-time practitioner and $2.50 for each part-timer. It adds eligibility checks, primary and secondary electronic claims, ERAs and payment posting through Claim.MD, Jane’s only integrated clearinghouse. Claim.MD bills separately and gives Jane users a 10% discount. Its published plans start at $30 a month with claims at 30 cents each. That puts a solo therapist filing claims at about $126 a month before per-claim fees, or $153 on Claim.MD’s $60 small-volume plan. Cash-pay therapists who only give clients superbills do not need the add-on because superbills and CMS-1500 forms are included on every plan.

Jane Websites cost $59 a month per clinic, including free setup and hosting. An SEO add-on is available at an unpublished price. The card terminal for in-person payments is a one-time $239 plus tax and shipping in the US.

Payment processing through Jane Payments has no monthly fee. Online transactions cost 2.85% plus 25 cents, and terminal payments cost 2.6% plus 10 cents. A practice collecting $5,000 a month across 40 card payments pays about $152.50 in processing, more than the Practice subscription itself. Refunds return the payment but not the original processing fee. HSA and FSA cards may be declined depending on the card issuer’s category rules.

Is there a Jane App promo code?

Jane does not publish a coupon code, discount code or seasonal sale. The 20% to 80% discounts shown by coupon aggregators are not Jane offers. The signup form does have a field labeled “Grace code.” These codes go to education partners, Jane’s invitation-only ambassadors and some affiliates, whose owners describe them as one or two free months on a new paid account. Jane does not publish or confirm those codes, so treat anything found online as unverified until it applies at signup.

Solo practitioners can ask Jane’s team about the Helper Discount during signup. Archived pricing pages described it as $25 off Practice or Thrive for the first three months. Jane points students and new graduates toward Balance. Student-run teaching clinics at accredited institutions may receive a steep discount or free access through the education program, and nonprofits serving under-served communities can apply for the Jane Account Bursary. Other ways to control the bill are keeping admins off the schedule so they remain free, counting part-timers as half licenses, using the five free AI Scribe notes before upgrading and skipping insurance billing when superbills are enough.

Free trial, billing and cancellation

Jane does not offer a standard free trial. Its pricing FAQ suggests three alternatives: a live demo with the support team that is recorded and sent to you afterward, the Jane Community and a shared public demo clinic. The demo clinic password changes weekly and its data resets nightly, so it cannot hold real client information. Jane’s terms also mention a private seven-day test account, although the pricing page does not advertise it.

Billing is monthly only, with no annual plan or annual discount. Jane charges a credit card on file in advance on the first business day of each month. The first invoice is higher than a normal month because it includes the prorated signup period. Prepaid credit is non-refundable and does not lock in the price. An account goes on hold after two months of missed payments.

Jane’s published guides do not show a self-serve cancellation control. The account owner manages the subscription in account settings or contacts Jane, and Jane’s cancellation guidance directs customers to support or a Balance downgrade. Fees are non-refundable unless Jane is at fault, so cancelling in the middle of a month does not return the unused portion.¹ Jane suggests moving to Balance instead of cancelling when you still need occasional access. After cancellation, the account is deactivated rather than deleted. Patient lists and appointments can be exported to Excel at any time, and Jane includes one free batch chart export per practitioner as PDFs. Permanent deletion requires a separate written request to the privacy team.

How Jane’s price has changed

Jane replaced two legacy plans in April 2024. The old US Base plan was $79 a month with $25 for each additional full license. The Insurance plan was $109 with $30 per license. The replacement structure launched Balance at $39, Practice at $79 and Thrive at $99, while insurance billing became a $20 add-on. Balance then increased from $39 to $54 between July and September 2025, a 38.5% increase, without an announcement on Jane’s changelog or blog.² Practice and Thrive have stayed at the same price since April 2024, and legacy subscribers keep their old plan until they change it. Additional full-time practitioners now cost $35 instead of $25. Jane’s 2026 therapist landing page says it does not raise prices annually. That is true for the two upper tiers, but not for Balance.

Jane vs SimplePractice vs Practice Better on cost

SimplePractice and Practice Better are the two closest alternatives, and both partner with ChoosingTherapy. Their published prices were checked on 22 September 2026.

SimplePractice costs less for a solo therapist who files insurance claims because the clearinghouse is built in and its October 2026 pricing sets claims at 39 cents each with no clearinghouse subscription.³ SimplePractice also charges $20 a year per clinician for CPT codes and offers ePrescribe at $49 a month, which Jane does not offer. Practice Better is cheaper at the entry level and has a free plan. At five clinicians, Jane is $136 to $176 a month cheaper than SimplePractice and $46 to $86 cheaper than Practice Better. Jane also has the lowest card processing rate of the three. Our SimplePractice review and Practice Better review cover their features in more detail.

Practitioner reviews on price and value

Jane scores 4.8 out of 5 from 534 Capterra reviews, with value for money at 4.7 and 93% of reviewers rating it good or excellent value.⁴ On Trustpilot, it holds 4.1 from 114 reviews, split between 83% five-star and 15% one-star. Jane replies to nearly every negative review.⁵ Reviewers often say the base price includes features that other vendors charge for separately. Several say they moved from another EHR because Jane cost less and support improved. Unlimited human support is the most frequently praised feature, and some reviewers say it justifies paying more than a cheaper competitor.

The most common pricing complaint comes from part-time solo practitioners, who feel caught between Balance and Practice and wish the three-month Helper Discount were permanent. Reviewers also mention payment processing fees, telehealth reliability and the work involved in rebuilding reports. In professional therapist forums, Jane often comes up when SimplePractice raises prices and is commonly recommended to Canadian clinicians. Group practices that moved from SimplePractice report mixed experiences.

Is Jane worth it?

The practical way to judge Jane is to price it around your workflow, not just the headline plan. Balance at its 20-appointment cap costs $2.70 per appointment. A Practice subscriber seeing 60 clients a month pays about $1.32 per session, and at 100 sessions the subscription cost falls to 79 cents per session. Once card volume reaches a few thousand dollars a month, processing fees overtake the subscription, so the processing rate matters more than the plan price for a busy cash-pay practice.

Jane makes the most sense for practices with two or more clinicians, cash-pay or superbill workflows, or a need for Thrive’s scheduling tools. It also suits Canadian clinics, where the insurance integrations are native. A US solo therapist whose main work is filing insurance claims will pay less with SimplePractice. A part-time practitioner staying under 20 sessions a month gets the full clinical feature set and unlimited support for $54.