Klarity Health is an online directory platform and healthcare marketplace that connects users with independent, licensed medical professionals and mental health experts who provide services such as psychiatry, therapy, and counseling, both online and in-person for adults 18+. In our independent review, it earned 3.5 out of 5 stars. Available nationwide, prices vary by provider to ensure a personalized service.
Klarity At a Glance
Cost: Provider- & Service-Specific
Insurance Accepted? No
Pros & Cons
Pros - Lets you sort providers by price, specialty, & more
- Some providers offer free consultations
- No subscription costs
- Accepts cash-pay & HSA/FSA eligible
- Online visits within 24 hours
- Can prescribe clinically approved controlled meds
Cons - Insurance not accepted
- In-person visit may be required for some meds
- Only available to kids on a case-by-case basis
- Services may be unavailable in select states due to provider schedules
Preview Klarity
As a directory and marketplace for healthcare providers, Klarity connects users with independent, licensed medical professionals and mental health experts who provide services such as psychiatry, therapy, and counseling, both online and in-person for adults 18+. Some Klarity providers may be able to treat children and adolescents; however, this will vary on a case-by-case basis.
While Klarity is available in all 50 states, it’s worth noting their directory currently has fewer therapists than psychiatrists. Prices vary as they are set by each provider, ensuring tailored services at competitive rates. There are no subscription fees.
Every Klarity provider has a different appointment duration, averaging 50 – 60 minutes for an initial meeting, and 30 – 55 minutes for follow-up sessions. Depending on state regulations, your initial appointment may have to be completed at an in-person location, which Klarity will notify you of. While weekend or evening appointments are not guaranteed, many providers offer them.
If you are prescribed medication, it will be sent to your local pharmacy and you can pick it up at your convenience. Receiving certain medications, including benzodiazepines or stimulants, may require an in-person visit. In some cases, providers will prescribe controlled substances directly if they think the patient would benefit.
Klarity has a 5-star rating out of 1,052 reviews on the Reviews.io site and has a 4.5-star rating from 159 reviews on Trustpilot. Klarity earned 3.5 out of 5 stars overall during our independent review.
Why You Can Trust My Review
Review our scoring criteria for online psychiatry platforms here.
Review our complete editorial policies here.
Firsthand Klarity Reviews
Lena Suarez-Angelino, LCSW
Detailed Review of Klarity – What is Klarity?
As a healthcare provider directory, Klarity connects users with licensed medical professionals and mental health experts who offer services like psychiatry, therapy, and counseling for adults 18+ both online and in person. Klarity offers treatment for ADHD, anxiety, depression, weight loss, insomnia, and more. You can sign-up directly on their website and have the option to complete a self-evaluation prior to scheduling an appointment. While some Klarity providers may also treat children and adolescents, availability varies by provider.
Klarity operates in all 50 states, though it currently has more psychiatrists listed than therapists. Service prices are determined by each provider, ensuring personalized care at competitive rates, with no subscription fees involved.
Appointment lengths vary, with initial sessions typically lasting 50–60 minutes and follow-ups ranging from 30–55 minutes. In some states, regulations may require your first appointment to be in person, and Klarity will inform you if this applies. While evening and weekend appointments aren’t guaranteed, many providers offer flexible scheduling.
If prescribed medication, it will be sent to your local pharmacy for convenient pickup. Certain prescriptions, such as benzodiazepines or stimulants, may require an in-person visit, though providers can prescribe controlled substances when clinically appropriate. It always is important to do your own research as well in understanding the differences in medication for depression, ADHD medication, medication for anxiety, etc.
Klarity offers 24/7 messaging access to your provider through the patient portal, but it’s not for immediate crisis response. It’s mainly used for medication-related questions, updates on medication effectiveness, and reminders for follow-up appointments. Klarity doesn’t determine medication costs, which vary based on insurance coverage or the medication’s price.
How Much Does Klarity Cost?
While Klarity Health does not accept insurance, they do offer transparent pricing without hidden fees. Patients can also sort providers by the price within their budget. Ultimately, prices vary as they are set by each provider. Some providers offer free consultations (5-15 minute calls), and initial visits start at around $80. Many ongoing provider visits range between $100-$150 per session. HSA & FSA are accepted, and Klarity can provide a Superbill.
Does Klarity Health Accept Insurance?
No, Klarity does not accept insurance.
Who Does Klarity Serve?
Klarity serves adult patients (18+), treating kids (12+) only on a case-by-case basis. While Klarity is available in all 50 states, coverage depends on provider availability at the time of requesting services. Certain states have very thin coverage with providers and services may be unavailable to you. You can always join the Klarity waitlist and request a provider in your area, however, it is not guaranteed you will get a provider.
Klarity Vs. Competitors
The following companies all offer online appointments for treatment for common mental health disorders such as ADHD, anxiety, depression, weight loss, and insomnia-related disorders. Klarity differs by not requiring a subscription and keeping costs relatively low in comparison.
Cost: Provider- & Service-Specific
Insurance Accepted? No
-
Choose your own provider -
HSA/FSA eligible
-
Insurance is not accepted -
Services may be unavailable in select states
Price: Costs vary depending on insurance
Insurance Accepted? Yes
-
Treats children (5+), teens, & adults -
30 - 60 min. psychiatry appts.
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Only serves in-network patients -
Fees depend on location/coverage
Price: 179 for assessment; $99 per therapy session; $199 for medication consult; $169 per follow-up
Insurance Accepted? No
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Provides ADHD diagnosis online -
Can prescribe clinically approved stimulants
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Does not accept insurance -
Diagnosis based on a questionnaire
Price: $95 – $365 monthly
Insurance Accepted? Yes
-
Offers discounts for bundling -
Choose your own provider
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Only available for adults 18+ -
Doesn't accept many insurance plans
Klarity Vs Talkiatry
Klarity Vs ADHDOnline
Klarity Vs Cerebral
User Reviews of Klarity
Reviews from Trustpilot | 4.5 out of 5 stars | 195 reviews
Positive reviews Users on Trustpilot have reported great experiences with Klarity, particularly highlighting their positive interactions with assigned therapists.
Negative reviews Trustpilot reviews also mention problems with customer service, including long response times of up to a week and often unhelpful replies.
Who May Want an Alternative to Klarity?
While Klarity may be a great fit for some, it will not work for everyone. Those seeking more options for therapy services for children under 12 years old and those who live in states where Klarity has thin coverage may need to seek out an alternative. Additionally, those with insurance will likely find more affordable care elsewhere.
People With Insurance
While Klarity offers competitive cash-pay prices for therapy and psychiatric services, they do not accept insurance. If you’re searching for an online mental healthcare provider that accepts most insurance providers, Brightside Health and Talkspace are worth exploring more.
Children Under 12 Years Old
Klarity primarily focuses on treating adults 18+. Providers with Klarity may be able to provide treatment for children 12 and older with parental consent, but it’s on a case-by-case basis. For younger children, platforms like Little Otter may be better able to help with therapy and medication for youth.
You can learn more about Little Otter by exploring our Best Online Therapy Options for Teens article.
Residing In a State With Thin Coverage
While Klarity is available in all 50 states, coverage depends on provider availability at the time of requesting services. Certain states have very thin coverage. You can always join the Klarity waitlist and request a provider in your area, however, it is not guaranteed you will get a provider. An alternative, Talkspace, has thousands of providers network, better ensuring you are covered, wherever you are.
Klarity Review – Our Final Verdict
“Overall, Klarity’s ADHD treatment is good for those looking to schedule an appointment with a psychiatrist and receive medication. This platform is not appropriate for those with little to no knowledge of their diagnoses, or those who need therapy in addition to medication, as Klarity’s current list of available counselors and therapists is short. If you are looking for ADHD services for your child, there are better options out there that are tailored to a child and their family’s needs, such as Bend Health.”
Frequently Asked Questions
What Credentials Do Klarity’s ADHD Providers Hold?
Klarity offers 180+ licensed & certified psychiatric experts with a HIPAA-compliant platform to schedule, provide treatment and prescribe medication to patients. The vetting and credentialing process of the platform is unclear, however it explicitly states these are all independent private practices using the Klarity technology platform.
How Am I Matched With a Provider on Klarity?
Clients can choose providers. They can select state, conditions, reviews and ratings, and other filters to find a list of recommended providers that match their preferences.
Can I Choose a New Provider?
Who is Eligible for Medication?
Klarity primarily focuses on the treatment of adults 18 years and older. Some providers may be trained and open to treat adolescents 12 years and older with parental consent. Keep in mind, the same medication may not be available for teens as for adults.
What Medications Are Available?
Klarity providers prescribe medications they deem most clinically appropriate. Keep in mind, medication shortages, costs, and state regulations are not within the control of the licensed provider.
Where is Medication Management Available?
Klarity’s medication management is available in all 50 states.
How Do I Get My Medications?
Medications are electronically sent to your local pharmacy. Some pharmacies no longer accept prescriptions from online platforms such as Klarity.
Can I use my FSA or HSA Funds?
Yes, Klarity accepts FSA or HSA funds for mental health.
How Can I Cancel My Account with Klarity?
To cancel any upcoming appointments, use the portal or contact the customer support team ([email protected]) to obtain a copy of your medical records. You have the option to cancel or discontinue your care at any time. As fees are charged per service, there are no memberships or subscriptions to cancel.
Any appointment can be canceled and refunded in full as long as it is done 24 hours or more in advance. For same-day visits, cancellations made within 24 hours will incur the full appointment charge.
Does Klarity Offer Refunds?
If you have canceled your visit within the cancellation policy guidelines (24 hours or more prior to your appointment time) or are unable to receive an evaluation, you may choose to request a refund, otherwise, you will most likely not receive a refund. Refunds must be requested within seven days of the date of service by emailing [email protected].
Is Klarity HIPAA Compliant?
Klarity uses HIPAA-compliant software that is linked through IntakeQ. This is where you complete any paperwork related to your appointment, access 24/7 messaging with your provider, and log into your online video session. You can read more about Klarity’s Privacy Policy, Terms & Conditions, and Telehealth Consent.
History & News About Klarity
Klarity Health Inc., also known as Klarity ADHD and Klarity, was founded by Victor Zhou in March 2021 and has received two rounds of funding. Klarity’s latest round of funding was May 1, 2022, from a seed round.1 Klarity has a total of 7 investors, with the latest deal amount totaling $9.2 million.2
Although Klarity was not one of the companies under investigation for overprescribing ADHD medications, it is still important to remain aware of the changing laws and regulations both at the federal and state levels.3 Klarity has plans to continue growing and refining its user experience.
Choosing Therapy strives to provide our readers with mental health content that is accurate and actionable. We have high standards for what can be cited within our articles. Acceptable sources include government agencies, universities and colleges, scholarly journals, industry and professional associations, and other high-integrity sources of mental health journalism. Learn more by reviewing our full editorial policy.
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Klarity health – updates, news, events, Signals & Triggers. Crunchbase. (n.d.): https://www.crunchbase.com/organization/klarity-health/signals_and_news
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Klarity Health Company Profile: Valuation & Investors. PitchBook. (n.d.): https://pitchbook.com/profiles/company/481483-63#overview
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Wetsman, N. (2022, September 15). The DEA is investigating done over ADHD drug prescriptions. The Verge.
https://www.theverge.com/2022/9/15/23354671/dea-investigation-done-adhd-telehealth-startup
We regularly update the articles on ChoosingTherapy.com to ensure we continue to reflect scientific consensus on the topics we cover, to incorporate new research into our articles, and to better answer our audience’s questions. When our content undergoes a significant revision, we summarize the changes that were made and the date on which they occurred. We also record the authors and medical reviewers who contributed to previous versions of the article. Read more about our editorial policies here.
Author: Lena Suarez-Angelino, LCSW (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Updated for accuracy and to reflect their most up-to-date services; this included an update of their score from 3 to 3.5.
Author: Lena Suarez-Angelino, LCSW (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Updated language and edited for clarity; adjusted pricing; added “insomnia” as condition treated; updated information about treatment of children (case-by-case basis)
Author: Lena Suarez-Angelino, LCSW (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Added summary block and star rating breakdown
Author: Lena Suarez-Angelino, LCSW (No change)
Medical Reviewer: Benjamin Troy, MD (No change)
Primary Changes: Removed Done as a recommended alternative to Klarity; replaced with Talkiatry.
Author: Lena Suarez-Angelino, LCSW
Medical Reviewer: Benjamin Troy, MD
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