I used Nurx mental health services to see if they were a good fit for my medication needs. I was matched with a provider, went through an asynchronous session, and tested all the features of the platform. In my Nurx review, the company earned 3 out of 5 stars based on our in-depth scoring criteria. Nurx might be a good choice for quick and hassle-free healthcare, but it falls short when it comes to prescriptions for mental health issues such as anxiety, depression, or ADHD since the care is not detailed enough. Still, it might be useful as a stopgap for refills of established medications, or those seeking help for things other than mental health.
Nurx At a Glance
Cost: $59 initially, then $69 monthly, plus ~$25 monthly for medicine
Insurance Accepted? No, for sessions; Yes, for medicine
Pros & Cons of Nurx
Pros - Convenient and accessible
- Very affordable medication options
- Free shipping
- Asynchronous appointments are available
Cons - Care is not comprehensive and lacks detail
- Insurance is not accepted for psychiatry
- Does not offer therapy
- Not suitable for individuals under 18 years of age
- Limitations on medications they can prescribe
Who Is Nurx Right For?
- Those needing a stopgap solution for refills of established mental health medications
- Adults seeking convenient healthcare
- Women needing affordable, quick reproductive health services
Preview Nurx
Nurx is a telemedicine and mental health platform specializing in women’s health and medication management services across the United States. Founded to provide accessible healthcare options, Nurx offers birth control, STI testing, migraine treatment, and mental health services such as medication management for conditions like anxiety and depression. The platform operates on a subscription model, with medication management starting at $69 per month, plus additional medication costs.
During my experience using Nurx, I found the sign-up process straightforward and convenient. The platform’s interface allowed me to upload necessary documents and answer health-related questions quickly. Provider matching was efficient, and I appreciated the quick response times from Nurx’s medical team when determining my treatment plan. Appointments with providers were conducted via secure video calls, which were scheduled promptly and provided a comfortable experience overall.
However, Nurx may only be suitable for some. The platform primarily serves adults aged 18 and older seeking convenient healthcare solutions, particularly in reproductive and mental health. It does not cater to minors or individuals seeking extensive therapy or counseling services beyond medication management. If you’re looking for more in-depth care, there are a few better options. Brightside Health is a much more comprehensive platform that accepts insurance and offers both medication and therapy. Talkspace is another good option in that same realm. Meanwhile, if you’re just looking to get started with therapy, BetterHelp is a great choice that offers a similar level of convenience to Nurx.
Why You Can Trust My Review
My review of Nurx is based on my personal use of their medication management services, as well as expertise accumulated over 10 years of practicing therapy, and personal experience finding treatment online for my mental health. I used Nurx’s mental health services by going through sign-up, selecting a medication provider, participating in asynchronous texting, and working with my provider to find a good fit for medication. Overall, Nurx could be beneficial for those who are looking for a simple and quick way to access healthcare online, but when it comes to mental health, Nurx falls short of what other companies can offer – the services are limited to basic antidepressants and the company’s providers are family practitioners, not psychiatric specialists.
Based on our quantitative multi-point scoring criteria, Nurx scored 3 out of 5 stars during our most recent review. Our scoring criteria measure 30+ metrics across 13 categories, ranging from quality of user experience to therapist vetting and experience, and more.
Review our scoring criteria for online psychiatry platforms here.
Review our complete editorial policies here.
Firsthand Nurx Reviews
Allison Lieberman’s Experience with Nurx
Detailed Review of Nurx – What is Nurx?
Nurx is an online healthcare provider that offers a variety of services including support for mental health, as well as sexual, and dermatological health, and more through a convenient, user-friendly platform. The app connects users with licensed providers across 36 states, offering personalized, nonjudgmental care. With a focus on easy access and open communication, Nurx aims to provide expert healthcare tailored to individual needs.
Nurx Mental Health: Psychiatry & Medication Management
Nurx provides psychiatry and medication management services for mental health conditions such as depression, anxiety, and panic disorders. This feature costs $59 for the initial consultation and $69 monthly for ongoing care. It is available to users across multiple states, offering personalized treatment plans based on individual symptoms and health history.
Nurx Mental Health services offer a streamlined approach to managing psychiatric medications through a user-friendly app. The intake process was straightforward, involving a comprehensive questionnaire that covered my health history and current symptoms. Signing up was simple, and the app guided me through each step with clear instructions. My initial impression of the platform was positive due to its clean design and intuitive navigation.
Regarding therapist matching, Nurx relies on licensed medical providers who evaluate your intake assessment to create a personalized treatment plan. However, all mental health providers are family medicine doctors rather than specialized psychiatrists, which can be a limitation for those needing specific psychiatric expertise.
Managing appointments through asynchronous texting was convenient, allowing me to communicate with my provider at my own pace. I accessed the service using my mobile device and did not encounter any technical issues. The platform made finding and using features like messaging my provider and viewing my treatment plan easy. My provider was responsive and evaluated my symptoms thoroughly with their follow-up questions, demonstrating the platform’s commitment to personalized care.
Despite its strengths, there are some significant cons. Nurx mental health services are limited to prescribing SSRIs, SNRIs, and a few other medications, which might not be sufficient for those with more complex mental health needs. Additionally, the lack of therapy or counseling services means users must seek these services elsewhere. Nurx recommends several external resources for therapy, which can be helpful but may not be as seamless as an integrated service.
Nurx Urgent Care, Hair Loss Treatment, Migraines & More
Specializing in UTI treatment, yeast infections, and bacterial vaginosis, Nurx ensures convenient and discreet care from home. After an online health assessment and a $65 consultation fee, a licensed Nurx provider prescribes appropriate antibiotics and symptom relief medications, sent to a local pharmacy for pickup.
For migraine treatment, Nurx partners with Cove to deliver comprehensive migraine relief services. Cove’s specialized medical providers diagnose and treat migraines, offering home delivery of prescription medications and ongoing care and support.
Nurx addresses various skin concerns with tailored dermatology treatments. Through online consultations and prescription delivery, they offer personalized care for conditions such as acne, ensuring treatments are suited to your skin type and severity.
Additionally, Nurx also provides personalized treatment plans for female pattern hair loss with proven topical and oral medications. They also offer medicated shampoos for dandruff and customized acne treatments, addressing skin needs with topical and oral options.
Sexual Health & Birth Control with Nurx
For sexual health, Nurx provides home STI testing for HIV, chlamydia, gonorrhea, syphilis, and trichomoniasis. They also offer an HPV test screening for 14 high-risk strains, including HPV16 and HPV18. Additionally, they provide valacyclovir for genital herpes and PrEP to reduce HIV risk.
Nurx offers a wide range of birth control services, including emergency contraception, contraceptive film, and various methods such as injections, implants, pills, IUDs, patches, and rings. Available to individuals over 18, depending on state laws, Nurx ensures obtaining birth control is simple, discreet, and accessible.
How Much Does Nurx Cost?
Nurx mental health costs $59 for the initial consultation and $69 per month for ongoing medication management. This includes comprehensive care from a licensed medical provider who evaluates your intake assessment, creates and prescribes your personalized treatment plan, and manages your medication needs regularly, even during months when you may not require direct communication.
Insurance is accepted for medication costs, with monthly copays typically ranging from $0 to $10. For those without insurance, the out-of-pocket price for medicine is generally $25 per month. Medication shipping is always free. While Nurx does not offer therapy or counseling directly, patients can access the medical team to discuss their treatment, ask questions, or request adjustments.
Nurx accepts these insurance plans for medication costs:
- Blue Cross Blue Shield
- Aetna
- UnitedHealthcare
- Cigna
Who Does Nurx Serve?
Nurx serves adults aged 18 and older across 36 U.S. states, providing accessible healthcare services tailored to various health needs, including sexual health, dermatology, women’s health, and mental health. They offer convenient telehealth consultations and prescription services, making them particularly suitable for individuals seeking discreet and convenient access to healthcare without traditional in-person visits.
Nurx is available in these U.S. states: Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming.
Nurx serves several key groups, including adults aged 18 and older who seek convenient access to healthcare services. They cater to individuals in rural or underserved areas where accessing healthcare facilities may be challenging. Nurx also meets the needs of patients with busy schedules who find telehealth consultations more convenient. Additionally, Nurx provides services for sexual health, contraception, dermatology, women’s health, and mental health, offering accessible and discreet healthcare solutions through its online platform.
Nurx does not provide services to minors under the age of 18, except in specific cases such as contraception. They do not offer therapy or counseling services, focusing solely on medication management. Nurx also does not cater to patients requiring immediate, in-person medical attention or emergency care. Moreover, they cannot serve individuals needing diagnostic procedures or physical examinations that necessitate in-person visits.
If you’re looking for a more in-depth experience with a psychiatrist than what Nurx can provide, you should consider Brightside Health – it’s one of our favorites on our list of the best online psychiatrist platforms. Meanwhile, Talkiatry is another great option for those that have an in-network insurance plan. Finally, if your child or teen is in need of mental health services, then there’s a few good options available; Bend Health offers very comprehensive care for kids, or Talkspace might be a better choice for therapy or medication for some.
Nurx Reviews by Users
Nurx has a 4.6 out of 5 rating on the Apple App Store and a 3.8 out of 5 rating on Google Play. Overall, user reviews were a mix of positive and negative insights. The positive feedback highlights convenience and effective healthcare services, while negative reviews cite customer service and billing issues. Since Nurx offers many different services, user reviews aren’t necessarily specific to Nurx mental health.
Reviews from Apple App Store | 4.6 out of 5 stars | 19.6k reviews
- Positive reviews from the Apple App Store include praise for Nurx’s convenience and ease of obtaining birth control, highlighting seamless processes from start to finish. Many appreciate the clear communication and support provided by Nurx staff throughout the entire experience, from initial consultation to prescription delivery. Messaging registered nurses directly is a significant advantage, offering reassurance and quick answers to health-related queries. Users also value the extensive selection of birth control options available on the platform, along with detailed information about each product’s benefits and potential drawbacks.
- Negative reviews from the Apple App Store about Nurx include billing issues and problems with customer service responsiveness. Several users report being billed incorrectly despite having insurance coverage and rectifying these errors through Nurx’s customer support has been challenging. Long response times for customer service inquiries, ranging from three to six days, have also frustrated users, especially those facing imminent prescription refill deadlines. Issues with notification preferences not being honored and shipping errors have been mentioned, along with concerns about receiving incorrect prescriptions despite clear instructions in user profiles.
Reviews from Google Play Store | 3.8 out of 5 stars | 719 reviews
- Positive reviews from the Google Play Store include users frequently commending Nurx for its convenience and user-friendly app interface. Many appreciate the intuitive design that simplifies ordering prescriptions and scheduling consultations. Prompt and discreet delivery services, transparent pricing, and helpful refill reminders are often highlighted as significant positives. Users also praise the professionalism and responsiveness of Nurx’s healthcare providers, emphasizing the ease and efficiency of managing their healthcare needs from home.
- Negative reviews from the Google Play Store include technical issues and customer service concerns. Users report frequent glitches and unreliability in the app, necessitating switching between mobile and desktop platforms. There are complaints about recurring issues with updating forms and encountering repetitive tasks due to app malfunctions. Customers also express frustration over poor customer service experiences, citing long response times exceeding 24 hours and dissatisfaction with automated or copy-paste responses. Billing issues, including double charges and refund delays, have also been mentioned as recurring problems impacting user trust and satisfaction.
Reviews from Trustpilot | 2.8 out of 5 stars | 974 reviews
- Positive reviews from Trustpilot include users frequently praising Nurx for its convenience and effectiveness in providing birth control and other medications. Many highlight the ease of obtaining prescriptions without needing in-person visits, especially during transitions or relocating. The service’s promptness in shipping medications, transparent pricing, and the ability to communicate concerns directly with healthcare providers are noted as significant advantages. Users appreciate the affordability compared to traditional pharmacies, particularly when their insurance doesn’t cover certain medications.
- Negative reviews from Trustpilot include criticism of Nurx around customer service issues and perceived ethical concerns. Users complain about communication difficulties, often encountering automated responses or delays in getting assistance from real humans. There are allegations that Nurx prioritizes profit over patient care by prescribing cheaper medications. Some users expressed frustration over unexpected fees, such as nonrefundable consultations, even when the service did not meet their needs. Additionally, there are complaints about the lack of transparency regarding insurance coverage and the necessity of repeating medical tests previously conducted by other healthcare providers.
Reviews from BBB | 1.55 out of 5 stars | 685 reviews
- Positive reviews from the BBB often highlight Nurx’s convenience and responsiveness. Many appreciate the ease of obtaining prescriptions online without visiting a doctor’s office. Users mention quick response times from healthcare providers, particularly in issuing prescriptions and addressing concerns. The service’s ability to handle insurance issues and provide options for paying out of pocket or sending prescriptions to a preferred pharmacy is frequently praised. Additionally, users value the daily medication reminders and the simplicity of renewing prescriptions through Nurx.
- Negative reviews from the BBB include issues with customer service and order fulfillment. Users complain about slow response times to messages and emails, with some mentioning that it took an excessively long time to receive their prescriptions after ordering. Some users express frustration over billing issues, including charges made without consent or refunds not being processed promptly after cancellations. Criticisms also include a perceived lack of transparency and difficulties communicating with healthcare providers.
Reviews from Reddit | r/birthcontrol, r/anxietyhelp
- Positive Posts from Reddit have generally praised Nurx for its convenience and ease of use, especially for obtaining medications like birth control and mental health prescriptions. Many appreciate the platform’s affordability compared to traditional in-person visits, making it accessible for individuals with anxiety or other barriers to physical healthcare appointments. The asynchronous communication through chat features is highlighted as a positive aspect, allowing users to manage their healthcare needs without needing phone or video calls. Many reviewers mention prompt responses from Nurx’s customer service to resolve issues or expedite prescription delivery.
- Negative Posts from Reddit often focus on initial hurdles or technical issues encountered during the sign-up process. Some users reported issues with repeated surveys or flagged accounts, which initially caused medication access delays. Others expressed concerns about the platform’s handling of sensitive information or the adequacy of healthcare provider interactions solely through chat without voice or video calls. Additionally, occasional delays in prescription delivery or a perceived lack of transparency in billing have been mentioned as areas of improvement. Overall, positive sentiments seem to dominate Reddit when it comes to Nurx.
Who May Want an Alternative to Nurx?
Nurx is not suited for individuals who require in-person medical attention, those with complex medical conditions requiring specialist care, or those seeking therapy or counseling services. This platform focuses primarily on telehealth consultations and medication management rather than comprehensive in-person examinations or therapeutic support.
People with Insurance
Nurx may not be ideal for individuals with comprehensive insurance coverage, including low-cost prescription medication options and in-person medical visits. Since Nurx operates on a cash-pay basis for most services and medications, those with insurance might find more cost-effective options through their existing coverage. Our Talkiatry review explores a great alternative for online psychiatric care.
Patients Requiring In-Person Medical Attention
Individuals needing immediate or hands-on medical attention for acute conditions, diagnostic procedures, or physical examinations would not find Nurx suitable. The platform specializes in telehealth consultations, which do not replace the need for in-person visits in cases requiring direct physical examination or urgent care. Most of the time, you’ll need to seek out care in your local area; Thriveworks is one of the only online platforms that also has in-person locations in select cities.
Those with Complex Medical Conditions
Patients with complex medical conditions requiring ongoing specialist care or multidisciplinary treatment plans may not receive comprehensive support through Nurx alone. Conditions requiring regular diagnostic testing, monitoring, or coordinated care among multiple healthcare providers are better managed through established relationships with primary care physicians, specialists, or medical centers offering integrated healthcare services. If you’d prefer an online psychiatric provider that offers highly detailed care with labwork and collaboration with other doctors, then you should look to Sesame. Our review of Sesame Care outlines all the details.
Individuals Seeking Therapy or Counseling
Nurx does not provide therapy or counseling services, instead focusing on medication management through telehealth consultations. Those seeking therapeutic interventions, counseling sessions, or psychological assessments should seek alternatives such as local therapists, counseling centers, or dedicated teletherapy platforms that specialize in mental health services.
One of our favorite online therapy providers is BetterHelp. In our BetterHelp review, we discuss how it’s one of the most accessible, and most affordable online therapy companies for cash-pay.
Nurx vs Competitors
Nurx is a good option for mild mental health issues or simple ongoing refills; meanwhile, Brightside Health is a better choice for more in-depth comprehensive care. Talkiatry is best if you have an in-network insurance plan. Hims & Hers is the most similar competitor to Nurx, which offers quick and easy refills, but also isn’t great for comprehensive care.
Price: $59 initially, then $69 monthly, plus ~$25 monthly for medicine
Insurance Accepted? No, for sessions; Yes, for medicine
-
Convenient and accessible -
Very affordable medication options -
Asynchronous appointments are available
-
Care is not comprehensive and lacks detail -
Insurance is not accepted for psychiatry -
Does not offer therapy
Price: $95 – $349 monthly
Insurance Accepted? Yes
-
Offers comprehensive care including therapy and medication -
Accepts many major insurance plans including some Medicare and Medicaid
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Slightly more expensive than Nurx for cash-pay -
No asynchronous session options
Price: In-network care only
Insurance Accepted? Yes
-
Treats children, teens, and adults ages 6 and older -
Offers treatment for ADHD
-
You can only use Talkiatry if you have an in-network insurance plan -
There is no set cost; appointment fees depend on your location and insurance coverage
Price: $85+ monthly
Insurance Accepted? No
-
Fast, convenient, and affordable cash-pay psychiatry -
Offers services for other issues like hair loss, sexual dysfunction, or weight loss
-
Only focuses on a handful of problems -
Offers less hands-on medical supervision compared to other platforms
Nurx Vs. Brightside Health
Nurx Vs. Talkiatry
Nurx Vs. Hims & Hers
Our Final Verdict- Is Nurx Mental Health Worth it?
Nurx mental health would be worth it for adults aged 18 and older who only need refills for existing psychiatric medications. It’s not a great solution for those that need more in-depth support, or therapy. Nurx is particularly beneficial for individuals in rural or underserved areas who find it challenging to access mental healthcare and for those with busy schedules that make telehealth consultations more convenient.
Nurx may not be the best option for individuals with comprehensive insurance coverage that includes affordable prescription medication options or those requiring immediate, in-person medical attention, diagnostic procedures, or therapy and counseling services. Patients with complex medical conditions requiring ongoing specialist care or multidisciplinary treatment plans may also find Nurx’s telehealth-focused model insufficient for their needs.
Frequently Asked Questions About Nurx
Frequently Asked Questions
What is Nurx?
Nurx is a telehealth platform that provides convenient and accessible healthcare services. It specializes in sexual health, contraception, dermatology, women’s health, and medication management for certain mental health conditions.
Is Nurx Legit?
Yes, Nurx is a legitimate telehealth service offering FDA-approved medications and treatments through licensed healthcare providers. It operates legally within the states where it is licensed to provide services.
What Medications Does Nurx Offer?
In terms of mental health medications, Nurx is able to provide medications for anxiety or depression such as SSRIs (Zoloft, Prozac), SNRIs (duloxetine), or tricyclic antidepressants. Nurx does not prescribe controlled substances such as stimulants or benzodiazepines, and will not treat severe mental illnesses.
Nurx also offers a range of medications across various categories, including birth control, emergency contraception, PrEP for HIV prevention, migraine relief, herpes treatment, skincare for acne and anti-aging, and antidepressants for mental health conditions.
How Much Does Nurx Cost?
Nurx costs $59 for the initial medical consultation and $69 monthly thereafter, which includes prescribing and managing ongoing medication needs. Medicine is billed through insurance or available at out-of-pocket prices starting around $25 per month.
Can I Use My HSA/FSA for Nurx?
Yes, you can use your FSA or HSA funds for mental health services provided through Nurx, including the initial medical consultation fee and the cost of medications prescribed through their platform.
Does Nurx Issue Refunds?
Nurx does not issue refunds for medications once they have been dispensed and shipped to the patient. However, if there are issues with the medication or delivery, they encourage contacting their support team at [email protected].
What States Is Nurx Available In?
According to Nurx, the company offers services in 36 US states.
Nurx is available in these U.S. states: Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming.
Is Nurx HIPAA-Compliant?
Yes, Nurx is HIPAA-compliant. It adheres to stringent privacy and security standards to protect patients’ personal health information in accordance with HIPAA regulations.
History & News About Nurx
- Year Founded: 2015
- Founders: Hans Gangeskar, Edvard Engasaeth
- Parent Company: Thirty Madison, Inc.
Nurx, founded in 2015 by Norwegian entrepreneurs Hans Gangeskar and Edvard Engesaeth, has rapidly grown into a prominent telemedicine platform specializing in women’s health services. Initially recognized as the “Uber for birth control,” Nurx aimed to empower patients by providing convenient access to prescription medications like birth control pills through its app.1 The company’s innovative approach allowed users as young as 18 to request medications by uploading a photo ID and answering health-related questions, which were then reviewed by licensed prescribers.
Following its merger with Thirty Madison in 2022, Nurx expanded its services beyond contraception to include treatments for sexually transmitted infections (STIs), migraine management, and, more recently, mental health medication management.2 This evolution positioned Nurx as a comprehensive digital healthcare provider catering primarily to women’s health needs.
Notably, Nurx faced scrutiny in the past for unconventional practices, such as shipping returned medications from its office and attempting to revise medical policy regarding birth control for women over 35, which raised regulatory concerns and public health debates.3 Despite these challenges, Nurx maintained its commitment to accessibility and healthcare affordability, resonating with its growing customer base.
In recent developments, Nurx has continued to enhance its service offerings and expand its partnerships. For instance, in 2024, Nurx partnered with Talkspace to integrate mental health therapy options into its platform, aiming to address broader aspects of women’s health beyond medication management.4
Overall, Nurx’s journey reflects a dynamic trajectory in the telemedicine industry, marked by innovation, controversy, and a steadfast commitment to improving healthcare access for women across the United States.
Choosing Therapy strives to provide our readers with mental health content that is accurate and actionable. We have high standards for what can be cited within our articles. Acceptable sources include government agencies, universities and colleges, scholarly journals, industry and professional associations, and other high-integrity sources of mental health journalism. Learn more by reviewing our full editorial policy.
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NBCUniversal News Group. (2017, October 24). Can Nurx, the “Uber for birth control,” help women in the nation’s contraceptive deserts? NBCNews.com. https://www.nbcnews.com/health/womens-health/can-nurx-uber-birth-control-help-women-nation-s-contraceptive-n813786
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Telehealth Unicorn Thirty Madison is merging with birth-control platform Nurx. (n.d.). https://www.fastcompany.com/90719989/thirty-madison-nurx-merger
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Riski, T., Singer, N., & Thomas, K. (2019, April 26). Chasing growth, a women’s health start-up Cut Corners. The New York Times. https://www.nytimes.com/2019/04/26/technology/nurx-birth-control-pills-online-womens-health.html
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Madison, T. (2024, April 25). Thirty Madison’s Nurx and Cove partner with Talkspace to expand mental health support for more than half a million women. PR Newswire: press release distribution, targeting, monitoring and marketing. https://www.prnewswire.com/news-releases/thirty-madisons-nurx-and-cove-partner-with-talkspace-to-expand-mental-health-support-for-more-than-half-a-million-women-302127466.html
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