Editorial rating:
Done is an online ADHD platform that provides medication management for individuals 18+ through a personalized treatment plan. Initial evaluations with Done cost $199 and the monthly membership costs $79, medication costs are not included in the membership fee. Done is available in 37 US states and does not accept insurance at this time. Done earned 2.5 stars out of 5 overall during our independent review of their services.
Rating of Done’s Online Psychiatry
Lena Suarez-Angelino is a licensed clinical social worker (LCSW) that specializes in self-esteem, stress management, and life transitions. She has been practicing for six years and is based in New Jersey. Lena has been writing for Choosing Therapy since 2020 and in the fall of 2022 began reviewing online therapy and mental health apps. During her independent review, Done earned 2.5 out of 5 stars overall, performing best in the categories of online psychiatry cost, geographic location, and clarity of diagnosis treated and prescription options. However, Done underperformed in the categories of crisis management and insurance compared to its competitors.
Pros & Cons of Done
Done offers medication management for ADHD through a convenient online system, however they do not offer therapy at this time. Additionally, there are numerous complaints about Done’s lack of communication between the platform, their providers and consumers.
How to Sign Up With Done
To sign up for an account, you can visit the Done website and click “Get Started.”
What is Done ADHD?
Done is an online ADHD medication management platform that offers personalized treatment plans for individuals 18+. All appointments are held through HIPAA-compliant video calls with the option to message your provider between appointments. Done costs $199 for an initial evaluation and has a $75 monthly membership fee. Medication costs are not included in the membership and Done does not accept insurance at this time.
Done treats ADHD with medication management with licensed medical providers to create a treatment plan to help you manage your symptoms and find the right medication dosage. Done will match you with a provider and also offers a built-in mood tracker and medication reminder tool in their app. Initial evaluations with Done generally happen through HIPAA-compliant video calls, with some states requiring in-person evaluations, and monthly follow-up appointments lasting about 15 minutes. You may also message your provider between appointments if you need to discuss medications.
Done appears to offer both stimulant and non-stimulant medication options for ADHD such as Adderall IR, Adderall XR, Strattera, and Wellbutrin, which you can either pick up at your local pharmacy or shipped directly to your house. Medication costs are determined by your insurance and are additional costs to the membership.
Who Is Done ADHD Treatment Right For?
Done’s ADHD treatment plans would be a good fit for those without insurance, people with busy schedules, and for those who have a good understanding of their ADHD symptoms.
People Without Insurance
Done may be budget-friendly for someone without insurance. The costs of using Done are upfront, with the initial appointment costing $199 and $79 monthly for a membership. The Done membership covers your monthly follow-up appointments with your provider and includes extra features like a habit and medication tracker.
Those With Busy Schedules
Done’s scheduling system makes it easy to select a provider of your choice. People with busy schedules may struggle to find the availability to travel to and from in-office appointments.
You Have a Good Understanding of Your ADHD Symptoms
For those who already work with a therapist or coach on their ADHD symptoms and have a good understanding of their personal challenges, Done would be a great addition to add medication. Done can provide medication either through the mail or through local pick-up at a pharmacy near you.
Who Might Want an Alternative to Done?
Done only provides medication management for those with ADHD and would not be a good fit for some. Those who need talk therapy, are looking for in-person treatment, and those under 18 years old will need to seek out an alternative to Done.
You Need Talk Therapy
Done does not provide talk therapy whatsoever and taking medication alone may not be as effective without also talking to a therapist. Understanding how ADHD impacts your daily life and how to improve your day-to-day habits will give you more holistic and comprehensive care. Platforms like Talkspace or BetterHelp can connect you with licensed therapists in your state to help you understand how to manage your symptoms better.
To read more about how their subscription-based platforms work, you can read our in-depth review of Talkspace or our BetterHelp review.
You’re Looking for In-Person Treatment
While online treatments offer convenience and flexibility, some people will prefer seeing a provider in-person. A great place to look for an in-person provider is an online therapist directory. Some directories will allow you to search for therapists as well as psychiatrists that can help you learn to manage your ADHD symptoms.
Those Under the Age of 18
Done does not treat children and teens under the age of 18. For those seeking online treatment for their children and teens, a platform like Brightline Mental Health would work better. Brightline is able to provide medication management to kids and teens already enrolled in their therapy services.
To learn all about how much Brightline costs and what they offer, you can read our comprehensive review of Brightline Mental Health.
Done ADHD User Reviews
Done has a 3-star rating from 12+ reviews in the Apple App Store and a 2.8-star rating on TrustPilot. Done has very mixed reviews, with people either rating them 5 stars or 1 stars, with little ratings in between. Some of the top issues I found were challenges in communication with Done and how easy it was to obtain medications. I also found complaints that negative reviews on TrustPilot were being removed.
Communication Challenges
Many reviewers shared that communication with Done was incredibly challenging for them. Initially, communication seems to go well, then users have often reported they were “ghosted” by their provider or had to continue to follow-up with Done in order to get their prescription sent to the pharmacy1,2.
I also experienced poor communication and customer support when trying to contact Done for a demo account in order to be able to complete this in-depth review. As someone living with ADHD, I find that the need to continously follow-up with a provider and a lack of excellent communication skills to be detrimental.
Easy to Obtain Medication
Some people shared the convenience and ease of being prescribed ADHD medication online was great.3 However, this can leave providers and consumers vulnerable to misuse of medications, especially controlled substances such as stimulants.
Additionally, some reviewers mentioned that pharmacies started to deny online prescriptions filled by Done, especially after being under DEA investigation in 2022 4,5,6. It is important to note that while some people had luck with getting initially prescribed medication, obtaining refills have become frustrating and negligent.
Negative Reviews Being Removed
A Reddit thread I found expressed that in their experience leaving a negative and honest review on sites like TrustPilot resulted in the review being flagged then removed.1 It is true that most companies will try their best to avoid receiving negative reviews but it is alarming that a review site would remove these negative reviews.
As a licensed counselor, and someone with ADHD, I think it is crucial to have honesty and transparency with a company’s rating of services provided. It is important to remember that when it comes to user reviews, you are only getting one side of the story.
How Much Does Done ADHD Cost?
Done costs $199 for an initial evaluation and then $79 monthly for their membership. Medication costs are not included in the monthly membership fee and shipping is free to select states. Done does allow for you to use your FSA or HSA funds to pay for services.
An interesting discount Done offers is a “New User Rewards” program which entitles you to $20 off your initial evaluation if you use their mood tracker for seven days in a row.
Does Done Accept Insurance?
No, Done does not accept insurance at this time.
Out-of-Network Benefits
Done may provide you with a superbill which you can submit to your insurance for possible reimbursment.
How Does Done Work?
Getting started with Done is simple and you can get started on their website or through the Apple app. After you complete an assessment, you will select a provider, and you can schedule an appointment.
To get started with Done follow these steps:
- Visit the Done website and complete the assessment test
- Schedule an appointment with a provider of your choice
- Complete any additional health background paperwork
- Attend your initial evaluation and determine if medication is a good fit
- Medications will be shipped to you or you can pick them up at a pharmacy
- Join Done and schedule follow-up appointments
Once you complete your comprehensive initial evaluation and receive a diagnosis and treatment plan, you can conveniently manage your membership through your patient portal.
Done ADHD Treatment: Detailed Review
Done is an online ADHD medication management platform that offers personalized treatment plans for individuals 18+. With Done, you will be matched with a provider and be able to text them between appointments. Done costs $199 for an initial evaluation and has a $75 monthly membership fee. Medication costs are not included in the membership and Done does not accept insurance at this time.
All appointments with Done are held through HIPAA-compliant video calls with the option to message your provider between appointments. While Done specializes in treating people with ADHD, their website states they may be able to assist with symptoms of depression, anxiety, and PTSD. It is unclear what limitations there are about which medications can be prescribed for treatment of the above mental health disorders.
At the time of this review, I requested a demo account to make a full assessment of the platform. Unfortunately, one was not provided and I was unable to fully explore everything Done offers to patients. I found it challenging to get connected with someone at the company and it made me wonder what customer service was like for regular patients.
According to Done’s mission statement, they provide a holistic approach to ADHD, however, they really only offer medication. As a professional therapist, I believe there is more than just medication management to help treat symptoms related to ADHD. Executive dysfunction is a common symptom related to ADHD and going to a therapist to learn ways to cope is part of a holistic approach that Done does not provide.
As someone with ADHD, this is not a platform I would use or recommend. I admit it is convenient to schedule appointments and see a provider online, however solely meeting with a provider for medication refills does not seem sustainable. If you are searching for a platform that provides talk therapy or coaching and medication management, Done is not the platform for you.
Done Vs Competitors
When comparing Done to its competitors, the fact talk therapy and additional in-app tools or resources puts them at a disadvantage. Competitors like ADHD Online and Cerebral offer online therapy and extra features. Even apps like InFlow can offer text-base coaching, live coaching, and has an extensive library of resources helpful to those with ADHD.
Done Vs ADHD Online
The startup cost for ADHD Online and Done are the same, however ADHD Online has a higher cost per visit, with less frequent visits with your provider (every 90 days versus monthly). While Done does not offer teletherapy at all, ADHD Online offers online therapy to 8 states. ADHD Online also offers a greater geographic coverage to providers, and can provide assessments nationwide.
Depending on the availability, treatment with ADHD Online may also be available to children under 18 years of age. Lastly, ADHD Online has an extensive library of free resources in the forms of webinars, podcasts, and articles. This demonstrates ADHD Online’s understanding and accessibility to the different learning styles of people living with ADHD.
Done Vs Cerebral
Cerebral offers more services than Done, like a medication-only, therapy-only, and medication + therapy plans. Cerebral also accepts many different insurance plans and is always looking to add more to their list. Cerebral’s monthly medication plan is slightly higher than Done, costing $99 monthly versus $79 monthly. However patients will also have access to in-app self-care tools with Cerebral.
Cerebral’s therapy plan costs $259 monthly and their medication + therapy plan costs $325 monthly. Again, therapy is not something offered by Done. To learn even more about what Cerebral can offer, please read our in-depth review of Cerebral.
Done Vs InFlow
InFlow is a cognitive-behavioral therapy (CBT) self-help app and while it does not offer medication for ADHD it is highly worth noting. Something Done does not offer that InFlow does is their comprehensive library of resources available, brain hacks, key takeaways, live online events and a community of support.
InFlow offers two subscription plans, accountability coaching for $95.99 monthly and a self-help subscription for $22.49 monthly. InFlow also offers additional one-on-one telecoaching at an additional $99 per session. For more about exactly what they offer, please check out our comprehensive review of the InFlow app.
How Done Has Evolved
Done was founded in 2019 by Ruthia He and received private seed funding from what appears to be 2-3 investors, Craft Ventures, F7 Ventures, and Offline Ventures. 7,8 Done first gained popularity through advertising on social media platforms such as TikTok and Instagram. When the COVID-19 pandemic resulted in a surge of ADHD diagnoses and manufacturers faced medication shortages due to the drastic change in supply and demand beginning in October 2022. 9,10,11,12
As of early 2022, large online ADHD companies have been under scrutiny and investigation by the DEA. 4,5,6 Some major pharmacies have started to refuse online prescriptions from companies such as Done leaving some patients frustrated and without medication. Due to the difficulty I had in trying to speak with someone directly at Done it is unclear what the next steps for Done entail.
Final Verdict on Done
Done describes themselves as a “digital ADHD clinic” however, in traditional clinics there are more services offered than just medication management. Offerings like individual psychotherapy, group therapy, resource libraries, and the ability to treat other mental health disorders are not available with Done.
Overall, Done may be worth a try if you only need someone to prescribe medication for your ADHD. If you feel there are other stressors you would like to address, or need more in-depth support, Done is not the right platform for you.
ADHD Treatment With Done: Summary Table
| Age Limitations | 18+ |
| Membership Cost | $199 Initial Evaulation $79 monthly membership |
| Geographic Coverage | Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, & Wisconsin |
| Provider Choices | Self Select |
| Prescriber | MDs (Doctor of Medicine), DOs (Doctor of Osteopathic Medicine), and PMHNPs (Psychiatric Mental Health Nurse Practitioners) |
| Can You Change Providers? | Yes |
| Speed to First Appointment | Within 72-hours |
| Messaging with Providers Between Appointments | Yes |
| Cost of Medication | Depends on pharmacy and if using insurance |
| Refill Requirements | Meeting monthly for 15-minutes |
| How to Get Prescriptions | Shipping in select states or pick-up at pharmacy |
Frequently Asked Questions About Done
How Does ADHD Affect Men Vs. Women?
It is no secret that ADHD affects men and women differently, however, society often recognizes the hyperactive symptoms earlier in childhood. ADHD in biologically assigned male at birth are more likely to be recognized earlier in life when compared to women.
Men diagnosed with ADHD tend to have more noticeable behaviors such as difficulty with mood regulation, heightened procrastination and task avoidance, and difficulty developing healthy sleep routines. In academic and workplace settings, ADHD in men have been described to have more disruptive behaviors which cause more attention and encouragement to seek a diagnosis.
ADHD in biologically assigned female at birth tend to have more of inattentive and internalized symptoms. This means that ADHD in women tend to experience more difficulty with inattention, organization, time management, emotional regulation, dating, shame, and more. Women have a tendency to be diagnosed with ADHD later in life when compared to men, as there is often the thought “I just thought it was who I was.”
Regardless of gender, medication for ADHD is best used when in conjunction with therapy, as this will help you to understand and manage stressors related to your ADHD. It is important to learn more about behaviors and symptoms such as ADHD Masking, Rejection Sensitive Dysphoria, and Racing Thoughts. Your therapist can help you find healthier coping mechanisms for ADHD such as CBT, meditation, and body doubling.
What Credentials Do Done Providers Hold?
Done providers are licensed MDs (Doctor of Medicine), DOs (Doctor of Osteopathic Medicine), and PMHNPs (Psychiatric Mental Health Nurse Practitioners). According to Done all providers specialize in the treatment of ADHD and are all board-certified in their states.
How Do I Select a Provider on Done?
After you complete the assessment process, you will be prompted to select a provider of your choice.
Can I Choose a New Provider?
It may be possible to choose a new provider. Your best option would be to contact support by filling out the Done customer support page.
Who is Eligible for Medication?
Done only provides medication to those 18 years and older. There are additional factors to consider regarding eligibility for medication, such as a history of other mental health or physical health disorders. Eligibility is commonly determined on a case-by-case basis through conversation with your provider.
What Medications Are Available?
Done can provide stimulant and non-stimulant medications at this time. Some common types of medication prescribed are Adderall IR, Adderall XR, Strattera, and Wellbutrin.
Where is Medication Management Available?
Done is available in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, & Wisconsin.
Keep in mind that Done requires a valid, unexpired State Photo ID, upon booking an appointment to show proof of identity and location.
How Do I Get My Medications?
Done can ship medications to select states and pick-up at a local pharmacy is also available.
Can I use my FSA or HSA Funds?
Yes, you can use your FSA or HSA funds to pay for services with Done.
How Can I Cancel My Membership with Done?
To cancel your Done membership, change your membership status in your patient portal by clicking/tapping “Profile” and then “Deactivate” under the “Manage Your Membership” section of the page.
Does Done Offer Refunds?
In general, all purchases with Done are considered non-refundable once paid. However, you can always ask questions regarding refunds by emailing [email protected].
Is Done HIPAA Compliant?
Yes, Done uses a HIPAA-compliant video call for all appointments. To learn more about how they operate, you can review the Done terms and conditions page.
