Done is an online ADHD platform that provides medication management for individuals 18+. Initial evaluations with Done cost $299 and ongoing membership costs $79 monthly. Insurance is not accepted. Done earned 2.5 stars out of 5 overall during our independent review of their services.
Editor's Note
On June 13, 2024, the U.S. Department of Justice announced that the CEO and Clinical President of Done were both arrested for their alleged involvement in an Adderall distribution and healthcare fraud scheme.
Done continues to operate; however, we would recommend the alternative platforms listed in our guide to best online ADHD treatment. For more information, read our article on the Done Controversy.1
Done at a Glance
Cost: $299 for initial appt.; $79 monthly
Insurance Accepted: No
Pros & Cons of Done
Pros - Individualized treatment plans for ADHD that include medication
- Appointments through live video
- May be able to prescribe controlled medications like Adderall
- Medication delivery available in some states
Cons - Involved in legal issues regarding overprescribing stimulants
- Therapy is not offered
- Medication costs are not included in membership
- Done app only available on Apple iOS
- Customer service is difficult to contact
Preview Done
Done is an online ADHD medication management platform for adults that costs $299 for the first month, then $79 monthly. Medication costs are not included in the membership. All appointments are held through HIPAA-compliant video calls with the option to message your provider between appointments. Before the online ADHD diagnosis appointment, which will likely last 30 minutes, a patient must complete a series of documents.
Licensed medical providers through Done develop personalized treatment plans to help manage symptoms and find the appropriate dosage. The platform appears to provide both stimulant and non-stimulant medication options; however, stimulants may require a qualified referral and, in some states, an in-person visit. Prescriptions can be filled at a local pharmacy or shipped directly to your home.
Done only treats ADHD and co-existing conditions like depression, anxiety, and insomnia. Due to our first-hand experience, as well as recent controversy, we recommend alternative ADHD care, including the platforms Talkiatry, ADHD Online, and Klarity Health.
Detailed Review of Done
Done is an online ADHD medication management platform that treats individuals 18+. It scored low in multiple categories of our scoring criteria for psychiatry platforms, earning 1 out of 5 stars in Provider Matching, Crisis Management & Patient Safety, Customer Service, and more. Ultimately, this led to a low overall score of 2.5 stars.
Review our scoring criteria for online psychiatry platforms here.
Review our complete editorial policies here.
Done ADHD Treatment
According to Done’s mission statement, they provide a holistic treatment for ADHD, however, they really only offer medication.2 All appointments (which typically last 30 minutes) are held through HIPAA-compliant video calls with the option to message your provider between appointments. While Done specializes in treating people with ADHD, their website says they may be able to assist with symptoms of depression, anxiety, and insomnia.
How Does Done Work?
To get started with Done follow these steps:
- Visit the Done website and complete a five-minute assessment.
- Schedule an appointment with a provider of your choice.
- Complete additional health background paperwork.
- Attend your initial evaluation ($299); the provider will determine if medication is necessary.
- If prescribed, medication will be shipped to you or a local pharmacy.
- Start your Done membership ($79 monthly) and schedule follow-up appointments through the patient portal.
Cost
Done costs $299 for an initial evaluation with a provider, then $79 monthly. Medication costs are not included in the monthly membership fee and shipping is free to select states. Done does accept FSA and HSA funds to pay for services.
Does Done Accept Insurance?
No, Done does not accept insurance at this time.
Out-of-Network Benefits
Done may provide you with a superbill, which you can submit to your insurance for possible reimbursement.
Who Does Done Serve?
Done serves adults with ADHD in 36 U.S. states, plus D.C.
User Reviews
Done has a 3.2-star rating from 1.1K reviews in the Apple App Store and a 3-star rating on TrustPilot. Done has very mixed reviews, with people either rating them 5 stars or 1, with few ratings in between. Some of the top issues I found were challenges communicating with Done and concerns with how easy it was to obtain medications. I also found complaints that negative reviews on TrustPilot were being removed.
Reviews from Apple App Store | 3.2 out of 5 stars | 1.1K reviews
Positive reviews from the Apple App Store include users stating that Done is affordable and extremely user-friendly.
Negative reviews from the Apple App Store include users experiencing bugs and technical issues while using the app.
Reviews from Trustpilot | 3.0 out of 5 stars | 4,385 reviews
Positive reviews from Trustpilot include users getting convenient online prescriptions, refills, and fast shipment of their medication through the Done app.
Negative reviews from Trustpilot include some reviewers mentioning that pharmacies started to deny online prescriptions filled by Done.
Reviews from Reddit | r/ADHD
Reviews from Reddit include users stating that some of the negative reviews about Done are being deleted/ flagged to preserve the company’s reputation.
Alternatives & Competitors
When comparing Done with its competitors, the lack of talk therapy and additional in-app tools or resources puts them at a disadvantage, not to mention legitimate concerns base d on legal issues. Platforms like Talkiatry, Klarity Health, and ADHD Online are frankly better options.
Best In-network Medication Management -Talkiatry
Price: ~ $30 copay
Insurance Accepted: Yes, exclusively
Medication: Yes
Talkiatry is one of our favorite platforms for psychiatry and medication management. Thanks to its 300+ psychiatrists, it can even prescribe controlled medications like stimulants (depending on state regulations), as needed. Therapy is also offered for existing psychiatric patients. One potential downside is that it doesn’t accept out-of-network clients.
Read our Talkiatry review.
Pros & Cons
Pros - Treats children (5+), teens, and adults
- 300+ highly vetted psychiatrists
- Can prescribe controlled medication
Cons - Only accepts in-network patients
Best Directory for Psychiatry - Klarity
Price: $80–$150 per session
Insurance Accepted: Yes
Medication: Yes
Klarity, unlike Talkiatry or Done, is a directory that can connect users to providers who either accept cash-pay or insurance. You can access licensed professionals through Klarity who specialize in psychiatry, counseling, therapy, primary care, preventative care, and more. You can expect to pay anywhere from $80–$150 per session, and just know that an in-person visit may be required for some medications.
Read our full Klarity review for more information.
Pros & Cons
Pros - Filter providers by price, insurance, specialty, & more
- Same-day appointments often available
- Some providers offer free consultations
Cons - In-person visit may be required for some medications
- Only available to kids on a case-by-case basis
- Services may be unavailable in select states
Best for Convenient ADHD Diagnosis - ADHD Online
Price: $99 – $220 per session
Insurance Accepted: No
Medication: In some states
ADHD Online offers virtual diagnosis and treatment. While diagnoses, including for co-occurring conditions, are based on a detailed questionnaire rather than a live session, results are reviewed by licensed psychologists and widely accepted by doctors. For those who want to pursue treatment with ADHD Online, their options include therapy and medication in many US states, and coaching nationwide.
To learn more about ADHD Online cost and services, please read our full review of ADHD Online
Pros & Cons
Pros - Provides ADHD diagnosis online
- Assessment results available within days
Cons - Does not accept insurance
- Small provider selection
Why You Can Trust My Review
As someone with ADHD, this is not a platform I would use or recommend—and my personal experience with the platform informed my opinion. Controversy aside, it did not score well using our independent criteria. Even though its mission statement says it takes a “holistic approach,” it really only prescribes medication, and those evaluations (which last roughly 30 minutes), don’t feel very thorough. You can find more comprehensive ADHD care on Talkiatry or ADHD Online, and if convenience is your priority, there may be certain trade-offs, but I’d sooner recommend Hims & Hers.
Frequently Asked Questions
What Credentials Do Done Providers Hold?
Done providers are licensed MDs (Doctor of Medicine), DOs (Doctor of Osteopathic Medicine), and PMHNPs (Psychiatric Mental Health Nurse Practitioners). According to Done all providers specialize in the treatment of ADHD and are all board-certified in their states.
How Do I Select a Provider on Done?
After you complete the assessment process, you will be prompted to select a provider of your choice.
Can I Choose a New Provider?
It may be possible to choose a new provider. Your best option would be to contact support by filling out the Done customer support page.
Who is Eligible for Medication?
Done only provides medication to those 18 years and older. Eligibility is commonly determined on a case-by-case basis through conversation with your provider.
Who is Eligible for Medication?
Done only provides medication to those 18 years and older. Eligibility is commonly determined on a case-by-case basis through conversation with your provider.
What Medications Are Available?
Done can provide stimulant and non-stimulant medications at this time. However, stimulants may require a qualified referral or an in-person visit.
Where is Medication Management Available?
Done is available in the following 36 states, plus D.C.: AZ; CA; CO; CT; FL; GA; HI: IL; IN; IA; KS; KY; ME; MD; MA; MI; MS; MO; NE; NV; NJ; NM; NY; NC; OR; PA; RI; SC; SD; TN; TX; UT; VT; VA; WA; and WS.
How Do I Get My Medications?
Done requires a valid, unexpired State Photo ID, upon booking an appointment to show proof of identity and location. It can ship medications to select states and pick-up at a local pharmacy is also available.
Can I use my FSA or HSA Funds?
Yes, you can use your FSA or HSA funds to pay for services with Done.
How Can I Cancel My Membership with Done?
To cancel your Done membership, change your membership status in your patient portal by clicking/tapping “Profile” and then “Deactivate” under the “Manage Your Membership” section of the page.
Does Done Offer Refunds?
In general, all purchases with Done are considered non-refundable once paid. However, you can always ask questions regarding refunds by emailing [email protected].
Is Done HIPAA Compliant?
Yes, Done uses a HIPAA-compliant video call for all appointments. To learn more about how they operate, you can review the Done terms and conditions page.
ChoosingTherapy.com strives to provide our readers with mental health content that is accurate and actionable. We have high standards for what can be cited within our articles. Acceptable sources include government agencies, universities and colleges, scholarly journals, industry and professional associations, and other high-integrity sources of mental health journalism. Learn more by reviewing our full editorial policy.
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Winkler, R. (Sept. 26, 2024). “A U.S. Crackdown Targeted an Adderall ‘Pill Mill.’ Secretly, It Had Already Moved to China.” The Wall Street Journal. https://www.wsj.com/business/done-global-adderall-china-56f6d851
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“Mission Statement.” Done. https://www.donefirst.com/company/our-mission
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Church, M. (Jan. 28, 2025). “Talkiatry Review 2025: Pros & Cons, Cost, & My Experience.” ChoosingTherapy.com. https://www.choosingtherapy.com/talkiatry-review/
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Suarez-Angelino, L. (April 23, 2025). “Klarity Review 2025: Cost, Pros & Cons, & Who it’s Right For.” ChoosingTherapy.com https://www.choosingtherapy.com/klarity-adhd-review/
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Church, M. (May 15, 2025). “ADHD Online Review 2025: Pros & Cons, Cost, & My Experience.” ChoosingTherapy.com. https://www.choosingtherapy.com/adhd-online-com-review/
We regularly update the articles on ChoosingTherapy.com to ensure we continue to reflect scientific consensus on the topics we cover, to incorporate new research into our articles, and to better answer our audience’s questions. When our content undergoes a significant revision, we summarize the changes that were made and the date on which they occurred. We also record the authors and medical reviewers who contributed to previous versions of the article. Read more about our editorial policies here.
Author: Lena Suarez-Angelino, MSW, LCSW (No change)
Medical Reviewer: Benjamin Troy, MD (No changes)
Primary Changes: Removed News & History section its coinciding sources; updated cost of evaluation from $199 to $299; added new alternatives, Talkiatry, Klarity, and ADHD Online.
Author: Lena Suarez-Angelino, MSW, LCSW (No changes)
Medical Reviewer: Benjamin Troy, MD (No changes)
Primary Changes: Added update about Done’s LinkedIn post regarding continuing to stay open.
Author: Lena Suarez-Angelino, MSW, LCSW (No changes)
Medical Reviewer: Benjamin Troy, MD (No changes)
Primary Changes: Added Editor’s Note about news regarding the arrest of Done CEO and clinical president. Updated news and history section.
Author: Lena Suarez-Angelino, MSW, LCSW (No changes)
Medical Reviewer: Benjamin Troy, MD (No changes)
Primary Changes: Added Circle Medical as an alternative to the “Vs. Competitors” section, and to the “Who Should Seek an Alternative” section.
Author: Lena Suarez-Angelino, MSW, LCSW (No changes)
Medical Reviewer: Benjamin Troy, MD (No changes)
Primary Changes: Added review summary block, new format for star rating breakdown, and all related page features.
Author: Lena Suarez-Angelino, MSW, LCSW
Medical Reviewer: Benjamin Troy, MD
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